Return of Fans
SUPPORTER CODE OF CONDUCT
Newcastle United Tickets and Membership
Newcastle United Women Tickets
CCTV and Imaging
Conference and Events
Shearer's Sports Bar and Lounge
- Intellectual Property, Copyrights and Trademarks
1.1 In these terms, “Club”/”NUFC”/”the Company” means Newcastle United Football Company Limited.
1.2 The website and its design, text, graphics, illustrations, images and other feed (audio and video), the selection and arrangement thereof and software are copyright © of the Club or their licensors. The trade marks depicted on this website are the property of the Club or their licensors and they retain all rights in such trademarks.
1.3 Sports audio and video recordings are used under licence and with the permission of the relevant proprietor.
1.4 The sports archive photographs are supplied and used under licence from Getty Images, the Club and others.
(a) Permission is granted to download the materials contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use;
(b) Permission is granted for you to copy extracts of texts from news articles that appear on this website (excluding without limitation photographs, illustrations, logos, match reports, match statistics, and audio and video materials) for non-commercial supply, in text format only, to individual third parties for their personal, non-commercial use, but solely on the conditions set out further in this Clause 1.5;
(c) For the purposes of Clauses 1.5(a) and 1.5(b) above, you must acknowledge the NUFC website as the source of the extract and include a prominent reference to the NUFC website's URL. If the relevant extract is published by you via the internet, such acknowledgment must include a hyperlink to the NUFC website with the copy of the extracted material; and
(d) You must inform any third party publisher and/or website and/or hosting platform that the conditions set out herein shall apply to him/her/it and that he/she/it must comply with them; and
(e) You agree to reproduce the extracted material in complete and unmodified form and, if the relevant content or extract is published by you via the internet, you agree that you will not frame the extract within your own website or as your own work or content.
1.6 For the purpose of these terms, non-commercial supply or use shall mean that neither you nor any third party may charge for viewing any materials that have been downloaded or copied from the NUFC website, and that neither you nor any third party can use any materials from the NUFC website to attract others to buy goods or services.
1.8 Any other use of materials on the NUFC website, including storage and recording (other than on a purely transitory basis to permit you to view them), reproduction, modification, distribution, re-transmission, diversion or republication, without the prior written permission of the Club, is strictly prohibited.
- Data Protection
3.2 The Club and any of its officially recognised 3rd Parties and/or commercial partners cannot be held liable for the for the accuracy of content, though will reasonably endeavour to provide the latest information.
3.3 The Club will endeavour to provide a safe online experience, however the Club is not liable for any risk of viruses or other damages.
3.4 The Club is not liable, and will not be held liable, for any direct loss whatsoever arising from the use of its website.
3.5 The Club is not liable, and will not be held liable, for any loss of profits, business, or anticipated savings or loss of or corruption of data or any other indirect loss whatsoever arising for the use of its website.
3.5 To the extent the Club’s website contains links to third party sites from, for example, this website's home page and from the shopping zone. These third party sites are beyond the control of the Club and the Club does not accept any responsibility for their content or for any transactions between you and such sites. Your use of these third party sites, and any resultant transactions, may be subject to separate terms and conditions.
- Contract Formation
1.1 When you submit your order, you are offering to buy tickets at the price stated in accordance with the terms and conditions which, if accepted by us, will result in a binding contract. It is therefore important that you read and accept the terms and conditions before submitting any order.
1.2 Once you have completed your order, you will be asked to confirm that it is correct. If it is not, you can amend or cancel the order before submitting it. It is your responsibility to ensure it is correct before submission.
1.3 We will send a confirmation email on receipt of your order. This is not an acceptance of your offer, but an acknowledgement that we have received the order, and that our Box Office is processing it. The contract between us will not be formed until we dispatch the tickets to the address as stated in your order.
1.4 Whilst we try to ensure that pricing and ticketing information on our website is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund.
1.5 Where you are a consumer purchasing Match Day Hospitality online, you may exercise its applicable rights under the Consumer Contracts Regulations 2013 as applicable to online purchases.
“Club means Newcastle United Football Company Limited.
“Commitment” the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct,
which can be found on the Premier League’s website, and may be updated from time to time.
"Conditions of Entry" means each of the rules and regulations of any Football Authority (including the Commitment), the Supporter Code of Conduct, the Ground Regulations, Safe Standing Code and these Terms and Conditions.
“Cup Match” means any men’s first team match in a Cup Competition or European Competition during the Season held at the Ground.
“Cup Scheme” means the Club’s scheme which allows Season Ticket holders the opportunity to access attendance at a Cup Match at the Ground during the Season, subject to the additional terms and conditions in the Schedule.
“Domestic Cup Competition” means any of The FA Cup or League Cup, where applicable.
“European Competition” means any of the UEFA Champions League and/or UEFA Europa League, where applicable.
“Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football.
"Ground" means the football stadium at St James’ Park, Newcastle upon Tyne, NE1 4ST and all other locations owned, occupied or utilised by the Club notified to you at any time.
"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground which can be found here: https://www.nufc.co.uk/terms/.
“Group Stage” means the relevant group stage of the respective European Competition in which the men’s first team are playing at the Ground;
"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase or otherwise use a Season Ticket under the Conditions of Entry and the Terms and Conditions for a Match.
“Knockout Stage” means the knockout stage of the relevant European Competition in which the
men’s first team are playing at the Ground (for the avoidance of doubt, excluding the final);
"Match" means any English Premier League football men’s first team match in which the Club participates and that takes place at the Ground during the Season.
“Material” means any audio, visual or audio-visual material or any information or data.
“Safe Standing Code” means the Club’s code of conduct with respect to the licensed standing areas at the Ground which can be found here: https://www.nufc.co.uk/terms/.
“Season” means the 2023/24 football season, starting on 1 July 2023 and ending on 30 June 2024.
“Season Ticket” means a digital, e-ticket for the Season (or a hard copy by arrangement with the Club), provided to you by the Club for admission to Matches.
“Supporter Code of Conduct” means the code of conduct implemented by the Club which attendees
at each Match and Cup Match must follow which can be found here: https://www.nufc.co.uk/terms/.
"Terms and Conditions" means these terms and conditions governing the issue and use of a Season Ticket.
“UEFA Match” means any men’s first team match in a European Competition at the Ground during the Season.
"Visiting Club" means the football club playing against the Club.
Issue of and payment for the Season Ticket
1.1 By purchasing a Season Ticket, you confirm that you have read and understood, and agree to be bound by the Conditions of Entry.
1.2 The types of Season Ticket available are as described on the Club’s website, prior to you making any purchase. The Club reserves its right to change, add or remove any particular type of Season Ticket.
1.3 Unless you have been provided with an alternative option by arrangement with the Club, the Season Ticket shall be issued to you electronically and you shall store it within your smartphone’s ticket wallet.
1.4 The Club reserves the right, at its sole discretion, to reject any Season Ticket application.
1.5 The issue of a Season Ticket and subsequent access to the Ground is subject to the Conditions of Entry.
1.6 Season Tickets are for the use of supporters of the Club only. By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
1.7 Season Ticket prices will be released upon either enquiry for a new Season Ticket, or renewal of your Season Ticket. Payment shall either be made in full at the date of purchase or, in equal monthly instalments by direct debit.
1.8 If you fail to make a payment by the due date, the Club may terminate your Season Ticket without further notice to you and admittance to the Ground may be refused. At the Club’s sole discretion, immediate payment by an alternative method may be accepted.
1.9 No payments taken by direct debit will be refunded in any circumstances.
1.10 If you opt to cancel the direct debit payment plan you may lose the future right to pay in this way. Should a direct debit instruction be cancelled after payment has been taken then no refunds will be made in any circumstances.
2. Admission to the Ground
2.1 A Season Ticket permits you to occupy the seat indicated on the Season Ticket or such other alternative seat of equivalent value as the Club may, from time to time, allocate to you at its reasonable discretion at Matches or Cup Matches. All access to the Ground pursuant to a Season Ticket shall be for the purposes of private enjoyment of the Match or Cup Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).
2.2 A Season Ticket does not automatically entitle you to access to a Cup Match. Please see the terms and condition of the Cup Scheme in the Schedule. References to a Cup Match in these Terms and Conditions apply only to those supporters who have purchased tickets in accordance with the Cup Scheme.
2.3 Nothing in these Terms and Conditions shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket in any subsequent season.
2.4 Save as set out in clause 2.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match or Cup Match, any players or other persons present in the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the relevant Football Authority and/or the Club. In addition, the Club reserves the right to eject you from the Ground in circumstances where you breach this clause 2.4.
2.5 Personal mobile telephones and other mobile devices are permitted within the Ground,
they are used subject to the Club’s CCTV and Imaging Policy available here: https://www.nufc.co.uk/media/48875/cctv-imaging-notice- policy.pdf;
they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and
no Material that is captured, logged, recorded, transmitted, played, issue, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.
