Digital Ticketing at St. James' Park

If you require additional assistance using your mobile pass or you have access requirements, please contact our
Disability Liaison Team on 0191 2018457 or email [email protected]

The overwhelming majority of smart phones support either the GooglePay or Apple Wallet app, so you should not have any problems downloading and using your ticket.

All iPhones with Face ID and all Touch ID devices from iPhones 8 and above, running the latest software version. 

Apple Watch series 4 and later

Android devices with NFC capability and running the latest version of Android

Android: Most recent higher end Android devices have NFC chip. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on) 

If you have an Android phone, please ensure that you have the Google Wallet app installed (opens in new window). The Apple Wallet app is pre-installed on iPhones, but if you can’t find it, it’s a free download from the app store.

For match tickets, once you have completed your purchase a confirmation email will be sent to the stated email address containing a Google Wallet "Save to phone" button and an Apple "Add to Apple Wallet" button.

Follow the on-screen instructions on your phone to add your ticket. You can add multiple tickets if someone in your party does not have Apple Wallet or Google Wallet (remember that you will all need to enter the stadium together).

You can check if this process has been successful by going into your Google Wallet or Apple Wallet app and going to Passes or swiping down respectively.

Each ticket can only be sent to a wallet once, so make sure you open the link on the correct device. 

Follow this guide if you are getting a "Something went wrong" error:

If you are getting this error, please follow the following step on your Android device

Make sure Chrome and Google Wallet are installed:

1.) Download Google Wallet by clicking here. If it says Open instead of Install, then it is already installed, and no action needs to be taken

2.) Download Google Chrome by clicking here. If it says Open instead of Install, then it is already installed, and no action needs to be taken

Go to "Default apps" on your device:

There are two ways to find your "Default apps" settings:

1.) Go to settings on your phone, and if you have a search function, search "default" and select "Default apps", on the next screen select "Default apps" again.

2.) Go to settings on your phone and click "Apps and notifications" (if not there, we encourage you to search or contact your device manufacturer's support), then on the next screen select "Default apps".

Set the default browser to Chrome, and allow Google Wallet to open links:

There are two settings that need to be correct to allow the passes to load:

1.) Click on "Browser app” and select Chrome and then go back.

2.) Click "Opening links", and on the next page click "Wallet". Click where it says, "Open supported links" and make sure you select "Open in this app"

Now try to download the pass again and it should now work.

Whilst the Supporter Services team will try to help wherever possible, if you require specific technical advice regarding your mobile phone or the wallet app, we strongly advise contacting your device supplier's support team, or Apple Wallet/Google Wallet support, to resolve error messages and other issues that relate to your device. Here are some useful links:

Apple Wallet (support.apple.com/en-gb/apple-pay - opens in new window)

Google Wallet (support.google.com/pay - opens in new window)

Samsung (www.samsung.com/uk/support/mobile-device/phone/ - opens in new window)

Google Pixel (support.google.com/pixelphone/- opens in new window)

Huawei (consumer.huawei.com/uk/support/contact-us/- opens in new window)

Sony Xperia (www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones- opens in new window)

Please note that the club is not responsible for the content of any external sites you may visit from the above links.

More than one ticket can be loaded to one phone (although each ticket itself can only be loaded once). If your child does not have a smart phone, we would recommend loading their ticket to your phone.

When accessing your tickets on your mobile device, you will be able to swipe left and right between different tickets to find the correct one to scan. When approaching the turnstile please have the child's ticket ready first. Scan that ticket and let them go through the turnstile before scanning and entering on your own ticket.

We can offer an in-person demonstration to show you how easy it is and help get you set up with your mobile ticket. You can book a place at a session here or email [email protected] and we’ll be in touch to support your transition to using mobile tickets.

Firstly, please do not forget to charge your phone before you leave for St. James’ Park.

We recommend getting your pass ready just before you get to the turnstiles. The tickets are in our  Apple Wallet or on the Passes tab of your Google Wallet.

If you have an Android device, you may need to turn on 'NFC'. You will be prompted to do this when you open Google Wallet. If your phone does not have NFC please tap the 'Show Code' option and use the QR code to enter.

To use your mobile ticket to access the stadium, tap and hold your phone over the contactless reader on the top of the turnstile.

If you have an Apple device, the NFC chip is on the top of the device. If you have an Android device, the chip is likely to be more central, but could be anywhere on the device, so please make a note of where it reads for future reference.

If you have a valid adult ticket the light will turn green, and you can enter the stadium. The turnstile may show other colours depending on your price type.

If the light turns red or you are unable to enter, please seek help from the nearest steward, who will be happy to help direct you to the Box Office.

If you load your mobile ticket to your Apple device first, you will then also have access to your mobile ticket on your Apple Watch.

To get it ready, double-click the side button and select your mobile ticket. You can then hold your Apple Watch on the reader, with the display facing the reader.

For Android devices please refer to your phone/watch settings to see if it is possible to access your mobile ticket on your watch.

Season ticket holders that cannot attend a game will be able to forward their ticket to an eligible family member or friend via our linked accounts facility.

