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  • Video Subscriptions Open

    What's included in the pre-season package?

    The 2018/19 pre-season live video streaming package features four friendly matches which will be broadcast at the following times:

    1. St. Patrick's Athletic - Tuesday July 17th | Kick-off 7:45pm BST (available worldwide)
    2. Hull City - Tuesday July 24th, | Kick-off 7:45pm BST (available worldwide)
    3. FC Porto - Saturday July 28th | Kick-off 7:30pm BST (available UK only)
    4. SC Braga - Wednesday August 1st | Kick-off 7:30pm BST (available UK only)

    You can find full details of how to buy here.

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    What sort of payment am I making?

    The pre-season package is a one-off payment of £4.95.

    There is no ongoing or recurring payment, and all other NUFC TV content will continue to be free to view to digital members.

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    Can I pay for individual matches?

    The package is for all four games and individual fixtures will not be sold separately.

    You can still buy the package at any point during pre-season, but the price will remain at £4.95 no matter how many games remain at that point.

    We've kept the pricing as affordable as possible while covering the costs of the live video stream production and broadcast.

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    Are there any geographic restrictions on the live streams?

    Due to broadcasting rights, the two pre-season fixtures against FC Porto and SC Braga are only available to view in the UK. The fixtures against St Patrick's and Hull City can be viewed worldwide.

    If you are not in the BST time-zone then please check what your local kick-off time is.

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    What are the minimum system requirements?

    Most modern desktop, laptop, tablet or mobile device should have no problems playing the live video streams, but we recommend checking your device specifications before you make your purchase.

    Minimum requirements:

    • Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
    • Memory: 2GB (1GB for netbooks)  128MB of graphics memory.
    • Operating Systems: Windows 8.1 or later, Mac 9+
    • Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari; 512MB of RAM (1GB of RAM recommended for netbooks)
    • Mobiles & Tablets: Operating System: Android 6+, iOS 9+
    • You will require a WIFI, broadband or data internet connection with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD
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    Can I watch the live streams on my TV?

    Our NUFC TV player supports Chromecast, so if you have a Chromecast device connected to your TV, you should be able to cast the stream to this from either a desktop or mobile browser.

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    I’m having issues with my video feed, what can I do?

    In the first instance please report your technical issues to nufctv@streamamg.com who can investigate whether there is a problem with what is being broadcast.

    If there are no issues at our end we’ll ask you to confirm some details about the device, software and your internet connection. Please note that it is your responsibility to ensure you are using compatible technology ahead of purchasing a package.

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    I’m receiving a 'media not found' message

    The live video or audio commentary player will only be available during a match. If you are still receiving this message after the stated kick-off time, please contact nufctv@streamamg.com.

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    Can I get a refund on the pre-season package?

    Refunds can only be issued for people who have reported a technical issue during the game that is the fault of us or our providers and cannot be rectified.

    Please note that if you don't watch a stream through choice or don't contact/ report a technical issue to customer service during the game we will not issue a refund.

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  • Season tickets Open

    How do I apply for a new season ticket?

    A general sale period for new season ticket applications will open as scheduled on Wednesday 4th July.

    Applications can be made on our new ticketing website and you can also apply by calling 0844 372 1892 (calls cost 7p per minute plus your network access charge) or by visiting the St. James' Park Box Office.

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    Can I have more than one ticket in my name?

    Yes you can, but if you are a concession you can’t have the discount on more than one ticket.

    What constitutes a concession?

    We offer concessionary rates for supporters aged under-18, 65 and over in all areas. We also offer a discount to supporters who are full time students or are aged between 18 and 21 in a category 3 area.

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    Can I move seats?

    Yes, you can request a move by emailing us at boxoffice@nufc.co.uk.

    We will do our utmost to move you to an available seat closest to your preferred area.

    There is no cost to move seats during the off-season, but please note there is a £25 fee to move if the season has already started.

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    I’ve lost/ forgotten my season ticket can it be replaced?

    We’ll be happy to provide a replacement. The cost for a new card will be £5, or you can pay £2.50 for a one-off paper ticket.

    Is my season ticket transferrable?