2.6 The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to any Match or Cup Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of clause 2.4 or clause 2.5 above, or otherwise) is hereby assigned to
(in the case of a Match) the Premier League,
(in the case of a Cup Match in The FA Cup) The FA;
(in the case of a Cup Match in the League Cup) The EFL; (in the case of a UEFA Match) UEFA;
including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the relevant rightsholder set out above absolutely and with full title guarantee.
2.7 Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, wear, or display within the Ground any sponsorship, promotional or marketing materials.
2.8 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 above where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat to public order.
2.9 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Conditions of Entry (excluding any failure to comply with the Commitment which the Club shall deal with in accordance with the provisions of clause 2.10 below) and/or the Supporter Code of Conduct and in such circumstances no refund or alternative seat will be offered.
2.10 The Club shall refuse admission to or eject from the Ground any person who is determined to have breached the Commitment in accordance with the sanctions set out therein and in such circumstances no refund or alternative seat will be offered.
2.11 Without prejudice to the representation at clause 1.6 above, and in light of the Season Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrates support for the Visiting Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.
3. Use of Season Ticket
3.1 Subject to clause 3.2, below, Season Tickets are issued for your sole use, and you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Season Ticket for any commercial purpose. The reference to selling the Season Ticket includes:
offering to sell a Season Ticket (including, without limitation, via any website or online auction site);
exposing a Season Ticket for sale; making a Season Ticket available for sale by any means;
advertising that a Season Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Season Ticket may not be offered as a prize in any promotion or competition; transferring, lending or selling a Season Ticket to any third party as part of a hospitality or travel package; and/or
giving (or offering to give) a Season Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the Premier League or the Club.
3.2 You may only sell the Season Ticket in accordance with the rules outlined by the Club on its website, or communicated to you by email, provided that:
such sale or transfer is in respect of an individual Match only and in consideration of no payment or benefit in excess of the face value of a ticket to that Match and provided further that such transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business; and
each such resale or transfer is hereby provided to be subject to these Terms and Conditions which will (save for any rights to transfer under this clause) apply to and bind the recipient of the Match ticket as if they were the original purchaser of the Match ticket.
3.3 You may also forward your Season Ticket for individual Match(es) if you are unable to attend a Match as follows:
to a family member or friend, who must be linked to you on your Club account; and
on no more than 10 (ten) occasions within a Season. If you forward your Season Ticket for a Match on more than 10 (ten) occasions, your account will be flagged as doing so, and the Club reserves the right to review your account and take any such action as it deems necessary, including suspending or terminating use of the Season Ticket.
3.4 The unauthorised sale or disposal of a Season Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that a Season Ticket has been sold or disposed of illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities. The information that we share may include your personal data, including your name, contact details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at matches.
3.5 The Season Ticket always remains the property of the Club and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Season Ticket at any time.
3.6 Any Season Ticket obtained or used in breach of these Terms and Conditions shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Any person seeking to use a Season Ticket in breach of these Terms and Conditions in order to gain entry to the Ground or remain at a Match or Cup Match will be considered to be a trespasser and will be refused entry to, or ejected from, the Ground in respect of a particular Match or Cup Match and/or may have their Season Ticket cancelled or withdrawn. In the event of any cancellation and withdrawal in accordance with this clause 3.6, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of the Season Ticket.
3.7 The Club shall not be liable for stolen or counterfeit tickets purchased through unauthorised channels and reserves the right to refuse admission to the Ground.
3.8 The Club reserves the right not to accept any ticket that is unreadable due to damage of any kind (including but not restricted to damage to your smartphone’s screen).
3.9 You will accrue one point per away game attended throughout each season. If a Season Ticket lapses for one or more seasons, then all previous points accrued on your account will be removed and are strictly non-transferable.
4. The Commitment
4.1 You acknowledge the importance of the Commitment within the football community and agree that you will comply with the terms of the Commitment and submit to the process set out in the Commitment in respect of any allegations of Prohibited Activity (as defined therein) as a holder of a Season Ticket or in your attendance at the Ground in any other capacity.
4.2 If you breach the Commitment, you acknowledge and agree that there is a process set by the Premier League which will be carried out by the Club (and, if applicable, the Visiting Club) to consider whether such breach constitutes a Prohibited Activity.
4.3 Where you are found to have committed a Prohibited Activity pursuant to the Commitment, the Club is required by the Premier League to issue specific sanctions to you (as set out therein) and will suspend or terminate your Season Ticket in accordance with the provisions of clause 8.2.
4.4 The Club (or Visiting Club) is required to share certain information about you with the Premier League (which, in turn, will share such information with other clubs and/or the relevant Football Authority) for the purposes of enforcing the sanctions.
4.5 If you make a complaint or bring to the Club’s attention any concerns you have over the conduct of any party at a Match or Cup Match which you consider is a breach of the Commitment or may be a Prohibited Activity, you agree to cooperate with the Club (and, if applicable, with the Visiting Club) in respect of any subsequent investigation into the complaint or concern.
4.6 Where you fail to comply with the provisions of clause 4.5 above within the timescales requested by the Club (which may be dictated by the Commitment), the Club may have no option other than to consider the complaint has been withdrawn.
5. Changes to Dates, Refunds and Exchanges
5.1 No guarantees can be given by the Club that a Match or Cup Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match or Cup Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match or (if you purchased a ticket for a Cup Match under the relevant Cup Scheme) the re-arranged Cup Match.
5.2 In the event of the abandonment and/or cancellation of any Match or Cup Match during the Season (or if the Match or Cup Match has, for any reason, to be played out of view of the public), details will be posted on www.nufc.co.uk. Your Season Ticket will enable you to attend the re-arranged Match or (if you purchased a ticket for a Cup Match under the relevant Cup Scheme) the re-arranged Cup Match and, in the case of a Match or Cup Match which is to be played out of the view of the public, the Club will use reasonable endeavours to obtain relevant television passes or connections for you to enable you to view the relevant Match or Cup Match remotely (where possible and reasonably attainable in the circumstances).The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
5.3 All ticket purchases are non-refundable (subject to clause 8.6). No refunds will be made in respect of any Match or Cup Match not attended for any reason whatsoever. It is your responsibility to ensure you are aware of the correct dates and kick-off times of all fixtures.
6. Lost or stolen hard-copy tickets
6.1 To gain admission to the Ground, the Season Ticket or Cup Match ticket must be presented at every Match or Cup Match.
6.2 If you have a hard copy Season Ticket or Cup Match ticket, and you forget your Season Ticket or Cup Match ticket in respect of any individual Match or Cup Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match or Cup Match. If a duplicate ticket is issued, the Club may require payment of a non-refundable administration charge.
6.3 If, in the Club’s opinion, a hard copy Season Ticket or Cup Match ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket or Cup Match ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable administration charge. In making its decision, the Club shall be entitled to call for all reasonable evidence of the need for a replacement Season Ticket or Cup Match ticket, for example but not limited to a police crime reference number if a Season Ticket or Cup Match ticket is stolen, or a copy of the damaged Season Ticket or Cup Match ticket. With respect to Season Tickets, only one duplicate Season Ticket will be issued to you per season, and you will be required to sign a document confirming that the original Season Ticket is damaged, lost, stolen, or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club.
6.4 Applications for the issue of a duplicate Season Ticket or Cup Match ticket cannot be made on the day of a Match or Cup Match.
6.5 Should any Season Ticket or Cup Match ticket when applied for not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket or Cup Match ticket to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate Season Ticket or Cup Match ticket in this instance.
7. Change of Address
If you change your address, or contact details during the Season, you must notify the Club as soon as reasonably practicable. You may do so by: writing to the Box Office, Newcastle United Football Club, St James Park, Newcastle upon Tyne, NE1 4ST; or by calling 0344 372 1892 (+44 870 444 1892 if you are located outside of the United Kingdom); by amending your details in your online account, or by emailing: firstname.lastname@example.org.
8. Cancellation and Withdrawal of a Season Ticket
8.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any breach of these Terms and Conditions (excluding in the case of the Commitment which shall be dealt with in accordance with the provisions of clause 4) to cancel and withdraw your Season Ticket and to eject you from the Ground. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. Without prejudice to the general nature of the above, the following actions shall constitute serious breach of the Conditions of Entry: smoking in designated non-smoking areas; being (or appearing to be) intoxicated;
persistent standing in seated areas whilst the Match is in progress;
the sale or transfer (save as permitted) of a Season Ticket to any person;
the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;
the deliberate misuse of a Season Ticket;
the supply of any misleading or incorrect information;
the throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;
whether at the Ground, or, travelling to or from a Match:
126.96.36.199 the use of foul, obscene, abusive and/or racist language and/or gestures;
188.8.131.52 the chanting of anything of an indecent or racist nature;
184.108.40.206 fighting or engaging in and/or inciting violence;
bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
any misrepresentation in relation to clause 1.6 above; any breach of clauses 2.4, 2.5 or 2.6 above;
any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Season Ticket; and any breach of the Supporter Code of Conduct or Safe Standing Code.
