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  • 2019/20 season tickets Open

    How do I apply for a refund for 2019/20 matches played behind closed doors?

    All supporters with 2019/20 match tickets or season tickets can apply for a refund or equivalent account credit for the remaining behind-closed-doors fixtures. This will not include additional half-season tickets which were redeemed free of charge.

    Please note that booking fees are non-refundable.

    Details of how to apply for refunds or account credit have been sent to all ticket holders by email or letter.

    If you believe you are eligible to apply for a ticket refund or account credit but have not received any correspondence from us, check your email junk folder; if you still find nothing, please email boxoffice@nufc.co.uk quoting your supporter number

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    What is an account credit?

    An account credit will ensure any relevant balance is retained by supporters in their Newcastle United ticket account.

    This can be used as a payment towards the cost of future season tickets, future single match tickets or hospitality. Account credit is valid for 24 months from the date of issue. Please see terms and conditions here.

    It will also assist the club in adjusting to the significant impact of the coronavirus pandemic.

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    When can I apply for a pro-rata refund or account credit for a 2019/20 season ticket?

    Supporters can request a pro-rata refund from Monday 13 July and the window will be open until Friday 24 July at 5pm.

    If I request a refund when will I receive it?

    We began processing refunds for single match tickets from Wednesday 8 July. Supporters will receive their refund within 30 days of this date.

    We will begin processing season ticket refunds from Monday 27 July. Supporters will receive their refund within 30 days of this date.

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    How will my refund be paid?

    Refunds will be paid using the original payment method.

    Why can my refund not be processed immediately?

    We know our supporters have been very patient during this period as we all work through the unprecedented impact Covid-19 has had on our businesses and everyday life.

    We have begun the process of refunding or crediting all supporters who purchased single match tickets for 2019/20. With thousands of supporters who purchased tickets using a variety of payment methods this is a significant administrative undertaking and our team is working as quickly and as hard they can to get through the volume of online requests and emails.

    It is possible that some refunds will be processed well before the deadlines we have given but the volume of transactions we are working through also means we need to be transparent about the time this may take.

    Please be assured that we will process all eligible requests we receive for a refund or credit note as quickly as we possibly can, and we thank you sincerely for your patience during this period.

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    How can I contact the Box Office?

    The Box Office is very busy. To help speed up your refund or credit request please follow the instructions above.

    We are currently unable to accept incoming calls but if you have an urgent enquiry please email boxoffice@nufc.co.uk and we will respond as soon as we can. The Box Office at St. James' Park is also currently closed.

    We will advise supporters when we can open the phone lines to assist supporters who require assistance.

    The club thanks all ticket holders for their patience.

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  • 2020/21 season tickets Open

    How do I renew for the 2020/21 season?

    Season Tickets for the 2020/21 season are not currently on sale as we await further information about the return of crowds to St. James' Park.

    Supporters on long term price-freeze deals do not need to take any further action.

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    Can I get a refund for 2020/21 season tickets?

    As we await clarification on the return of crowds to St. James' Park, we will not, at this time, be issuing refunds to supporters on long-term price-freeze deals who have already paid for their 2020/21 season ticket in full or have made part payment through monthly Direct Debits.

    Direct Debit payment schedules for these supporters, which enable them to secure their seat for significantly less than the general sale price, will continue.

    The position will be reviewed when further information is known about supporter access for the 2020/21 season.

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    Can I use my account credit to buy tickets for 2020/21?

    Yes but only once we have more information about the return of crowds to St. James' Park.

    We will let supporters know about the process of renewing their one-year season tickets or buying a new season ticket using their account credit.

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    Can I have more than one ticket in my name?

    Yes you can, but if you are a concession you can’t have the discount on more than one ticket.

    What constitutes a concession?

    We offer concessionary rates for supporters aged under-18, 65 and over in all areas. We also offer a discount to supporters who are full time students or are aged between 18 and 21 in a category 3 area.

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    Can I move seats?