    Yes, if you are in a general stand area. However there may be a fee to do this if the season has started. If you are a Platinum Bond Holder, there is a £25 move fee.

    Can I upgrade my ticket?

    Yes, although the price can vary from match to match. If you are in the family area, you can upgrade a maximum of three times in one season.

    I can’t access my usual seat due to an injury, can I sit somewhere else?

    We’ll do our very best to seat you somewhere else. Please email us via boxoffice@nufc.co.uk or call us on 0844 372 1892 (calls cost 7p per minute plus your network access charge) and we'll do our best to assist you.

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    Is there a limit on adults in the family enclosure?

    Yes, adults are unable to purchase tickets in this area without a child. There is a maximum ratio of two adults to one child permitted.

    I have a junior ticket in the Family area. Do I have to relocate when I reach 18?

    Yes, unless you are sat with a family member who is under-18 and there are no more than two adults with one child.

    We have a discounted 18-21 area which may interest you, or you're welcome to move to any available home sections of St. James' Park.

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    What happens when I change age band?

    If you are aged 18 at 1st September of the new season, you will pay the adult rate for the season. This will be reflected in your payment schedule.

    If you are aged 65 at 1st September of the new season, you will pay the senior concession rate for the season. This will be reflected in your payment schedule.

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    I can’t attend a particular game, can I sell my ticket to someone else?

    Unfortunately not. This is not permitted as per your season ticket terms and conditions.

    Does my season ticket cover cup games?

    Season tickets currently include league games only and do not include cup ties.

    Can a concession use an adult ticket?

    Yes. A junior, young person, senior or student may use an adult ticket.

  • 2018/19 season ticket renewals Open

    When does the renewals period close?

    The guaranteed season tickets renewal period has now closed for the 2018/19 season, as of 7pm on July 3rd.

    If you have not yet renewed and still wish to do so, please contact the box office on 0844 372 1892 (calls cost 7p per minute plus your network access charge). If your seat has not yet been sold to a new holder, it may still be available to you.
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  • Direct Debit Open

    When do payments start if I pay by monthly direct debit?

    The scheme runs from March to February for existing season ticket holders. New applicants start from around the time they purchase a ticket and finish in February.

    For those on monthly payments, your payment will be taken on either the 1st or the 15th of the month. For supporters on annual payments, your payment will be taken the 25th of the month. 

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    Can I change my monthly payment date?

    You can pay on either the 1st or the 15th of the month. If you’d like to change your payment date, please send us an email on boxoffice@nufc.co.uk with your request and your supporter number.

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    Can I pay annually?

    Yes, payment is taken on the 25th of the month.

    I have changed banks. Can I give my new details over the phone?

    Unfortunately not. We’ll need you to complete a new Direct Debit mandate. Please email us via boxoffice@nufc.co.uk for details.

    Can I use my bank account to pay direct debit for someone else’s ticket?

    Yes, you can. 

    I’ve failed a payment, can I pay 2 months next month?

    If your payment has failed, we’ll need to take need an alternative method of payment from you as soon as possible.

    Can I cancel my direct debit?

    You can, but your season ticket may be cancelled if you do.

  • Long-term season ticket deals Open

    When are direct debit payments taken for those on long-term deals?

    For those on monthly payments, your payment will be taken on either the 1st or the 15th of the month starting from March. For supporters on annual payments, your payment will be taken on March 27th.

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    Can I change my monthly payment date?

    If you’d like to change your payment date, please send us an email on boxoffice@nufc.co.uk with your request and your supporter number.

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    Can I change my payments from annual to monthly?

    Yes, so long as you let us know by Friday 17th March. Depending on when you let us know, your monthly payments may not then start until April.

    I have changed banks. Can I give my new details over the phone?

    Unfortunately not. We’ll need you to complete a new Direct Debit mandate. Please email us via boxoffice@nufc.co.uk for details.

    I’ve failed a payment. Can I pay for two months next month?

    If your payment has failed, we’ll need to take need an alternative method of payment from you as soon as possible.

    Can I cancel my Direct Debit?

    You can, but your season ticket may be cancelled if you do.