8.2 With respect to the Commitment, in the event that:
you fail to follow the process set out in the Commitment in respect of the investigation of alleged conduct that is defined therein as a Prohibited Activity; and/or
it is determined that you have breached the Commitment; and/or it is determined that you have committed a Prohibited Activity; the Club shall enforce the sanctions set out therein.
8.3 The Club may conduct security searches where it has reason to believe that any of the breaches set down in clauses 8.1 and/or 8.2 has either occurred or may occur.
8.4 If a Season Ticket holder is under the age of 16 (sixteen), their parent(s) and/or guardian(s) are responsible for their actions, conduct and compliance with these Terms and Conditions.
8.5 If your Season Ticket is withdrawn, suspended or cancelled, the Club reserves the right to disqualify you from applying for any Match ticket, Cup Match ticket or Season Ticket at its discretion, and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). Where your Season Ticket is withdrawn, suspended or cancelled following a determination that you engaged in Prohibited Activity under the Commitment, the Club will also notify the Premier League who will notify such other football clubs as necessary to ensure that the applicable sanction is enforced by all such clubs.
8.6 Where you have purchased a Season Ticket online, you shall be entitled to exercise your rights to cancel during the set cooling off period under consumer laws. This allows you to cancel your Season Ticket and receive a full refund within 14 (fourteen) days of purchase (subject to certain restrictions).
9. Concessionary Rates and Designated Areas
9.1 To qualify for a concessionary Season Ticket, you must fulfil one of the following criteria:
a junior Season Ticket concession is available to anybody who will be under the age of 18 on 1 September 2023;
a young person’s Season Ticket concession is available to anybody who will be over the age of 18 but under the age of 21 on 1 September 2023. These Season Tickets will only be allocated within the category 2 and category 3 seating locations;
a student Season Ticket concession is available to all full-time students in possession of a signed certificate of enrolment together with a valid smartcard. Proof must be supplied for each season (any amendments to a Season Ticket from an adult Season Ticket (no concession) to a concessionary student Season Ticket must be made no later than 31 October 2023); a senior citizen Season Ticket concession is available to anybody who will be age 65 or over on 1 September 2023. For the avoidance of doubt, if your birthday is mid-way through the Season, the concessionary rate shall only apply from the following season and no refunds or pro-rata credit shall be given in these circumstances; a disabled Season Ticket concession is available to persons with a disability. Applicants may be asked to provide supporting documentation. If a disabled person requires the assistance of an attendant, that individual will be admitted free of charge for the sole purpose of giving assistance to the disabled person and does not allow such attendant to attend matches without the disabled person. If the disabled Season Ticket concession is under 14, the attendant must also pay full price.
9.2 Proof of date of birth (i.e., birth certificate or passport) is required for all new Season Ticket concessions which are age dependent.
9.3 Except as set out in 9.1.3, any amendments to a Season Ticket from an adult Season Ticket (no concession) to a concessionary Season Ticket must be made no later than 1 July 2023.
9.4 The minimum age to: attend a Match or Cup Match at the Ground for unaccompanied juniors is 14 (fourteen) years; and be admitted to the Platinum Club and Bar 1892 unaccompanied is 16 (sixteen) years.
9.5 With respect to any unaccompanied junior supporters who already had a Season Ticket for Season 22/23 and wish to renew but will still be 13 (thirteen) at the start of this Season, clause 9.4.1 shall not apply.
9.6 The maximum adult to junior ratio in the family area is 2 (two) adults to 1 (one) junior. There is no maximum junior to adult ratio. Should the junior be unable to attend a Match, and an adult wishes to use that Season Ticket for the individual Match, then the adult must upgrade the junior’s ticket to the appropriate equivalent adult rate and make a payment accordingly. A junior ticket can be upgraded a maximum of 3 (three) times in any 1 (one) season. Outside of the permitted upgrades adults are not allowed in this area unless accompanied by a child.
9.7 Once a supporter reaches the age of 18 (eighteen) they will have to relocate from the family area to another area of the Ground, unless attending with a junior supporter.
9.8 Where you hold a young person’s concessionary ticket and you propose to transfer your Season Ticket to another individual not eligible for the concession, that individual must upgrade the concession ticket to the appropriate equivalent adult rate and make a payment accordingly.
10. Exclusion of Liability
10.1 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under applicable law.
10.2 Neither the Football Authorities nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match or Cup Match caused by virtue of (a) the position of the seat and/or (b) the actions of other spectators.
10.3 The Club hereby excludes any liability for any loss, injury, costs, expenses or damage of any kind connected to your use of any ticket exchange/resale facility, including, without limitation, any liability relating to any problem with, suspension of or termination of such ticket resale or forwarding, in each case except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under applicable law.
11. Data Protection
11.2 On entering the Ground you acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of you and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the Premier League, or others (including commercial partners and accredited media organisations), and use of a Season Ticket to enter the Ground constitutes consent to such use.
11.3 You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Terms and Conditions or the Conditions of Entry and may also be used in accordance with the Club’s CCTV and Imaging Policy.
11.4 You agree that Cup Matches and the Matches for which Season Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match or Cup Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Cup Matches or Matches.
12. Equality and Diversity
12.1 In accordance with the guidance detailed within the Equality Act 2010, the Club is committed to ensuring all supporters are treated with equality and respect at all times. The Club acknowledges its duties and responsibilities as defined by the Equality Act 2010 to ensure that supporters and anyone connected with the Club is protected from discrimination, harassment and victimisation. The Club expects all supporters to share this commitment and requires that their behaviour reflects this at all times. The Club reserves the right to eject and subsequently remove the Season Ticket of any supporter found to behave in a manner that does not adhere to the above and the Club may seek further action, such as a ban, for those involved or reporting the matter to the Police.
12.2 The Club will proactively work with supporters who feel they have not been treated equally or fairly and commits to taking a balanced and fair approach to the resolution of individual issues or complaints.
12.3 In accordance with the Equality Act 2010 the Club will make adjustments in respect of access for supporters with particular needs or disabilities as far as is reasonably practicable. Reasonable adjustments are benchmarked against legislative guidance, industry working practices and guidance, and business and time constraints.
13. Safeguarding and Welfare
13.1 You acknowledge the Club is committed to safeguarding vulnerable groups and expects all staff, players, volunteers, contractors, partners. and guests to share this commitment.
13.2 The Club believes all staff, players, volunteers, contractors, partners, and guests have a responsibility to report to the Club any concerns they have about the welfare of any child, or adult at risk.
13.3 You acknowledge that the Club has in place a Safeguarding Policy to ensure as far as reasonably practicable all staff, players, volunteers, contractors, partners and guests are treated appropriately, respectfully and safely.
13.4 You acknowledge the Club expects your physical and verbal behaviour and conduct and that of any Guest to be appropriate at all times and of a manner that maintains the Club’s safeguarding approach outlined in clauses 13.1, 13.2 and 13.3
13.5 You acknowledge that should your behaviour or that of any of your Guests be deemed as breaching clauses 13.1, 13.2 or 13.3, the Club reserves the right to take appropriate action which may include involving external organisations such as the Police or Local Authority Social Care Services in such action, if deemed necessary.
13.6 You acknowledge that, in accordance with the Licensing Act 2003, other than for use as a through pass to the seating area as no alternative route is available, children or young people aged under 16 (sixteen) years of age are not, at any time, permitted to be in licensed bar areas of the Ground without being accompanied for the entire duration they are present in the area by a responsible person aged eighteen years or older.
13.7 You acknowledge that, in accordance with the Club’s ejection policy, the Club reserves the right to eject any person deemed to have breached Ground Regulations. In the event such a person is identified as being a child or young person aged under 18 (eighteen), you acknowledge that the accompanying responsible person aged 18 (eighteen) or over must also leave the Ground to ensure the welfare of the ejected child or young person is maintained. Similarly, should the same responsible person be subject of the ejection, the child they are accompanying must also leave the Ground, unless that presents an immediate safeguarding risk to that child, in which case the Club reserves the right to take appropriate action which may include involving external organisations such as the Police or Local Authority Social Care Services in such action, if deemed necessary.
14. Force Majeure
14.1 In the event of the Club being prevented or delayed at any time from performing any of its obligations under these Terms and Conditions by reason of any act, event, accident, or other happening beyond the control of the Club or which cannot be overcome by means normally employed in performance and at comparable expense, including, without prejudice the generality of the foregoing, strikes, lockouts, epidemic, pandemic, industrial disputes, riots, wars, civil disturbance, fire, explosions, storms, power failure, governmental or local authority or Football Authority regulations and requirements, loss of liquor licence and difficulties relating to venues other than the Club’s own property (“Force Majeure Event”), any such failure or delay in performance shall not be deemed to constitute a breach of the obligations of the Club but performance of such obligations shall be suspended during the continued existence of a Force Majeure Event and all rights of the Club at the time for performance shall be extended for a period equal to the aggregate of:
the period or periods of continued existence of the Force Majeure Event; and such further period (if any) as the Club in its sole discretion reasonably considers is required, due to repairs, maintenance, rebuilding, delays in transportation, shortage of manpower or materials or other cause directly occasioned by or attributable to the Force Majeure Event.