Do not screenshot a QR code and send to another fan, it won’t be valid on the reader and will not work

Ticket forwarding and ticket re-sale instructions will be shared in due course.

No, a printed version of your digital ticket will not allow access to St. James’ Park. Entry with a digital ticket will only work using a smartphone.

We recommend all supporters ensure they have sufficient phone battery before setting off for the match. If your phone does run out of battery, please visit the Local Heroes hub adjacent to the Box Office at St. James’ Park.

No. As long as you have your Mobile Ticket saved in your Apple Wallet  or  your Google wallet in advance of arriving at the stadium, you do not require phone signal. Please make sure you have sufficient battery.

Yes. For Season Ticket holders who do not have a compatible smartphone to download their NFC pass to, you will be able to download their NFC pass to your device if you are accompanying them to the match.

To do this, they will need to log-in to their account on your phone, so you can download the NFC pass to your phone. This means you will have multiple passes on your phone.

When you approach the turnstile, select your friend or family member's pass first from your Google Wallet or your Apple Wallet, touch it to the reader and let them proceed through the turnstile. Then, select your own pass, tap and hold it to the reader and enter.

If you require additional assistance using your mobile pass or you have access requirements, please contact our
Disability Liaison Team on 0191 2018457 or email [email protected]

You can only download your NFC pass once. If you delete your pass or if you receive an error saying that you have already downloaded, please contact the Box Office who can resend you a link to download. Please ensure you include 'Send NFC Link' in the email subject bar

Any fixture changes will automatically update on your mobile Season Ticket.

Yes, you can download and share additional ticket(s) to your device.

If you are attending with children, we advise that you scan them into the stadium first using your own device, before finally scanning yourself in.

Once you have accessed the stadium, you will be unable to exit the stadium to scan a ticket for another person. If you experience any problems, contact the nearest steward.

The use of mobile tickets is now commonplace for mass spectator events all over the world. Through the reduction, and eventual removal, of physical tickets and transferring to tickets being held on smartphones, venues all over the world have been able to improve security, tackle ticket touting and reduce the carbon footprint created by printing thousands of paper and plastic tickets for every event.

Supporters whose Season Tickets will receive in email prior to the start of the season that contains full details of how to download their digital pass.

Mobile tickets will be available for all league, cup and friendly fixtures at St. James’ Park

No, a screenshot of your mobile ticket will not permit you entry to the stadium on a matchday. You can download your mobile ticket from the link in your email.

If you have deleted your pass, please locate the original email you were sent which contained the link to re-download it. If this doesn’t work please contact [email protected]

At the start of the season, the mobile ticket pass is sent out to those who have opted for a mobile ticket. This pass should not be deleted from your mobile device.

Once downloaded onto your mobile, your pass will automatically update for each fixture.

Even if you cannot see the details of the next fixture, there is no need to be concerned. Your ticket will be loaded in time for the upcoming fixture for you to scan at the turnstiles. However, if you have placed your ticket for re-sale and your ticket has been sold, then you will not receive a ticket for the game.

To ensure your mobile pass is valid and correct make sure you have automatic updates turned on.

The email address on your Google Wallet must match with the Google Mail email address otherwise it will not download to the correct wallet.

To check what the email address is on your Google Wallet:

Open the Google Wallet app on your mobile device

Click the icon in the top right corner

Your email address will be displayed once you have pressed the icon.

Digital passes are issued to Season Ticket Holders one time only. Once downloaded, this pass should not be deleted as it will be updated automatically within 7 days of each match the supporter is due to attend.

Digital tickets, on the other hand, are valid only for the match displayed on the ticket. Like a digital pass, a digital ticket must be downloaded to the smart device of the supporter who intends to use it.

Before arriving at the Stadium, ensure that your Digital Pass or Digital Ticket is downloaded to the mobile device you intend to use for entry. Once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.

On approach to your turnstile entrance, your phone should be held, screen up, over the contactless reader.

If you are using an Apple device, simply open your Apple Wallet and tap and hold your mobile ticket to the reader at the turnstile. The reader will turn green admitting entry to St. James’ Park.

Android users can access their mobile ticket(s) in their Google Wallet. Once you have selected the ticket, simply tap and hold the your phone on the reader.

Please note, each ticket will only work once at the turnstiles – it is not possible to pass your ticket onto anyone else once you have entered the Stadium.

If you experience any problems when entering the stadium using a mobile ticket, contact the nearest steward.

Once you have downloaded your season ticket, do not delete it from your digital wallet. 

Your season ticket will automatically update for each fixture. 

If you do not have a smartphone that supports mobile ticketing, please visit the Box Office a minimum of 48 hours prior to matchday. The Box Office at St. James' Park is open Monday to Friday, from 10am until 5pm. 

Please note - Season Ticket Holders will only have to attend the Box Office on one occasion. 

You have two options available to you – but please note once either option is selected this cannot be reversed so please make sure you cannot attend the game before making any decisions!

You can forward your ticket to a linked family or friend OR you can put your ticket up for resale with the Club.

To learn more about ticket transfer and resale, please see our FAQ's below or our Step-by-step guides.