    Can I move seats?

    You can request a seat move by emailing us boxoffice@nufc.co.uk. There is a £25.00 fee to move if the season has already started.

    What happens when I change age band?

    If you are aged 18 years on 1st September of the new season, you will pay the adult rate for the season. This will be reflected in your payment schedule.

    If you are aged 65 years on 1st September of the new season, you will pay the senior concession rate for the season. This will be reflected in your payment schedule.

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    I’m on a one year deal. When can I renew?

    If you would like to pay in full

    Supporters looking to renew for the 2017/18 season can do so now by logging in at tickets.nufc.co.uk, by calling 0844 372 1892 (calls cost 7p per minute plus your network access charge) or in person at the Box Office.

    If you would prefer to renew by post, you can download the renewal form, complete the renewal section and post it to Newcastle United Football Club, PO Box 315, Newcastle upon Tyne, NE99 1ZN.

    You do not need to complete the Direct Debit form.

    If you are renewing and would like to pay monthly by Direct Debit

    Please download the season ticket renewal and Direct Debit form.

    Please complete all fields and return the forms via post or in person to Newcastle United Football Club, PO Box 315, Newcastle upon Tyne, NE99 1ZN.

    For security reasons, we are unable to process Direct Debit requests via phone or email and such payments must be made from a UK bank account.

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  • New website registration process Open

    Why should I register on the website?

    As of May 2018 we have combined the registration process for the main club website and our new ticketing site.

    This means you can use a single account to log in to both sites, with the following benefits:

    • free access to NUFC TV videos
    • free access to live audio commentary on the majority of games
    • ability to purchase tickets and view your ticket history and loyalty points
    • ability to manage your communication preferences
    • ability to manage the personal details that we hold for you

    We appreciate that this may mean repeating a process you have already completed since the current website launched in December 2016, but it's quick and painless.

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    How can I register?

    When you register you can choose to:

    1. create an account using your email address, or
    2. you can register via your Facebook or Google account

    If you use your email address, you will need to respond to an activation email to complete the registration.

    If you use your Facebook or Google account, you won't need to set a password or respond to an activation email, and logging-in will be a 1-click process for any future sign-ins.

    If you just want to watch/ listen to NUFC TV then you only need to complete a short form.

    To purchase tickets we do need more detailed information, so you'll be prompted to fill out a longer form at this point.

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    How do I activate my account?

    If you register using your email address, we will send you an email containing a link which you need to click on to activate your account.

    It may take a few minutes for the email to land in your inbox. If you do not receive your email, please follow these steps:

    • Please check your junk and spam folders
    • Please ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your NUFC Account
    • Please add login@nufc.co.uk to your safe-senders list and request another email to be sent (this will be an option on the page you see after submitting your form)
    • Please try using an alternative email address which you have access to
    • If none of the steps above work, please contact the Box Office on 0844 372 1892 or email boxoffice@nufc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly
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    What's happened to my old ticketing account?

    Don't worry, you are not starting from scratch again. You will be able to link to your old ticketing account and claim your historical transactions.

    Step 1 – Find your Supporter ID number

    You will need to find your supporter number.

    The image below shows where your Supporter ID is located on your Season Card if you have one. Your Supporter ID can also be found on email confirmations from past transactions. 

    Season Card sample

    If you are having difficulty identifying your Supporter ID you can call the Box Office on 0844 372 1892 for assistance.

    If you do not have your existing Supporter ID to hand, you can continue without linking an account, but please be aware that doing so will mean you will not have access to your previous ticket purchase history.

    Step 2 - Re-Register Your Details

    Fill out this form with your and press the Register button.

    If you have not completed a field correctly, a warning will appear. The field that is not correct will be highlighted in blue and the reason will be displayed at the top of the form.

    All mandatory fields must be complete before you are able to continue.

    Step 3 - Linking Accounts

    Once you have activated your account and logged in, go to your profile page and click the 'Linked Accounts' heading.

    On this page, enter your Supporter ID from your old ticketing account.

    Note: this must be YOUR Supporter Number only and will need to match your new account details in order for you to claim. Once you have linked your account, you will not be able to unlink it.