    We will do our utmost to move you to an available seat closest to your preferred area.

    There is no cost to move seats during the off-season, but please note there is a £25 fee to move if the season has already started. Requests to move seats can only be processed once details about 2020/21 season tickets has been confirmed.

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    I’ve lost/ forgotten my season ticket can it be replaced?

    We’ll be happy to provide a replacement. The cost for a new card will be £5, or you can pay £2.50 for a one-off paper ticket.

    Is my season ticket transferrable?

    Yes, if you are in a general stand area. However there may be a fee to do this if the season has started. If you are a Platinum Bond Holder, there is a £25 move fee.

    Can I upgrade my ticket?

    Yes, although the price can vary from match to match. If you are in the family area, you can upgrade a maximum of three times in one season.

    I can’t access my usual seat due to an injury, can I sit somewhere else?

    We’ll do our very best to seat you somewhere else. Requests to move seats can only be processed once details about 2020/21 season tickets has been confirmed.

    Is there a limit on adults in the family enclosure?

    Yes, adults are unable to purchase tickets in this area without a child. There is a maximum ratio of two adults to one child permitted.

    I have a junior ticket in the Family area. Do I have to relocate when I reach 18?

    Yes, unless you are sat with a family member who is under-18 and there are no more than two adults with one child.

    We have a discounted 18-21 area which may interest you, or you're welcome to move to any available home sections of St. James' Park.

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    What happens when I change age band?

    If you are aged 18 at 1st September of the new season, you will pay the adult rate for the season. This will be reflected in your payment schedule.

    If you are aged 65 at 1st September of the new season, you will pay the senior concession rate for the season. This will be reflected in your payment schedule.

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    I can’t attend a particular game, can I sell my ticket to someone else?

    Unfortunately not. This is not permitted as per your season ticket terms and conditions.

    Does my season ticket cover cup games?

    Season tickets currently include league games only and do not include cup ties.

    Can a concession use an adult ticket?

    Yes. A junior, young person, senior or student may use an adult ticket.

    What method of payment do you accept?

    When tickets for 2020/21 go on sale supporters can set up a monthly or annual Direct Debit or make a one-off payment at book.nufc.co.uk.

    The box office also accepts cash, credit and debit card payments and cheques.

     

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    Do you offer student season tickets?

    A student season ticket concession is available to all full time students in possession of a signed certificate of enrolment along with a valid smartcard. Proof must be shown each season.

    Information about 2020/21 student season tickets will be provided in due course.

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  • Matchday Open

    Can I buy a matchday programme for the remaining games of 2019/20?

    Although no supporter will be able to attend the remaining games at St. James' Park, we are still producing a digital version of our matchday programme, available for no charge.

    Click here for more information.

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    How do I access the stadium?

    Your match ticket contains all the information you need about accessing the stadium and the stand you'll be sat in. Your block, row and seat number are printed on the front and correspond with the stadium plan on the reverse.

    At the turnstile, simply place your ticket in the barcode scanner to unlock the gate.

    Should you need anything on your approach to St. James' Park, at the turnstile or inside the ground, our stewards - identifiable by their high-visibility jackets and vests - will be very happy to help.

    Maps and information points are also located around the stadium.

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    What time do turnstiles open?

    Turnstiles in all areas of the stadium open 90 minutes before kick-off.

    Hospitality areas open earlier and a full itinerary will be issued to the organiser or nominated contact following the booking process.

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    Can I buy food and drink at the stadium?

    Yes, we offer supporters a wide range of hot and cold snacks and beverages at concourse kiosks throughout the stadium at competitive prices.

    We accept contactless payments throughout the ground, as well as traditional notes and coins.

    Please note that alcohol can be purchased from designated kiosks and consumed in concourse areas, but cannot be consumed in seating decks.

     

     

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    Where do away fans sit?

    Away fans are situated on level 7 of the Leazes Stand

    How do I get to Level 7?

    There are 140 stairs and 14 landings up to Level 7 seating.