14.2 In the event that a Force Majeure Event prevents the Club permanently or seasonally from performing its obligations under these Terms and Conditions, the Club shall be entitled to terminate the Season Ticket by notice in writing to you without prejudice to the rights and obligations of the parties accruing up to and including the date of termination.
15.1 The Club reserves the right to change these Terms and Conditions from time to time and shall notify you of such changes if they materially affect your rights as a consumer.
15.2 The invalidity or partial invalidity of any provision of these Terms and Conditions shall not prejudice or affect the remainder of these Terms and Conditions, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
15.3 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Terms and Conditions or by law shall not constitute a waiver of that right, power or remedy.
15.4 The Conditions of Entry, including any schedules hereto constitute the entire agreement between you and the Club and neither you nor the Club shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Conditions of Entry which is not set out therein.
15.5 If there is any conflict, ambiguity or inconsistency between any provision of these Terms and Conditions and any provision of the Ground Regulations, the relevant provision of these Terms and Conditions shall take precedence.
15.6 Notwithstanding any other provision in these Terms and Conditions and except for any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 (“Act”) to rely on or enforce any term of these Terms and Conditions. Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than because of the aforementioned Act.
15.7 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).
Cup Scheme Terms and Conditions
These terms and conditions shall apply in addition to the Conditions of Entry.
1.1 All individuals who hold a Season Ticket are eligible to enter the Cup Scheme.
1.2 You may apply to join the Cup Scheme of your choice, for each individual Domestic Cup Competition and/or European Competition.
1.3 A Season Ticket alone does not guarantee your seat at a Domestic Cup Competition and/or European Competition. You must have separately opted to join the Cup Scheme when you purchase your Season Ticket.
1.4 Admission to the Cup Scheme this Season, does not guarantee admission to the Cup Scheme in any future season.
1.5 For Platinum Club bond holders, there is no requirement to apply for a Domestic Cup Competition as admission is included within the terms of your bond. However, European Competition is not included, therefore you must enrol in the Cup Scheme for European Competition to attend UEFA Matches.
2. The Cup Scheme
Domestic Cup Competition only
2.1 If you are accepted onto the Cup Scheme (at the Club’s sole discretion) for any Domestic Cup Competition, you commit to purchasing a ticket to every home Cup Match at the Ground for the relevant Domestic Cup Competition that you applied for. The seat will ordinarily be the seat you purchased for your Season Ticket, subject always to the Club’s right to relocate you under these Terms and Conditions.
2.2 Acceptance under paragraph 2.1 above entitles you to purchase 1 (one) ticket to each Cup Match in a Domestic Cup Competition. You are not entitled to purchase more than 1 (one) ticket.
2.3 You authorise the Club to automatically collect payment for the relevant Cup Match in the relevant Domestic Cup Competition, using the payment details provided to the Club when purchasing your Season Ticket. Payment will be taken within 7 (seven) days of the announcement of the date for the relevant home Cup Match fixture. The Club will not provide to you advance notice of such payment and shall not be liable to you for any charges levied by any bank as a result of the Club collecting payment in this way.
European Competition only
2.4 If you are accepted onto the Cup Scheme (at the Club’s sole discretion) for any European Competition, you commit to purchasing 1(one) ticket as follows: at all UEFA Matches in the Group Stage of a European Competition; and
at any UEFA Match in a Knockout Stage thereafter, where relevant, provided that you opted in and paid for the Group Stage and (if applicable) for each of the UEFA Match(es) in the Knockout Stage immediately preceding it;
subject in each case to receipt of payment of the additional charges.
2.5 The seat to be allocated to you will ordinarily be the seat you purchased for your Season
Ticket, subject always to the Club’s right to relocate you under these Terms and Conditions.
2.6 Acceptance by the Club under paragraph 2.4 above entitles you to purchase 1 (one) ticket only to each UEFA Match in the Group Stage or Knockout Stage of the relevant European Competition. You are not entitled to purchase more than 1 (one) ticket.
2.7 You authorise the Club to automatically collect payment using the payment details provided to the Club when purchasing your Season Ticket.
2.8 Payment for the first UEFA Match of the initial Group Stage of the UEFA Champions League will be taken 3 (three) working days after the opt-in for the Cup Scheme closes, and payment for the following 2 (two) UEFA Matches in the Group Stage will be taken on 25 August 2023 (or as otherwise notified to you in writing by the Club). For subsequent UEFA Match(es) in the Knockout Stage, payment will be taken within 7 (seven) days of the announcement of the Club’s qualification for that UEFA Match in the Knockout Stage of the relevant European Competition.
2.9 The Club will not provide to you advance notice of such payment and the Club shall not be liable to you for any charges levied by your banking provider arising out of or in connection with the Club collecting payment in this way.
3.1 No refunds shall be issued for payments collected.
3.2 If for any reason your payment is not received by the Club, you will have 48 (forty-eight) hours to ensure that the Club is in full payment for the relevant Cup Match, and to remain in the Cup Scheme. Should payment not be received within that 48 (forty-eight) hour window, the Club reserves its right to terminate your membership to the Cup Scheme and offer the tickets out to general sale. If payment is not received, under no circumstances will you be permitted entry to the Cup Match, and paragraph 3.4 below shall apply.
3.3 Once payment has been received, a digital ticket for each Cup Match you have paid for will be emailed to you, which you must add to your smartphone’s wallet. If you have, by arrangement with the Club, a hard copy Season Ticket, the Club will issue to you a hard copy ticket for the relevant Cup Match, on request, for the relevant Cup Match
3.4 You may opt out of the Cup Scheme at any time during the Season by contacting our Box Office team: email@example.com. Once you have opted out of the Cup Scheme, you may not re-apply for the following season. For example, if you opt out of a Domestic Cup Competition and/or European Competition for Season 23/24, you will not have the opportunity to opt in until Season 25/26.
3.5 The Club does not guarantee that any individual shall be able to enter the Cup Scheme in any particular season offered by the Club.
CCTV & IMAGES NOTICE POLICY
- Policy Statement
1.1 We (NUFC) believe that CCTV and other surveillance systems have a legitimate role to play in helping to maintain a safe and secure environment for all our staff and visitors. However, we recognise that this may raise concerns about the effect on individuals and their privacy. This policy is intended to address such concerns.
1.2 Images recorded by surveillance systems may become personal data in some circumstances, in which case they must be processed in accordance with data protection laws. We are committed to complying with our legal obligations and ensuring that the legal rights of staff and visitors, relating to their personal data, are recognised and respected.
1.3 This policy is intended to assist staff in complying with their own legal obligations when working with personal data. In certain circumstances, misuse of information generated by CCTV or other surveillance systems could constitute a criminal offence.
1.4 Photography, audio-visual recording, and broadcasting is an integral part of match days and other events held at St James’ Park Stadium (“the Premises”). When you attend a football match, or other public event at the Premises, as a fan / participant / supporter / visitor / member of staff / contractor or other capacity you may be recorded and/or photographed by a member of the public, our official cameramen or photographers; as well as those of our partners; and the press and media who are invited to cover our matches and events (“Event Images”).
1.5 Some Event Images may be published (which means broadcast, printed, or posted online) contemporaneously, for example on our website, social media or other platforms; on media platforms, including international media platforms, on linear and digital television channels; or on press and media websites or social media, and in print publications; and across social networking platforms.
1.6 Event Images may also be used by us or by third parties for historical, archive or review purposes.
1.7 From time to time NUFC will use Event Images for promotional, corporate, commercial, staff training, health and safety and/or operational purposes.
1.8 We will not use, share, broadcast or otherwise make public any images of individuals that are obviously private, or we believe may potentially cause offence, embarrassment or distress.
1.9 We run routine supporter and other competitions, for the purposes of engaging with fans of the Club, the Club’s community, and for providing opportunities for fans to have access to fantastic Club prizes.
1.10 For the purposes of these competitions, on occasion we publish and/or use images in order to celebrate the success of the winners and to promote Club competitions (“Competition Images”).
2.1 For the purposes of this policy, the following terms have the following meanings:
Best Practice: means the exercise of the degree of skill, care, diligence, practice, prudence and foresight which is reasonably and ordinarily expected from a skilled and experienced practitioner in an activity of same or similar scope and complexity to the subject matter of this policy, and where such contractor is seeking to comply with its contractual obligations and all applicable law and regulatory requirements.
CCTV: means bodycams, fixed and domed cameras designed to capture and record images of individuals and property.
Competition Images: Images of participants taken when they have won (or reached an advanced stage of) a Club competition.
Data: is information which is stored electronically, or in certain paper-based filing systems. In respect of CCTV, this generally means video images. It may also include static pictures such as printed screen shots.