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    How do I add Friends & Family to my account?

    If you previously had friends and family relationships set up on your NUFC account you will need to set these up again.

    Step 1 – Get their supporter ID numbers

    Firstly, you will need to gather your friends’ and family members’ supporter numbers as well as their post codes and/ or their last names.

    Step 2 – Visit book.nufc.co.uk

    Make sure you are logged-in, and then visit your Personal Details page.

    Step 3 - Create a Relationship

    Under the 'My Friends & Family' section, click the 'Manage my relationships' button.

    A window will appear on the page. Click ‘Create a Relationship’. It is at this stage that you will need to identify your friend or family’s account by entering their Supporter ID, Post Code and/ or Last Name. The details need to match exactly to identify a friend or family account.

    If you still require assistance, please contact the Box Office on 0844 372 1892 or email boxoffice@nufc.co.uk with your query.

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    What's happening with the mobile app?

    This website is built to be responsive, which means that every page should work fully and look good on any device - from laptops and PCs to tablets and mobiles.

    Previously (pre-December 2016) there was a 'mobile version' of the site at mobile.nufc.co.uk; since the advent of responsive web design techniques, that approach has become largely obsolete and so you'll now find that any links on the mobile.nufc.co.uk subdomain will redirect through to this main site at www.nufc.co.uk.

    Similarly, there used to be a native NUFC mobile app for iOS and Android. This app had become outdated and since all functions on this new website are optimised for mobile browser use, that app will not be maintained from now on.

    We may introduce new mobile apps in the future, if they can provide fans with a useful service that's not available through the mobile website.

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    Can I still get SMS text alerts?

    Previously we offered SMS text alerts on matchdays via our old website partner.

    With match updates now available through many channels - including the match centre on this site, our Twitter account, and many 3rd party services - we're not actively continuing the text alert service.

    If you're still receiving these texts (which cost 25p each), you can unsubscribe by texting STOP to 88442.

    For any further questions about this old service, please contact customerservices@performgroup.com

    Perform Media Services Limited
    Sussex House
    Plane Tree Crescent
    Feltham TW13 7HE
    Tel: (0)20 3372 0600

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  • Match tickets Open

    How do I buy a home match ticket?

    Tickets for Newcastle United home matches can be purchased via one of three ways:

    • Online at book.nufc.co.uk (our new ticketing site for 2018/19, you can read about what's changed here)
    • By calling 0844 372 1892 (calls cost 7p per minute plus your network access charge)
    • In person at the St. James' Park Box Office.

    To see which home match tickets are on sale, please visit our 'tickets on-sale' page.

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    How do I buy an away match ticket?

    Tickets for Newcastle United matches away from St. James' Park always go on sale to our season ticket holders first, with supporters holding the most loyalty points (one point is acquired upon each away ticket purchase) receiving priority.

    Loyalty point thresholds are set in line with the anticipated popularity of the game to ensure our most frequent travellers are rewarded for their support with access to tickets.

    Should availability remain following the season ticket holder priority, our members are given a priority period.

    Should tickets remain available following this period, we may opt to put away tickets on general sale.

    You can find out which tickets are on sale online at book.nufc.co.uk, by calling us on 0844 372 1892 (calls cost 7p per minute plus your network access charge) or pop in and visit us at the St. James' Park Box Office (located in the Milburn Stand).

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    How much do tickets cost?

    A season ticket offers the best value at St. James' Park, while members also receive 5% off individual match ticket prices and do not pay any fees related to the purchase.

    Standard match ticket prices for 2018/19 Premier League matches will be confirmed soon.

    Typically, individual tickets have started at around £27 for adults, £22 for seniors, £15 for young people aged 18-21 and £14 for juniors under the age of 18.

    Cup tickets can be priced as low as £10 for adults and just £3 for juniors.

    Under-23 fixtures are free to season ticket holders.

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    What time is the box office open?

    You can buy tickets 24 hours a day online a tickets.nufc.co.uk or by calling 0844 372 1892 (calls cost 7p per minute plus your network access charge).