    If you are disabled, have mobility issues or are concerned about the climb, please use the nearby lift.

    Please ask one of our friendly stewards who will be very happy to direct you.

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  • Long-term season ticket deals Open

    When are direct debit payments taken for those on long-term deals?

    For those on monthly payments, we may take your initial payment anytime between the 1st and 15th of March - the exact date will be confirmed in your renewal letter.

    All subsequent payments will be taken on either the 1st or the 15th of the month starting from March. For supporters on annual payments, your payment will be taken on March 25th.

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    Can I change my monthly payment date?

    If you’d like to change your payment date, please send us an email on boxoffice@nufc.co.uk with your request and your supporter number.

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    Can I change my payments from annual to monthly?

    Yes, so long as you let us know by Monday 18th March. Depending on when you let us know, your monthly payments may not then start until April.

    I have changed banks. Can I give my new details over the phone?

    Yes you can. Please call the Box Office on 0344 372 1892. Alternatively you can visit the Milburn Stand box office in person.

    Unfortunately, you cannot do this over email.

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    I’ve failed a payment. Can I pay for two months next month?

    If your payment has failed, we’ll need to take need an alternative method of payment from you as soon as possible.

    Can I cancel my Direct Debit?

    You can, but your season ticket may be cancelled if you do.

    Can I move seats?

    You can request a seat move by emailing us boxoffice@nufc.co.uk. There is a £25.00 fee to move if the season has already started.

    What happens when I change age band?

    If you are aged 18 years on 1st September of the new season, you will pay the adult rate for the season. This will be reflected in your payment schedule.

    If you are aged 65 years on 1st September of the new season, you will pay the senior concession rate for the season. This will be reflected in your payment schedule.

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  • Direct Debit Open

    When do payments start if I pay by monthly direct debit?

    The scheme runs from March to February for existing season ticket holders. New applicants start from around the time they purchase a ticket and finish in February.

    For those on monthly payments, we may take your initial payment anytime between the 1st and 15th of March - the exact date will be confirmed in your renewal letter.

    All subsequent payments will be taken on either the 1st or the 15th of the month starting from March.

    For supporters on annual payments, your payment will be taken on March 25th.

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    Can I change my monthly payment date?

    You can pay on either the 1st or the 15th of the month. If you’d like to change your payment date, please send us an email on boxoffice@nufc.co.uk with your request and your supporter number.

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    Can I pay annually?

    Annual direct debit payments are only available for supporters on long-term season ticket deals; they are not an option when buying a new season ticket.

    I have changed banks. Can I give my new details over the phone?

    Yes - please call us on 0344 372 1892. 

    Can I use my bank account to pay direct debit for someone else’s ticket?

    Yes, you can. 

    I’ve failed a payment, can I pay 2 months next month?

    If your payment has failed, we’ll need to take need an alternative method of payment from you as soon as possible.

    Can I cancel my direct debit?

    You can, but your season ticket may be cancelled if you do.

  • New website registration process Open

    Why should I register on the website?

    As of May 2018 we have combined the registration process for the main club website and our new ticketing site.

    This means you can use a single account to log in to both sites, with the following benefits:

    • free access to NUFC TV videos
    • free access to live audio commentary on the majority of games
    • ability to purchase tickets and view your ticket history and loyalty points
    • ability to manage your communication preferences
    • ability to manage the personal details that we hold for you

    We appreciate that this may mean repeating a process you have already completed since the current website launched in December 2016, but it's quick and painless.

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    How can I register?

    When you register you can choose to:

    1. create an account using your email address, or
    2. you can register via your Facebook or Google account

    If you use your email address, you will need to respond to an activation email to complete the registration.

    If you use your Facebook or Google account, you won't need to set a password or respond to an activation email, and logging-in will be a 1-click process for any future sign-ins.

    If you just want to watch/ listen to NUFC TV then you only need to complete a short form.

    To purchase tickets we do need more detailed information, so you'll be prompted to fill out a longer form at this point.