If it has – simply select your season ticket and press the ‘Unhide’ button. This will move your ticket back into your live Wallet. (You can change your settings, so it doesn’t do this after every game by: 1. Select Wallet Settings 2. De-select ‘Hide Expired Passes’)

Ticket forwarding will be available for home games three weeks prior to the game. It will close one hour before kick off. Season ticket holders can forward their season ticket to someone that has a supporter number and ticketing account, who is linked to their account by the Friends and Family functionality.

Remember, once you forward your ticket you can no longer attend the game – ticket forwarding is not reversible.

There is no cost to forward a ticket.  Any supporter forwarding their ticket on more than 10 occasions will flag a review of their account.

Disabled supporters and those seated in the Family stand should contact the Box Office for assistance.

To forward you ticket you need to:

• Log on to your account
• Click “Ticket”
• Select your ticket to forward and click “Forward Ticket”
• Double check your seat details, and click the gold “Forward Ticket” box
• Select the new owner from your friends and family list and click the gold “Forward Ticket” box
• Ticket will be allocated to a basket. Click proceed to checkout
• “Ticket collection” page. Select desired email address from drop down box. Click “NFC Mobile Pass” and then click “Next”
• Agree to T&C’s and click “Submit”
• Order confirmation screen will be visible
• The person you forwarded the ticket to will receive an email to download the ticket

Ticket re-sale will be available for home games three weeks prior to the game. It will close 24 hours before kick off.

Remember, once your ticket is sold you can no longer attend the game – ticket re-sale is not reversible.

If you put your ticket up for re-sale and it is not sold you will not receive any funds. If your ticket is sold you will receive 1/19^th of your season ticket price credit to your ticketing account or your bank account, depending on which option you have selected. Please note: payments to bank accounts will be made on a monthly basis.

Disabled supporters and those seated in the Family stand should contact the Box Office for assistance.

To put your ticket up for re-sale you need to:

• Log on to your account
• If tickets are available for re-sale – click “Sell Tickets” in the Ticket Resale box
• Tick “I want to sell my ticket” on your relevant ticket and click “OK”
• Select your reimbursement method (We will use this if your ticket is sold)
• Add your payment details
• Click “OK”
• Your ticket is now showing as for sale.
• To cancel request, click “Cancel Resale Request”
• Once your ticket is sold you cannot re-claim it

Payment for ticket resales will be processed at the end of each month for season ticket holders

This ticket is linked to the disabled season ticket holder account. This can be downloaded on to the same device as your season ticket. You can forward this ticket to your assigned personal assistant(s) for whichever match they are supporting you at. They must have an account and supporter number on the ticketing system to do this, and you must have assigned them as a ‘strong relationship’ in your account.

You do this online or by contacting the Disability hotline on 0191 201 8457, if you need additional support.

This can be downloaded on to the same device as the accompanying adult - which is linked as the purchaser to the account.

No, print at home tickets will not be accepted at the stadium. If you do not have a smart phone please visit the Box Office who will be able to discuss your options with you. The box office is open Monday to Friday, from 10am until 5pm.

If you wish to forward a concession ticket to an adult an upgrade fee will be payable. Ticket downgrades are not available  - if you wish to forward an adult ticket to a concession you can do this but no refund will be offered.

Category changes are available up to 24 hours before the game. 

Please note this is subject to limitations and our Ticket Forwarding terms and conditions.

If you wish to forward your season ticket seat to a friends and family member with a lower price category, E.g. Adult Season Ticket Holder to a Junior friends and family member, then this can be done but no downgrade refund will be offered. In this scenario, you need to select the new owner of the ticket from your Friends & Family list and the new price type, which in this example is Adult. The new price type that you enter must be that of the season ticket holder irrespective of the price type of the member receiving the forwarded ticket.

Ticket on sale dates can be found here. A ballot for members is available during a priority window for each game. Membership details can be found here. Members enter the ballot for a specific game, logging payment details in the process. If they are successful in the ballot payment will be taken and a link to download match tickets will be emailed. Those members that are not successful in the ballot will not be contacted.

Members will also have access to any re-sale opportunities up until 24 hours before kick off.

Please refer to our refund policy. At present, single match tickets cannot be forwarded or put up for re-sale.

No, print at home tickets will not be accepted at the stadium. If you do not have a smart phone please visit the Box Office who will be able to discuss your options with you. The box office is open Monday to Friday, from 10am until 5pm.

This ticket is linked to the disabled season ticket holder account. This can be downloaded on to the same device as your season ticket. You can forward this ticket to your assigned personal assistant(s) for whichever match they are supporting you at. They must have an account and supporter number on the ticketing system to do this, and you must have assigned them as a ‘strong relationship’ in your account.

You do this online or by contacting the Disability hotline on 0191 2018457, if you need additional support.

This can be downloaded on to the same device as the accompanying adult - which is linked as the purchaser to the account.

If you do not have a smart phone please visit the Box Office who will be able to discuss your options with you. You will need to provide photo ID, which we will keep a record of on our files. The box office is open Monday to Friday, from 10am until 5pm.