    The St. James' Park Box Office - located in the Milburn Stand - is open during the following hours:

    Monday - Friday: 10am - 5pm
    Saturday: 9am - 4pm
    Sunday: Closed
    Matchdays: 9am - Half-time of the match

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    I can't see the information I need...

    We'd be delighted to hear from you.

    Please email us and let us know how we can help at boxoffice@nufc.co.uk and we'll get back to you at the earliest opportunity.

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    I've lost my ticket. What shoud I do?

    Don't worry, we'll do our best to supply a duplicate ticket so that you don't miss the match.

    Simply contact us by emailing boxoffice@nufc.co.uk, call us on 0844 372 1892 (calls cost 7p per minute plus network access charge) or call in at the St. James' Park Box Office in the Milburn Stand.

    Please note that the following fees may apply for lost or forgotten season cards and match tickets:

    Replacement smartcard: first replacement £5, subsequent replacements £10 each.

    Replacement match ticket: £2.50 per ticket.

    Stolen tickets will be replaced free of charge if a crime number is provided.

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    Why do home ticket prices for cup fixtures sometimes rise on a matchday?

    We often incentivise supporters to buy their tickets at a lower price ahead of matchday. This is to reduce the large, unnecessary queues at turnstiles and collection windows that have resulted in fans missing kick-off at previous cup fixtures.

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  • Away tickets Open

    How many away tickets can a season ticket holder/member purchase?

    Season ticket holders and members are entitled to purchase one away match ticket. 

    Away tickets go on sale to season ticket holders in the first instance, beginning with a priority period for season ticket holders with a higher number of loyalty points.

    This threshold reduces in line with demand, with tickets eventually going on sale to all season ticket holders, subject to availability.

    Should there be tickets remaining after this time, members can purchase one away match ticket on a first come first served basis. 

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    How do I get loyalty points?

    Each time you purchase an away match ticket using your relevant supporter number, we will automatically add one loyalty point to your account.

    Please note that loyalty points are awarded during the season ticket holder/member priority period and not when tickets are purchased on general sale.

    You can view your loyalty points on your Personal Details page when logged in at book.nufc.co.uk. This is our new ticketing site for the 2018/19 season and you can read about what's changed, here.

     

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    I haven’t received my away ticket. Will I still be able to attend the game?

    Yes, we will do our utmost to ensure you can still attend the game.

    You will need to contact the Newcastle United Box Office with your supporter number and we can arrange for you to collect a duplicate ticket at the host stadium on matchday.

    Please call 0844 372 1892 and choose option 1, followed by option 2, then option 1 (calls cost 7p per minute plus your network access charge).

    Alternatively, please visit the away box office at the host stadium and the host club will contact us to verify your details before issuing a replacement ticket.

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    Can I sit with friends at away matches?

    Yes, you will need to be part of a travel group.

    Please contact the Box Office to set this up by calling 0844 372 1892 (calls cost 7p per minute plus your network access charge) or email us at boxoffice@nufc.co.uk. Please have details of all relevant supporters to hand, including supporter numbers.

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    I am already part of a travel group but would like to attend a single away match with other supporters. Is this possible?

    Yes. To do so, you must amend your travel group prior to purchasing your ticket.

    Please call in to the St. James' Park Box Office, call 0844 372 1892 (calls cost 7p per minute plus your network access charge) or email us via boxoffice@nufc.co.uk.

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    If I am part of a travel group and the lead supporter is not travelling to a game, who will receive the tickets?

    The tickets will be posted to the person in the group with the lowest supporter number.

    Is it possible to change the delivery address of my away ticket?

    If you are part of a travel group it is only possible for the lead supporter to change the delivery address.

    If you are not part of a travel group, you may change the delivery address by calling 0844 372 1892 (calls cost 7p per minute plus your network access charge) or by emailing us via boxoffice@nufc.co.uk.

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  • Matchday Open

    How do I access the stadium?

    Your match ticket contains all the information you need about accessing the stadium and the stand you'll be sat in. Your block, row and seat number are printed on the front and correspond with the stadium plan on the reverse.

    At the turnstile, simply place your ticket in the barcode scanner to unlock the gate.