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    How do I activate my account?

    If you register using your email address, we will send you an email containing a link which you need to click on to activate your account.

    It may take a few minutes for the email to land in your inbox. If you do not receive your email, please follow these steps:

    • Please check your junk and spam folders
    • Please ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your NUFC Account
    • Please add login@nufc.co.uk to your safe-senders list and request another email to be sent (this will be an option on the page you see after submitting your form)
    • Please try using an alternative email address which you have access to
    • If none of the steps above work, please contact the Box Office on 0344 372 1892 or email boxoffice@nufc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly
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    What's happened to my old ticketing account?

    Don't worry, you are not starting from scratch again. You will be able to link to your old ticketing account and claim your historical transactions.

    Step 1 – Find your Supporter ID number

    You will need to find your supporter number.

    The image below shows where your Supporter ID is located on your Season Card if you have one. Your Supporter ID can also be found on email confirmations from past transactions. 

    Season Card sample

    If you are having difficulty identifying your Supporter ID you can call the Box Office on 0344 372 1892 for assistance.

    If you do not have your existing Supporter ID to hand, you can continue without linking an account, but please be aware that doing so will mean you will not have access to your previous ticket purchase history.

    Step 2 - Re-Register Your Details

    Fill out this form with your and press the Register button.

    If you have not completed a field correctly, a warning will appear. The field that is not correct will be highlighted in blue and the reason will be displayed at the top of the form.

    All mandatory fields must be complete before you are able to continue.

    Step 3 - Linking Accounts

    Once you have activated your account and logged in, go to your profile page and click the 'Linked Accounts' heading.

    On this page, enter your Supporter ID from your old ticketing account.

    Note: this must be YOUR Supporter Number only and will need to match your new account details in order for you to claim. Once you have linked your account, you will not be able to unlink it.

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    How do I add Friends & Family to my account?

    If you previously had friends and family relationships set up on your NUFC account you will need to set these up again.

    Step 1 – Get their supporter ID numbers

    Firstly, you will need to gather your friends’ and family members’ supporter numbers as well as their post codes and/ or their last names.

    Step 2 – Visit book.nufc.co.uk

    Make sure you are logged-in, and then visit your Personal Details page.

    Step 3 - Create a Relationship

    Under the 'My Friends & Family' section, click the 'Manage my relationships' button.

    A window will appear on the page. Click ‘Create a Relationship’. It is at this stage that you will need to identify your friend or family’s account by entering their Supporter ID, Post Code and/ or Last Name. The details need to match exactly to identify a friend or family account.

    If you still require assistance, please contact the Box Office on 0344 372 1892 or email boxoffice@nufc.co.uk with your query.

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    Can I still get SMS text alerts?

    Previously we offered SMS text alerts on matchdays via our old website partner.

    With match updates now available through many channels - including the match centre on this site, our Twitter account, and many 3rd party services - we're not actively continuing the text alert service.

    If you're still receiving these texts (which cost 25p each), you can unsubscribe by texting STOP to 88442.

    For any further questions about this old service, please contact customerservices@performgroup.com

    Perform Media Services Limited
    Sussex House
    Plane Tree Crescent
    Feltham TW13 7HE
    Tel: (0)20 3372 0600

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  • Match tickets Open

    How do I buy a home match ticket?

    Tickets for Newcastle United home matches can be purchased via one of three ways:

    • Online at book.nufc.co.uk
    • By calling 0344 372 1892
    • In person at the St. James' Park Box Office.

    To see which home match tickets are on sale, please visit our 'tickets on-sale' page.

    Please note there will be a £1.00 per ticket booking/admin fee if you are not a member.

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    How do I buy an away match ticket?

    Tickets for Newcastle United matches away from St. James' Park always go on sale to our season ticket holders first, with supporters holding the most loyalty points (one point is acquired upon each away ticket purchase) receiving priority.