Data Protection Law: means all applicable laws and regulations relating to the processing of personal data and privacy in any relevant jurisdiction including without limitation the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (SI 2000/2699) and any order, guidelines and instructions issued by a relevant national regulator or judicial authority in England.
Data Subjects: means all living individuals about whom we hold personal information as a result of the operation of our CCTV (or other surveillance systems) and the capture of Event Images and/or Competition Images.
Event Images: means the images from photographs and video footage of crowds and fans and other media content which we use and is created by us (or on our behalf) at football matches and events or as provided to us directly by individuals or groups themselves for our use.
GDPR: means the General Data Protection Regulation (CEU 2016/679) and any national implementing laws, regulations and secondary or related legislation (including as transposed into domestic legislation).
Data Controllers: are the people who, or organisations which, determine the manner in which any personal data is processed. They are responsible for establishing practices and policies to ensure compliance with the law. We are the data controller of all personal data used in our business for our own commercial purposes.
Data Users: are those of our employees whose work involves processing personal data. This will include those whose duties are to operate CCTV cameras and other surveillance systems to record, monitor, store, retrieve and delete images. It will also include those whose duties include working with Event Images and/or Competition Images for promotional or other commercial purposes. Data Users must protect the data they handle in accordance with this policy and our data protection policies.
Data Processors: are any person or organisation that is not a data user (or other employee of a Data Controller) that processes Data on our behalf and in accordance with our instructions (for example, a supplier which handles Data on our behalf).
Material: is any audio, visual or audio-visual material or any information or data that, whether or not it was intentionally created for such purposes, is used for commercial purposes or is capable of being used for commercial purposes.
Personal Data: means data relating to a living individual who can be identified from that data (or other data in our possession). This will include video, photographic and digital images of identifiable individuals.
Premises: means the Club’s stadium at St James’ Park, Newcastle upon Tyne NE1 4ST; the Club’s Academy at Little Benton, Off Greenlee Drive, Newcastle upon Tyne, NE7 7SF; the Club’s Training Ground at Darsley Park, Whitley Road, Benton, Newcastle upon Tyne, NE12 9SF; the Club merchandise outlet at St James’ Park, Newcastle upon Tyne NE1 4ST; and Nine Bar at St James’ Park, Newcastle upon Tyne NE1 4ST.
Processing: is any activity which involves the use of Data. It includes obtaining, recording or holding Data, or carrying out any operation on the Data including organising, amending, retrieving, using, disclosing or destroying it. Processing also includes transferring Personal Data to third parties.
Surveillance Systems: means any devices or systems designed to monitor or record images of individuals or information relating to individuals. The term includes CCTV systems as well as any technology that may be introduced in the future such as automatic number plate recognition (ANPR), body worn cameras, unmanned aerial systems and any other systems that capture information of identifiable individuals or information relating to identifiable individuals.
- About This Policy
3.1 We currently use CCTV cameras to view and record individuals on and around the Premises. This policy outlines why we use CCTV, how we will use CCTV and how we will process Data recorded by CCTV cameras to ensure we are compliant with Data Protection Law and Best Practice. This policy also explains how to make a subject access request in respect of personal data created by CCTV.
3.2 Sporting, social, charitable, retail, community and entertainment events take place at the Premises. On such occasions, Event Images and/or Competition Images may be captured incidentally (for instance, crowd shots in media coverage) and/or deliberately (for instance, television broadcast, official publicity or commemorative images). This policy outlines how and why we use Event Images and Competition Images and how we will process such Data to ensure we are compliant with Data Protection Law and Best Practice.
3.3 We recognise the information that we hold about individuals is subject to Data Protection Law. Event Images, Competition Images and images of individuals recorded by CCTV cameras at the Premises and/or in the workplace are Personal Data and therefore subject to the Data Protection Law. We are committed to complying with all our legal obligations and seek to comply with Best Practice suggestions from the Information Commissioner’s Office (ICO).
3.4 This policy covers all football supporters, Premises attendees, NUFC affiliates, Premises event participants, sporting players, entertainers, Premises event organisers (and their employees and contractors), Premises licensees, NUFC employees, directors, officers, consultants, contractors, freelancers, volunteers, interns, casual workers, zero hours workers and agency workers, and visiting members of the public.
3.5 This policy is non-contractual and does not form part of the terms and conditions of any employment or other contract. We may amend this policy at any time without consultation. The policy will be regularly reviewed to ensure that it meets legal requirements, relevant guidance published by the ICO and industry standards.
3.6 A breach of this policy may, in appropriate circumstances and depending upon the person(s) involved, be treated as a disciplinary matter or referred to an appropriate 3rd party for further action. For NUFC employees, directors, officers, consultants, contractors, freelancers, volunteers, interns, casual workers, zero hours workers and agency workers – following investigation, a breach of this policy may be regarded as misconduct leading to disciplinary action, up to and including dismissal.
- Personnel Responsible
4.1 The NUFC directors and operational management team have overall responsibility for ensuring compliance with relevant legislation and the effective operation of this policy. Day-to-day management responsibility for deciding what information is recorded, what images are taken, how they will be used and to whom they may be disclosed has been delegated to the Operations Department. Day-to-day operational responsibility for CCTV cameras and the storage of data recorded, Competition Images and Event Images is the responsibility of the Operations Department.
4.2 Responsibility for keeping this policy up to date has been delegated to the Head of Operations and the Head of Safety and Security.
PART 1: CCTV
- Reasons for the use of CCTV
1.1 We currently use CCTV around the Premises. Such use is necessary to protect vital interests of individuals and is necessary for legitimate business purposes, including:
(a) to prevent crime and protect buildings and assets from damage, disruption, vandalism, terrorism and other crime;
(b) for the personal safety of all staff, visitors and other members of the public and to act as a deterrent against crime;
(c) to support law enforcement bodies in the prevention, detection and prosecution of crime and/or terrorism;
(d) to assist in day-to-day management, including ensuring the health and safety of staff and others;
(e) to assist in the effective resolution of disputes which arise in the course of disciplinary or grievance proceedings;
(f) to assist in the defence of any civil litigation, including employment tribunal proceedings;
(g) for insurance purposes and investigating insurance claims;
(h) to assist in the investigation of customer complaints.
This list is not exhaustive and other purposes may be or become relevant.
2.1 CCTV monitors the exterior and interior of the Premises and the perimeter, main entrances and secondary exits, corridors, areas inside the bowl of the stadium, function suites and bars 24 hours a day and this data is continuously recorded.
2.2 Camera locations are chosen to minimise viewing of spaces not relevant to the legitimate purpose of the monitoring. As far as practically possible, CCTV cameras will not focus on private homes, gardens or other areas of private property.
2.3 Surveillance systems, other than body worn camera systems in specific circumstances, will not be used to record sound.
2.4 Images are monitored by authorised personnel 24 hours a day, every day of the year.
2.5 Staff using surveillance systems will be given appropriate training to ensure they understand and observe the legal requirements related to the processing of Data and Personal Data.
- How we will operate any CCTV
3.1 Where CCTV cameras are placed in the Premises, we will ensure that signs are displayed at the entrance of the surveillance zones to alert individuals that their image may be recorded prior to any recording taking place. Such signs will contain details of the organisation operating the system, the purpose for using the surveillance system and who to contact for further information, where these things are not obvious to those being monitored.
3.2 Live feeds from CCTV cameras are monitored where this is reasonably necessary, for example to protect health and safety.
3.3 We will ensure that live feeds from cameras and recorded images are only viewed by approved members of staff whose role requires them to have access to such data. This may include event control personnel and HR staff involved with NUFC internal disciplinary or grievance matters. Recorded images will only be viewed in designated, secure offices.
- Use of data gathered by CCTV
4.1 In order to ensure that the rights of individuals recorded by the CCTV system are protected, we will ensure that data gathered from CCTV cameras is stored in a way that maintains its integrity and security. This may include encrypting the data, where it is possible to do so.
4.2 Given the large amount of data generated by surveillance systems, we may store video footage using a cloud computing system. In such a case, we will take all reasonable steps to ensure that any cloud service provider maintains the security of our information, in accordance with Data Protection Law.
4.3 We may engage data processors to process data on our behalf. We will ensure reasonable contractual safeguards in accordance with relevant Data Protection Law are in place to protect the security and integrity of the data.
- Requests for disclosure
5.1 We may share data with NUFC group companies and other associated companies or organisations (for example law enforcement agencies, the FA and the Premier League, or another Club) where we consider that this is reasonably necessary for any of the legitimate purposes set out above in Paragraph 1.1 above.
5.2 No images from our CCTV cameras will be disclosed to any other third party, without express permission being given by Head of Safety and Security. Data will not normally be released unless satisfactory evidence that it is required for legal proceedings or under a court order has been produced.
5.3 In other appropriate circumstances, we may allow law enforcement agencies to view or remove CCTV footage where this is required in the detection or prosecution of crime.