    Should you need anything on your approach to St. James' Park, at the turnstile or inside the ground, our stewards - identifiable by their high-visibility jackets and vests - will be very happy to help.

    Maps and information points are also located around the stadium.

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    What time do turnstiles open?

    Turnstiles in all areas of the stadium open 90 minutes before kick-off.

    Hospitality areas open earlier and a full itinerary will be issued to the organiser or nominated contact following the booking process.

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    Can I buy food and drink at the stadium?

    Yes, we offer supporters a wide range of hot and cold snacks and beverages at concourse kiosks throughout the stadium at competitive prices.

    We accept contactless payments throughout the ground, as well as traditional notes and coins.

    Please note that alcohol can be purchased from designated kiosks and consumed in concourse areas, but cannot be consumed in seating decks.

     

     

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    Where do away fans sit?

    Away fans are situated on level 7 of the Leazes Stand

    How do I get to Level 7?

    There are 140 stairs and 14 landings up to Level 7 seating.

    If you are disabled, have mobility issues or are concerned about the climb, please use the nearby lift.

    Please ask one of our friendly stewards who will be very happy to direct you.

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  • Visiting us Open

    How do I get to St. James' Park?

    St. James' Park is truly a city centre stadium and is located in the heart of Newcastle upon Tyne.

    While there is public parking available close to the stadium, we recommend taking a look at our dedicated travel hub - www.altoonativetravel.com - for a wide range of transport options.

    You'll find a journey planner, fare information and even information about the weather!

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    Where can I find more information about the stadium and city?

    We have a dedicated stadium section on our website. This section contains our in-depth visitors' guide, as well as information about stadium tours, events and our ground regulations.

    For information on Newcastle upon Tyne - including hotels, attractions and places to eat and drink, we recommend taking a look at our city's tourism website, www.newcastlegateshead.com.

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    Can you recommend a hotel?

    Our friends at NewcastleGateshead - the city's tourism organisation - have an excellent guide to where to stay at newcastlegateshead.com/accommodation.

    If you'd like to buy your ticket and hotel room together, Thomas Cook Sport - our official travel partner - offers match breaks at thomascooksport.com/Football/Newcastle-United.

     

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  • Disabled Supporters Open

    Where can I find Newcastle United's Disability Access Statement?

    You can find Newcastle United's in-depth Disability Access Statement at https://www.nufc.co.uk/media/31834/nufc-access-statement.pdf.

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    How do I qualify for a disabled ticket with or without a carer?

    You need to be in receipt of certain benefits or meet certain criteria.

    More detailed information on eligibility can be found here.

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    How much are disabled tickets?

    We currently offer disabled supporters half price tickets for their relevant price band, with the possible provision of a free place for a carer/personal assistant.

    For more information, please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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    How can I buy tickets for disabled supporters?

    To better understand your needs and to tailor matchday to you, we offer a dedicated disability support number and email address.

    Please call 0191 201 8457 to book tickets or email disabilitysupport@nufc.co.uk for information.

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    Can I buy disabled tickets online?

    We regret that we do not have an online ticketing portal specifically for disabled supporters just at the moment.

    Rest assured, we are working on it and we thank you for your patience in the meantime.

     

    Should you wish to buy match tickets or if you require any assistance, please call our dedicated disability support number on 0191 201 8457 or email us via disabilitysupport@nufc.co.uk.

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    How much is a ticket for my carer?

    If you qualify for a carer/personal assistant place and are aged 13 or over, the additional place will be provided free of charge.

    I’m under 13, why can’t I have a free carer?

    In accordance with club policy, all children under the age of 13 years have to be accompanied by an adult whilst attending the stadium.

    The adult is in a position to care for the needs of the child; for example, if the child becomes unwell whilst at the stadium the adult would be in a position to summon assistance from stewarding/ medical staff present.

    This in effect means that an adult bringing a child under 13 years to our stadium, whether the child is able bodied or disabled, should be a full price paying adult acting as the child’s carer.

    Not to charge the adult would in effect be to be less favourable (i.e. discriminatory) to adults accompanying non disabled children, fulfilling the same role as carer for their child.