    Loyalty point thresholds are set in line with the anticipated popularity of the game to ensure our most frequent travellers are rewarded for their support with access to tickets.

    Should availability remain following the season ticket holder priority, our members are given a priority period.

    Should tickets remain available following this period, we may opt to put away tickets on general sale.

    You can find out which tickets are on sale online at book.nufc.co.uk, by calling us on 0344 372 1892 or pop in and visit us at the St. James' Park Box Office (located in the Milburn Stand).

    Please note there will be a £1.00 per ticket booking/admin fee if you are not a member.

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    How much do tickets cost?

    A season ticket offers the best value at St. James' Park, while members also receive 5% off individual match ticket prices and do not pay any fees related to the purchase.

    Standard match ticket prices for 2020/21 matches will be confirmed soon.

    Typically, individual tickets have started at around £27 for adults, £22 for seniors, £15 for young people aged 18-21 and £14 for juniors under the age of 18.

    Cup tickets can be priced as low as £10 for adults and just £3 for juniors.

    Under-23 fixtures are free to season ticket holders.

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    I've lost my ticket. What should I do?

    Don't worry, we'll do our best to supply a duplicate ticket so that you don't miss the match.

    Simply contact us by emailing boxoffice@nufc.co.uk, call us on 0344 372 1892 or call in at the St. James' Park Box Office in the Milburn Stand.

    Please note that the following fees may apply for lost or forgotten season cards and match tickets:

    Replacement smartcard: first replacement £5, subsequent replacements £10 each.

    Replacement match ticket: £2.50 per ticket.

    Stolen tickets will be replaced free of charge if a crime number is provided.

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    Why do home ticket prices for cup fixtures sometimes rise on a matchday?

    We often incentivise supporters to buy their tickets at a lower price ahead of matchday. This is to reduce the large, unnecessary queues at turnstiles and collection windows that have resulted in fans missing kick-off at previous cup fixtures.

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    Are there any booking fees?

    Please note that there will be a £1.00 per ticket booking/admin fee if you are not a member.

  • Away tickets Open

    How many away tickets can a season ticket holder/member purchase?

    Season ticket holders and members are entitled to purchase one away match ticket. 

    Away tickets go on sale to season ticket holders in the first instance, beginning with a priority period for season ticket holders with a higher number of loyalty points.

    This threshold reduces in line with demand, with tickets eventually going on sale to all season ticket holders, subject to availability.

    Should there be tickets remaining after this time, members can purchase one away match ticket on a first come first served basis. 

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    How do I get loyalty points?

    Each time you purchase an away match ticket using your relevant supporter number, we will automatically add one loyalty point to your account.

    Please note that loyalty points are awarded during the season ticket holder/member priority period and not when tickets are purchased on general sale.

    You can view your loyalty points on your Personal Details page when logged in at book.nufc.co.uk. This is our new ticketing site for the 2018/19 season and you can read about what's changed, here.

     

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    I haven’t received my away ticket. Will I still be able to attend the game?

    Yes, we will do our utmost to ensure you can still attend the game.

    You will need to contact the Newcastle United Box Office with your supporter number and we can arrange for you to collect a duplicate ticket at the host stadium on matchday.

    Please call 0344 372 1892 and choose option 1, followed by option 2, then option 1.

    Alternatively, please visit the away box office at the host stadium and the host club will contact us to verify your details before issuing a replacement ticket.

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    Can I sit with friends at away matches?

    Yes, you will need to be part of a travel group.

    Please set up any Friends and Family that you might need to buy tickets for, in your account at book.nufc.co.uk

    Please contact the Box Office to set this up by calling 0344 372 1892 or email us at boxoffice@nufc.co.uk. Please have details of all relevant supporters to hand, including supporter numbers.

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    I am already part of a travel group but would like to attend a single away match with other supporters. Is this possible?

    Yes. To do so, you must amend your travel group prior to purchasing your ticket.

    Please call in to the St. James' Park Box Office, call 0344 372 1892 or email us via boxoffice@nufc.co.uk.