5.4 We will maintain a record of all disclosures of CCTV footage.
5.5 No images from CCTV will ever be posted online or disclosed to the media.
- Retention and erasure of data gathered by CCTV
6.1 Data recorded by the CCTV system will be stored digitally. Data from CCTV cameras will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information. Exactly how long images will be retained for will vary according to the purpose for which they are being recorded, but in most cases the data will be automatically erased before 30 days has elapsed. For example, where images are being recorded for crime prevention purposes, data will be kept long enough only for incidents to come to light. In all other cases, recorded images will be kept for no longer than 30 days.
6.2 At the end of their useful life, all images stored in whatever format will be erased permanently and securely. Any physical matter such as tapes or discs will be disposed of as confidential waste. Any still photographs and hard copy prints will be disposed of as confidential waste.
- Use of additional surveillance systems
7.1 Prior to introducing any new surveillance system, including placing a new CCTV camera in any workplace location, we will carefully consider if they are appropriate by carrying out a privacy impact assessment (PIA).
7.2 A PIA is intended to assist us in deciding whether new surveillance cameras are necessary and proportionate in the circumstances and whether they should be used at all or whether any limitations should be placed on their use.
7.3 Any PIA will consider the nature of the problem that we are seeking to address at that time and whether the surveillance camera is likely to be an effective solution, or whether a better solution exists. In particular, we will consider the effect a surveillance camera will have on individuals and therefore whether its use is a proportionate response to the problem identified.
7.4 No surveillance cameras are currently located in areas where there is an expectation of privacy (for example, in changing rooms). It is intended that this shall remain the case, unless, in very exceptional circumstances, it is judged by us to be necessary to deal with very serious concerns.
- Covert Monitoring
8.1 We will never engage in covert monitoring or surveillance (that is, where individuals are unaware that the monitoring or surveillance is taking place) unless, in highly exceptional circumstances, there are reasonable grounds to suspect that criminal activity or extremely serious malpractice is taking place and, after suitable consideration, we reasonably believe there is no less intrusive way to tackle the issue.
8.2 In the unlikely event that covert monitoring is considered to be justified, it will only be carried out with the express authorisation of the Club Director and/or the Head of Safety and Security. The decision to carry out covert monitoring follows an authorisation process and will be fully documented and will set out how the decision to use covert means was reached and by whom. The risk of intrusion on innocent workers will always be a primary consideration in reaching any such decision.
8.3 Only limited numbers of people will be involved in any covert monitoring.
8.4 Covert monitoring will only be carried out for a limited and reasonable period of time consistent with the objectives of making the recording and will only relate to the specific suspected illegal or unauthorised activity.
- Ongoing review of CCTV use
9.1 We will ensure that the ongoing use of existing CCTV cameras in the Premises is reviewed periodically to ensure that their use remains necessary and appropriate, and that any surveillance system is continuing to address the needs that justified its introduction.
PART 2: EVENT IMAGES
- Event Images
1.1 Save as where instructed as a member of staff, for the purposes of your role or responsibilities with the Club; as otherwise authorised by NUFC or permitted elsewhere in this policy, persons at, in or about the Premises shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material, any players or other persons at the Premises, nor bring into the Premises or use within the Premises (or provide to, facilitate or otherwise assist another person to use within the Premises) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and / or will be required to deliver any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and / or NUFC.
1.2 Mobile telephones and other mobile devices capable of capturing Material are permitted within the Premises, provided that:
(a) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purpose); and
(b) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites; or
(c) Data Users or other employees have been instructed to capture Material on the Premises for the purposes of their role.
1.3 In respect of Material captured by supporters and fans attending the Premises (for instance, in accordance with 1.2 above), the copyright, database rights and all other rights, title and interest in and to all Material produced by them at the Premises in relation to events, any players or other persons present at the Premises (whether produced in breach of this policy or otherwise) is hereby assigned to NUFC and/or the Premier League, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988.
- Data protection and privacy (event images and competition images)
2.1 All Persons entering the Premises for any sporting, social, charitable, community and/or entertainment events understand and acknowledge that such events are public, and that their appearance and actions inside and in the perimeter of the Premises where the event occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at the Premises.
2.2 All such Persons acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used as follows:
(a) in all media channels (including social media)
(b) for historic and / or archiving purposes;
(c) For promotional purposes.
2.3 Where Competition Images or Event Images constitute personal data, for example where an individual is identifiable in an image, we process that image in line with our obligations as a Data Controller under Data Protection Law.
2.5 Where an image constitutes personal data, we may need to seek the data subject(s)’ consent and provide them with information about our intended use of that data, before we use it, depending on how we intend to use that image.
2.7 In many cases, images that are crowd shots only will not constitute personal data, as individuals will not be identifiable to the Club from those images.
2.8 The processing of personal data contained within Event Images is a legitimate business interest of the Club; to promote, publicise and celebrate Club activities and participation in competitions; to establish and maintain the Club’s role as part of the regional community and encourage its relationship with fans / supporters / residents and the community fabric; and to create revenue to contribute towards the funding and commercial success of the Club.
2.9 Event Images that constitute personal data are kept in a file that is deleted after 7 years.
2.10 Where a Competition Image constitutes personal data, we process this on the basis of our legitimate interests: the Club promotes its engagement with fans / others and the competitions and prizes that are available for all participants’ further legitimate interests; and on the basis of the competition winner’s legitimate interests where they may like to publicise their success.
2.11 Competition Images are used for no other purposes, and are deleted 12 months after the relevant competition closes.
2.12 Where press, media or other third parties use Event Images, or their own images of events held at the Premises, they will be the Data Controller for this processing of any personal data in such images.
- Subject access requests
1.2 In order for us to locate relevant footage, any requests for copies of recorded CCTV images must include the date and approximate time of the recording, the location where the footage was captured and, if necessary, information identifying the individual.
1.3 We reserve the right to obscure images of third parties if, and when, disclosing CCTV data as part of a subject access request, where we consider it necessary to do so.
- Requests to prevent processing
Newcastle United refund credits can be redeemed against match day tickets or match day hospitality tickets at any Newcastle United home fixture within two years of the date of the credit.
To redeem the refund credit, please contact the Box Office on 0344 372 1892 or email firstname.lastname@example.org (or alternatively, for match day hospitality, the Hospitality Team on 0191 201 8444 and on www.nufc.co.uk).
Refund credits are not valid for any Newcastle United away fixtures. All bookings made are subject to our standard Ticketing (which can be viewed here) and/or Hospitality (which can be viewed here) terms and conditions.
1.1 Newcastle United Football Company Limited is a company incorporated in England and Wales with the address of St James Park, Barrack Road, Newcastle upon Tyne, NE1 4ST.
1.2 Refund credits may only be redeemed toward Newcastle United football home game match day tickets and/or hospitality when booked directly with Newcastle United (and not through or via any affiliate, partner or 3rd party).
1.3 Your supporter number will be required to redeem when booking.
1.4 Any bookings made will be deducted from the redeemer’s refund credit balance. Any unused refund credit balance will be held on account and can be used against a further booking. If the chosen booking exceeds the redeemer’s credit balance, the remaining amount must be paid with another payment method (for instance a major credit or debit card) at the time of booking.
1.5 Newcastle United refund credits are not redeemable for merchandise within the Club Shop or on www.nufc.co.uk.
2.1 Refund credits, including any unused credit balances, shall expire 24 months from the date of issue. The credit expiration date will be stated on the confirmation email and the credit cannot be used or redeemed after that date.
2.2 Refund credits may not be redeemed to make a booking through any affiliate partner site. Refund credits cannot be used to purchase an NUFC gift voucher. Refund credit balances cannot be resold, transferred for value or redeemed for cash.
2.3 Refund credits cannot be refunded or exchanged for other denominated vouchers.
2.4 Refund credits cannot be sold to any third parties without Newcastle United’s consent. If we do give our consent, then such consent shall be subject to any conditions which we impose. In any event you may not sell the credit balance through the internet (or otherwise) without Newcastle United’s express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of a credit balance by you to a third party.
3. Risk of Loss
3.1 Save in the event of our negligence, we are not responsible if any refund credit is lost, stolen, destroyed or used without your permission.
4. Cancellation of a booking made using a Refund Credit
4.1 If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied (for instance by our hospitality partner or other service provider).
4.2 Further details of our cancellation policy are set out in our Ticket terms & conditions and/or our Hospitality terms & conditions, which you can view by following the links provided above.
4.3 Where a cancellation fee is applied, this will be deducted from the total amount you paid at the time of booking and any remaining balance will be returned back onto your credit balance to be used again.
4.4 Where no cancellation fee is applied, the full value of your booking will be refunded back onto your credit balance.
5. Refund of Gift Voucher
5.1 You have two weeks (14 Days) from the date of opting to accept a refund credit to request a cancellation of the credit and request a full refund for the amount of the refund.
6.1 Newcastle United Football Company Limited reserves the right to amend these terms and conditions and / or discontinue the refund credit scheme. This does not affect your statutory rights.