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    I am a wheelchair user. Where can I sit at St. James' Park?

    We are pleased to offer wheelchair spaces in a wide range of areas of the stadium, with the added provision of a seat for an accompanying carer/personal assistant subject to qualifying criteria.

    If you are a visiting supporter attending a match at St. James' Park, we offer disabled access to Level 7 of the Leazes End to ensure you can watch the action with supporters of your own club. These spaces are allocated by the visiting club as per their established ticket sales process.

    If we can assist you, please call our dedicated disability support number on 0191 201 8457 or email us via disabilitysupport@nufc.co.uk.

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    I am disabled but can walk. Do I have to sit in a designated area?

    Ambulant disabled supporters are welcome to sit in any standard seating area at St. James' Park.

    If you have specific mobility challenges, we will be happy to assist in recommending specific seating areas to suit your individual needs.

    Please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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    I have disabled ticket and free personal assistant place but I can't attend. Can my personal assistant still go to the match?

    Yes, we will be happy to upgrade the carer/personal assistant's ticket to an adult ticket.

    To do so, please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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    Can I give my tickets to someone who is not disabled if I can't attend?

    The Box Office will be happy to assist with this and a charge to upgrade the ticket to your individual circumstances will be levied.

    Please call our dedicated disability support number on 0191 201 8457 or email disabilitysupport@nufc.co.uk.

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  • Stadium tours Open

    Tour dates and times

    Stadium tours at St. James' Park run most days of the year.

    Tours begin at 11:30am, 12.30pm and 2.30pm each day, while matchday tours are available subject to kick-off times.

     

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    Book a stadium tour

    Nothing gets you closer to Newcastle United than a behind-the-scenes visit to our wonderful home - St. James' Park.

    To book, please visit nufc.co.uk/tours or call 0844 372 1892 (calls cost 7p per minute plus your network access charge).

    You can also book in person at the St. James' Park Box Office, located in the crowd corridor beneath the Milburn Stand.

    Alternatively, visit us at Tours Reception - also located in the Milburn Stand. Enter via Milburn Reception (the large glass atrium) and take the lift to Level 2. Tours Reception will be visible to your right.

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    Tour prices

    Stadium tours offer exceptional value when compared to other city centre attractions.

    Prices for standard tours are:

    Adults - £15 / Senior citizens - £12 / Juniors - £8

    Prices for matchday tours are:

    Adults - £18 / Senior citizens - £15 / Juniors - £11

    Carers/personal assistants for full-paying disabled guests are admitted free of charge.

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    Will I receive a tour ticket?

    Tours are very popular so we strongly advise booking your place(s) in advance.

    Once you have made your booking, you will not need a ticket.

    Simply come along to Tours Reception and give your name.

    Tours Reception can be located by entering Main Reception in the Milburn Stand (the large glass atrium) and taking the lift to Level 2.

    If you have provided your email address during the booking process, please bring along your confirmation email.

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    Group tours

    We welcome groups of all sizes at St. James' Park.

    So we can maximise your stadium tour experience, please email us with details of your group size and your intended visit via stadiumtours@nufc.co.uk.

    Due to the popularity of stadium tours, we strongly recommend contacting us well in advance of your visit.

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    How long does a tour take?

    A standard stadium tour lasts around 90 minutes as we take you behind the scenes at our wonderful home.

    You'll get to see all the key areas of St. James' Park, including the home and visitors' dressing rooms, tunnel, pitchside and so much more!

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    Stadium tour gift voucher

    Do you know someone who loves Newcastle United? Give them the gift of a guided tour of the club's spiritual home!

    Gift vouchers remain valid for six months from the date of purchase.

    To order a stadium tour gift voucher, please call us on 0844 372 1892 (calls cost 7p per minute plus your network access charge) or email us via stadium.tours@nufc.co.uk.

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    Stadium tours contact details

    Our stadium tours team will be delighted to hear from you.

    If you require additional information or assistance about tours, please call us on 0844 372 1892 (calls cost 7p per minute plus your network access charge) or email stadium.tours@nufc.co.uk.

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