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    If I am part of a travel group and the lead supporter is not travelling to a game, who will receive the tickets?

    The tickets will be posted to the person in the group with the lowest supporter number.

    Is it possible to change the delivery address of my away ticket?

    It is not possible to change the delivery address, any away tickets purchases will be sent to the address associated with your account.

    If you are part of a travel group, tickets will be delivered to the account address of the lead supporter.

     

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    Can I purchase concession tickets for away games?

    Adults, seniors (65 and over), young persons (18 - 21 years) and junior (17 and under) tickets are all available for away games, however you can only purchase the age band associated with your ticketing account.

    If you are in a travel group, the age band of each supporter will be applied automatically.

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    What should I do if my ticket hasn't arrived?

    If your away match ticket hasn’t arrived, you can collect a duplicate ticket from the box office of the opposing team. 

    The box office at St. James’ Park is unable to print tickets to be used at other stadiums.

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  • Visiting us Open

    How do I get to St. James' Park?

    St. James' Park is truly a city centre stadium and is located in the heart of Newcastle upon Tyne.

    While there is public parking available close to the stadium, we recommend taking a look at our dedicated travel hub - www.altoonativetravel.com - for a wide range of transport options.

    You'll find a journey planner, fare information and even information about the weather!

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    Where can I find more information about the stadium and city?

    We have a dedicated stadium section on our website. This section contains our in-depth visitors' guide, as well as information about stadium tours, events and our ground regulations.

    For information on Newcastle upon Tyne - including hotels, attractions and places to eat and drink, we recommend taking a look at our city's tourism website, www.newcastlegateshead.com.

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    Can you recommend a hotel?

    Our friends at NewcastleGateshead - the city's tourism organisation - have an excellent guide to where to stay at newcastlegateshead.com/accommodation.

    If you'd like to buy your ticket and hotel room together, Thomas Cook Sport - our official travel partner - offers match breaks at thomascooksport.com/Football/Newcastle-United.

     

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  • Disabled Supporters Open

    Where can I find Newcastle United's Disability Access Statement?

    You can find Newcastle United's in-depth Disability Access Statement at https://www.nufc.co.uk/media/31834/nufc-access-statement.pdf.

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    How do I qualify for a disabled ticket with or without a carer?

    You need to be in receipt of certain benefits or meet certain criteria.

    More detailed information on eligibility can be found here.

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    How much are disabled tickets?

    We currently offer disabled supporters half price tickets for their relevant price band, with the possible provision of a free place for a carer/personal assistant.

    For more information, please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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    How can I buy tickets for disabled supporters?

    To better understand your needs and to tailor matchday to you, we offer a dedicated disability support number and email address.

    Please call 0191 201 8457 to book tickets or email disabilitysupport@nufc.co.uk for information.

    The current capacity of St. James' Park is 52,354 of which 160 seats are allocated as wheelchair spaces. A large proportion of these seats are used by season ticket holders, however, a number of wheelchair spaces are available on a game by game, first come first served basis.

    Wheelchair spaces can be bought online at book.nufc.co.uk for home matches when available, marked as 'WHL' and 'WHC' rows on the seat-picker.

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    How much is a ticket for my carer?

    If you qualify for a carer/personal assistant place and are aged 13 or over, the additional place will be provided free of charge.

    I’m under 13, why can’t I have a free carer?

    In accordance with club policy, all children under the age of 13 years have to be accompanied by an adult whilst attending the stadium.

    The adult is in a position to care for the needs of the child; for example, if the child becomes unwell whilst at the stadium the adult would be in a position to summon assistance from stewarding/ medical staff present.

    This in effect means that an adult bringing a child under 13 years to our stadium, whether the child is able bodied or disabled, should be a full price paying adult acting as the child’s carer.

    Not to charge the adult would in effect be to be less favourable (i.e. discriminatory) to adults accompanying non disabled children, fulfilling the same role as carer for their child.