6.2 These terms and conditions are subject to the exclusive jurisdiction of England & Wales.
TOURS TERMS AND CONDITIONS
- BASIS OF AGREEMENT
These Terms and conditions govern the agreement to be entered between:-
(1) NEWCASTLE UNITED FOOTBALL COMPANY LIMITED of St James' Park, Newcastle upon Tyne NE1 4ST (“NUFC” or “the Club”);
or “the Club”);
(2) The company, firm, organisation or person(s) (the “Client”) stated in (i) the tour order ("Booking ") or (ii) the email or other communication from the Club to the Client confirming our acceptance of the Booking (“Booking Confirmation”).
1.1 Please read these terms carefully before you submit the Booking to us. These terms tell you who we are, how we will provide the service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact the NUFC Tours Team to discuss.
1.2 You can contact us by telephoning our customer service team at 0191 201 8704 or by writing to us at email@example.com.
1.3 If NUFC needs to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in the Booking.
1.4 When we use the words “writing” or “written” in these terms, this includes emails.
1.5 The Client in these conditions shall be taken to mean the person, persons, or body incorporate making the Booking for guided visit/guided activities/guided talks for any organisation or school (private or public) and any part thereof.
1.6 Guided visit/guided activities/guided talks shall be conducted by an NUFC staff member or a volunteer.
- STADIUM TOUR ARRANGEMENTS
2.1 The Client shall be entitled to attend the guided tour (“Tour”) referred to on the Booking Confirmation at St James’ Park, Newcastle upon Tyne NE1 4ST (“Stadium”) upon issuance of the Booking Confirmation, at which point a contract will come into existence between the Client and the Club (“Contract”) subject always to payment of the contract price specified in the Booking Confirmation in accordance with clause 6 ("Contract Price") and the conditions set out in clause 3.
2.2 If the Club is unable to accept or accommodate the Client’s Booking, the Club will inform the Client of this. This might be because the Tour is unavailable as requested, or because of revised Covid-19 related government and/or local government and/or football governing body laws, regulations, restrictions or guidance, or because the Club has identified an error in the price or description of the service, or because the Club cannot meet a delivery deadline or requested specification the Client has specified.
2.3 The Club will assign an order number to the Booking and state this on the Booking Confirmation. It will help the Club if you can tell us the order number whenever you contact us about the Client’s order.
2.4 The maximum capacity of each Tour at the Stadium will be stated and agreed on the Booking Confirmation. Failure of the Client to keep to the limit, depending on the number of additional participants, will result in one or a combination of:
- The Tour not going ahead;
- The additional participants being excluded from taking part in the Tour;
- Agreement between the parties that the Tour experience will be compromised in terms of the enjoyment/learning outcomes that will be derived by the participants; and
- An additional charge will be levied for each additional participant.
2.5 Within each Booking, we require the following minimum ratio of adults to children:
Children aged 0-4, 1 adult: 2 children
Children aged 5-7, 1 adult: 8 children
Children aged 8 -11, 1 adult: 8 children
Children aged 12 and over, 1 adult: 8 children
Any person aged 14 or under must be accompanied by an adult, and any accompanying adults should not have additional babies/toddlers/buggies with them.
2.6 The Club can provide basic first aid in the event of a minor accident. However, if any Client or guest participating in a Tour has specific illnesses (including, for example, but not limited to epilepsy, diabetes, allergies, heart or lung conditions, etc.), the Client must make this known to the Club and have in their party an adult who has knowledge, experience and/or ability to assist these guests in the event of an incident.
2.7 All Tour participants should wear appropriate clothing and footwear and only move as directed by Club staff and always in an orderly manner in the Stadium to avoid slips and trips.
2.8 No eating or drinking is allowed during the Tour, but you are welcome to take a snack break in the Stadium level two reception area.
2.9 The Client will be held responsible and accept full responsibility for any damage done to the Stadium or any part thereof, furniture, utensils or other property of the Club during the period of or otherwise arising out of the visit to any part thereof.
2.10 Any liability or expenditure incurred by the Club on behalf of or at the request of the Client shall be settled by the Client and the Club will not accept any responsibility. The Club may issue an additional invoice after the Tour for any further charges due which were not included in the invoice issued pursuant to the Booking Confirmation. Such charges may include those payable for any final alterations to the Tour, or for guests attending the Tour in excess of the number specified by the Client in the Booking. We reserve the right to refuse additional requests that result in a significant change to the delivery and content of the Tour.
2.11 The Client must confirm any changes to the final guest numbers as set out in the Booking Confirmation at least three business days before the Tour. Charges for the Tour will be calculated (or recalculated, as the case may be) on the final number provided or the number actually attending, whichever is the greater. Where the final numbers of attendees are less than the number of guests specified in the Booking Confirmation, the Client shall pay the charges based on the number of guests specified in the Booking Confirmation.
- BOOKING CONDITIONS
3.1 Each Booking shall remain provisional until the Club issues a Booking Confirmation and (if applicable) until any required payment and/or deposit is received from the Client in accordance with Clause 6.
3.2 The Club shall not accept responsibility for any consequences, errors or delay that may be caused by any Booking which is completed incorrectly by the Client.
3.3 For the avoidance of doubt, any terms and conditions of purchase submitted by the Client shall not be binding on the Club, even if supplied to the Club after the date on which the Client views a copy of the Contract, and the Contract shall constitute the entire agreement between the Club and the Client, superseding and extinguishing all previous agreements, understandings and arrangements between them, whether written or oral, relating to the Tour (as detailed in the Booking Confirmation).
3.4 The Contract shall not confer any right of exclusive entry or exclusive possession upon the Client at any time. The Club shall select and provide details of the Tour. The Club reserves the right to vary at its sole discretion any routes, timings, facilities or services or any part of the designated Tour area(s) which form part of the Tour (including without limitation in the event of any covid-19 related issues / laws / guidance / regulations / restrictions, construction, development, maintenance or other works, force majeure or unforeseen circumstances affecting such Tour route(s) or area(s) and/or the Stadium) in which case the Club will use its reasonable endeavours to ensure that the alternative arrangements, facilities or services provided are of a comparable standard and quality to those originally forming part of the Tour.
3.5 The Club cannot guarantee that any Tour will take place as scheduled. Any Tour may be cancelled, postponed, abandoned after commencement or rearranged and the dates and/or times of all Tours may be subject to change for any reason including factors outside the Club’s control such as, without limitation, pandemic, Covid-19 related guidance / laws / regulations / restrictions (whether at local government level or national level or football authorities level), adverse weather conditions, television broadcasting or cup competition requirements. If the Tour is cancelled, postponed, rescheduled, abandoned or otherwise rearranged then the Club’s decision upon such matters shall be final and conclusive, and in such circumstances the Client shall not be entitled to any compensation as a consequence, but if the tour is cancelled then any charge for Tours already paid by the Client will be refunded. In each of the circumstances set out in this clause 3.5, the Club shall not be deemed to be in breach of this contract and the position set out herein shall be the Client’s sole remedy. The Club shall not be liable for any consequential losses arising from an abandonment, postponement, cancellation or other rescheduling of any Tour, including but not restricted to travel and accommodation costs incurred by the Client.
3.6 The Club reserves the right to terminate any Booking in the event of the Client (or any of the Client’s guests) committing a breach or failure to observe or perform any of the terms or conditions of the Contract.
3.8 Except where the Club has provided a Booking Confirmation, the Club reserves the right at its sole discretion to reject any Booking.
3.9 The Contract shall only entitle the Client to make use of the Tour referred to in the Booking Confirmation.
- CLIENT RIGHT TO MAKE CHANGES
4.1 If the Client wishes to make a change to the Booking Confirmation it must contact the Club. The Club will let the Client know if the change is possible. If the change is possible, the Club shall inform the Client of any changes to the price of the Tour, or anything else which will be necessary as a result of the requested change. The Club will ask the Client if it wishes to go ahead with the change in such circumstances.
4.2 The Club can accept no changes to a Booking Confirmation requested 72 hours or less from the day of the Tour.
- CLUB RIGHT TO MAKE CHANGES
The Club may change the Tour arrangements:
- to adapt to any Covid-19 related laws, regulations, guidance (whether local or statutory or from football authorities), restrictions or otherwise (regardless of whether such arise at the local government or national government level, or from football authorities);
- to reflect changes in relevant laws and regulatory requirements; and
- to implement operational or technical adjustments and improvements.
6.1 Whether by way of cash funds or by the application of any existing credits on the Client’s account with the Club, at the date and time of the Booking Confirmation the Club shall charge and the Client shall pay the price set out in the Booking Confirmation. The Club also reserves the right to charge the Client a deposit in respect of the Tour (such amount of such deposit required shall be as set out in the Booking Confirmation). Where the Club provides a Booking Confirmation and a deposit is duly received from the Client, the deposit will be credited against the total price. The price is to be paid no later than the end of the date of the Booking Confirmation (or the next banking day if the Booking Confirmation is not issues on a banking day) and the time for such payment shall be of the essence. In the event of default of payment by the Client the Club may cancel the Booking Confirmation and the Client (and their guests) may not attend the Tour. If the Booking Confirmation is cancelled in such circumstances, the Club is entitled to retain any deposit paid to cover the Club’s administration costs arising from such cancellation and the Client will be liable to the Club for any unpaid amounts and for any loss suffered by the Club as a result of the Client’s default.