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    I am a wheelchair user. Where can I sit at St. James' Park?

    We are pleased to offer wheelchair spaces in a wide range of areas of the stadium, with the added provision of a seat for an accompanying carer/personal assistant subject to qualifying criteria.

    If you are a visiting supporter attending a match at St. James' Park, we offer disabled access to Level 7 of the Leazes End to ensure you can watch the action with supporters of your own club. These spaces are allocated by the visiting club as per their established ticket sales process.

    If we can assist you, please call our dedicated disability support number on 0191 201 8457 or email us via disabilitysupport@nufc.co.uk.

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    I am disabled but can walk. Do I have to sit in a designated area?

    Ambulant disabled supporters are welcome to sit in any standard seating area at St. James' Park.

    If you have specific mobility challenges, we will be happy to assist in recommending specific seating areas to suit your individual needs.

    Please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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    I have disabled ticket and free personal assistant place but I can't attend. Can my personal assistant still go to the match?

    Yes, we will be happy to upgrade the carer/personal assistant's ticket to an adult ticket.

    To do so, please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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    Can I give my tickets to someone who is not disabled if I can't attend?

    The Box Office will be happy to assist with this and a charge to upgrade the ticket to your individual circumstances will be levied.

    Please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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  • Stadium tours Open

    When are Stadium Tours re-opening?

    Newcastle United is opening booking for tours of St. James’ Park for a limited number of days, starting from Friday 7 August.

    Can I pay on the day?

    Bookings must be made online and in advance. Booking early is advised. No cash or on the day bookings will be taken.

    Book a stadium tour

    Tours must be booked online in advance. No bookings will be taken over the phone or in person and we do not accept cash.  We ask you to have your confirmation email ready, either on your device or printed out, upon arrival.

    To book, please visit nufc.co.uk/tours 

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    If my tour was suspended when will I be able to reschedule?

    Stadium tours are available for a limited number of days. You are welcome to re-schedule for one of these days, subject to availability. You will be contacted via email with more details. Alternative dates will be available in due course should the initial date options be unsuitable.

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    What happens if my voucher has expired since the closure of Stadium tours?

    Your Newcastle United Stadium Tour Gift Voucher is valid for a further 12 months, if it expired between 18 March and 31 July 2020.

    Do I have to wear a face covering?

    Each person joining a stadium tour must bring, and wear, a face covering. Face coverings will not be provided. Children under 11 are not required to wear face masks. If you are exempt from wearing a face mask please make us aware in advance. Our tour guides will be wearing visors throughout the tour.

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    Do I have to bring my own face covering?

    Each person joining a stadium tour must bring, and wear, a face covering.

    What Health and Safety measures have been put in place?

    The health and safety of our staff and visitors is paramount. New health and safety measures are in place due to Covid 19. Full details can be found here.

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    Will I receive a tour ticket?

    Tours must be booked online in advance. No bookings will be taken over the phone or in person and we do not accept cash.  We ask you to have your confirmation email ready, either on your device or printed out, upon arrival.

    Tours Reception can be located by entering Main Reception in the Milburn Stand (the large glass atrium) and taking the lift to Level 2.

    If you have provided your email address during the booking process, please bring along your confirmation email.

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    How long does a tour take?

    A standard stadium tour lasts around 90 minutes as we take you behind the scenes at our wonderful home.

    You'll get to see all the key areas of St. James' Park, including the home and visitors' dressing rooms, tunnel, pitchside and so much more!

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    Stadium tour gift voucher

    Do you know someone who loves Newcastle United? Give them the gift of a guided tour of the club's spiritual home!

    Gift vouchers remain valid for six months from the date of purchase.

    To order a stadium tour gift voucher, please call us on 0344 372 1892 or email us via stadium.tours@nufc.co.uk.

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    Stadium tours contact details

    Our stadium tours team will be delighted to hear from you.

    If you require additional information or assistance about tours, please call us on 0344 372 1892 or email stadium.tours@nufc.co.uk.

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