6.2 All prices for Tours quoted by the Club (whether orally, in writing, or upon the Club’s websites) are inclusive of VAT and any other sales tax or similar imposition, which will be added to the Booking Confirmation at the then prevailing rate.
6.3 The Client will be invoiced by the Club according to the details shown in the Booking Confirmation, whether or not the numbers of persons attending the Tour are lower than those detailed on the Booking. The Booking Confirmation is determinative of the due date for payments under any payment terms, and in any discrepancy between the Booking Confirmation and an issued invoice the Booking Confirmation shall take precedence.
6.4 Any additional goods or services provided by the Club in addition to those included in the Booking Confirmation ("Additional Goods and Services") will be invoiced by the Club separately and payable by the Client in full within 3 days of the date of issue of the invoice.
7.1 Where the Client is a consumer purchasing a Tour online or remotely by distance, the Client may exercise its applicable rights under the Consumer Contracts Regulations 2013 as applicable to online purchases.
7.2 Subject to clause 7.1, on the issuance of the Booking Confirmation there shall be no right of cancellation by the Client and the Club shall be entitled to retain any deposit paid by the Client and any other sums paid (including the Contract Price) by the Client in respect of the Booking; and to the extent the whole of or any part of the Contract Price has not been paid, such amount shall remain due and payable by the Client.
7.3 Where a Client requests a cancellation more than 72 hours prior to the day of the Tour, the Club at its sole discretion may use reasonable endeavours to re-book the Tour with other customers (but, even if the Club is successful in re-booking the Tour, the Club always reserves the right to retain any deposit paid by the Client as a cancellation fee). If in such circumstances the Club is successful in re-booking the Tour (or part thereof), the Club shall inform the Client and will process a refund to the Client for the proportion of the Booking Confirmation fee (less deposit) which the Club has managed to recover by such re-booking of the Tour.
- CLIENT OBLIGATIONS
8.1 The Client shall, and shall ensure that the Client's servants, agents, employees, visitors, attendees or other invitees shall:
- Cooperate with the Club in respect of any matters related to compliance with Covid-19 related measures, including (but not limited to) any social distancing measures, staggered entry times, and the provision of valid and up to date ‘track and trace’ information and compliance with verification processes. The Club reserves the right to refuse entry to any Client, guest or group not complying with any such measures.
- be appropriately dressed to participate in the Tour.
- refrain from damaging, altering or removing any of the fittings, furnishings or equipment at the Stadium and/or Club’s premises, and in the event of any such damage, alteration or removal the Client will pay to the Club (on demand) the cost of reinstating, repairing or replacing any such damage, alteration or removal;
- comply with:
- such statutes and regulations governing the use of the Stadium or such other Club premises at which Tour is conducted, whether made by local government, football authorities, national government or a licensing authority or otherwise including but not limited to the Football Spectators Act 1989, the Sporting Events (Control of Alcohol) Act 1985 and the Football Offences Act 1991 (all as may be amended from time to time);
- such reasonable regulations as the Club may from time to time make governing the use of the Club’s premises provided that such regulations are available for inspection by the Client;
- any and all instructions of any steward or Club officer or employee and/or any police officer; and
- the rules, regulations and bye-laws of FIFA, UEFA, The Football Association, The Premier League, The Football League and the Club in respect of any ground or premises regulations.
- not bring onto the Club’s premises or use within the Club’s premises any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Stadium; except that mobile phones shall be permitted within the Club’s premises provided that they are used for personal and private use only;
- refrain from swearing, spitting, adopting unruly, inappropriate, offensive or illegal behaviour, committing acts of racial abuse or other discriminatory behaviour as to race, ethnicity, sex, sexual orientation, age religion or disability, or committing any offence under the Acts set out in 8.1(d)(i) above;
- not smoke anywhere in the Stadium;
- undertake that alcohol will only be consumed in a responsible and safe manner and ensure that no attendee under the age of 18 will consume alcohol on the Club's premises;
- use the Club’s premises, and any other premises at which the services subject of this Contract are provided, at all times in a proper and lawful manner and not cause nuisance, annoyance or inconvenience to any person;
- not use the Contract for a Tour or any Booking spaces on a Tour as a prize or similar or for any public promotional purposes or otherwise re-sell use of the same;
- not do anything which is derogatory to and/or brings the Club into disrepute; and
- not make any alterations or additions to the Stadium area whatsoever (including in relation to any branding that would be visible from the Stadium bowl).
8.2 The Client shall be responsible for the behaviour of its Guests and the Client shall indemnify the Club, and the owners of any other premises at which the Tour take place, against any loss or damage suffered by such owners or by the Club, its employees, servants or agents and caused by the Client or any Guests.
8.3 Any person who behaves in contravention of the terms of this clause 9 or acts in a manner which the Club considers (acting reasonably) is likely to bring the Club’s good name into disrepute or is otherwise for any reason barred or banned from entering the Club’s premises, may at the Club’s sole discretion be ejected from such premises and refused admission subsequently to any part of the premises by means of any ticket admission or Package.
- FORCE MAJEURE
9.1 For the avoidance of doubt, the Club and the Client hereby agree that changes to the law / regulations / guidance in respect of Covid-19 (whether implemented by football authorities, local government or national government) shall constitute a Force Majeure Event for the purposes of the Contract. In the event of the Club being prevented or delayed at any time from performing any of its obligations under this Contract by reason of any act, event, accident or other happening beyond the control of the Club or which cannot be overcome by means normally employed in performance and at comparable expense, including, without prejudice to the generality of the foregoing, strikes, lockouts, epidemic, pandemic, industrial disputes, riots, wars, civil disturbance, fire, explosions, storms, power failure, governmental or local authority or football authority regulations and requirements, loss of liquor licence and difficulties relating to venues other than the Club’s own property ("Force Majeure Event"), any such failure or delay in performance shall not be deemed to constitute a breach of the obligations of the Club but performance of such obligations shall be suspended during the continued existence a Force Majeure Event and all rights of the Club at the time for performance shall be extended for a period equal to the aggregate of:
- the period or periods of continued existence of the Force Majeure Event, and
- such further period (if any) as the Club in its sole discretion reasonably considers is required, due to repairs, maintenance, rebuilding, delays in transportation, shortage of manpower or materials or other cause directly occasioned by, or attributable to the Force Majeure Event.
9.2 In the event that a Force Majeure Event prevents the Club permanently from performing its obligations under this Contract, the Club shall be entitled to terminate this Contract by notice in writing to the Client without prejudice to the rights and obligations of the parties accruing up to and including the date of termination.
10.1 Nothing in this clause 10 shall operate to exclude or limit the liability of either party for (i) death or personal injury resulting from its negligence, (ii) for fraud or fraudulent misrepresentation or (iii) for any other matter which cannot be excluded or limited by law.
10.2 Where the Client enters into the Contract as a business, the Club will not under any circumstances whatsoever be liable for any indirect or consequential loss, or loss of profit, whether direct or indirect, suffered by the Client.
10.3 Where the Client is a consumer, the Club will not be liable for any losses which the Client suffers as a result of the Club’s breach of this Contract except for losses which are reasonably foreseeable at the time the Contract is entered into, or the Club's negligence.
10.4 The total liability of the Club for any losses of the Client arising out of or in connection with this Contract shall be limited to an amount equal to the total price of the Booking as specified in the Booking Confirmation.
10.5 The Club will take reasonable precautions for the security of the area where the Tour is provided but the Club will not be liable for the loss of or damage to the property of the Client and/or their guests, whether from or in or at and/or near the Stadium or the Club’s premises.
11.1 The Tour tickets and passes are made available to the Client and any guests on a non-transferable basis and shall not be transferred or re-sold under any circumstances (except as expressly provided elsewhere in the Contract).
11.2 The Client shall not assign this Contract or its rights and/or obligations under it or grant any rights whatsoever by way of sub-contract, licence, or otherwise to any other person in respect of the Tour.
11.3 The Club may assign and/or sub-contract any of its rights and/or obligations under this Contract with the Client.
11.4 Any person who is not a party to this Contract shall not be entitled to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
11.5 The Club may, from time to time, create images, audio content, visual content and/or audio-visual video footage which may include those in attendance at upon the Tour or in the hospitality areas and/or the Stadium. The Club’s CCTV and Imaging Policy and its Privacy Notice are available via the Club’s website. By agreeing to these terms of the Contract, the Client agrees (including for and on behalf of Guests) that the Club owns all rights in such images and footage and shall be entitled to use the same for the purpose of (i) promoting the Club and its commercial partners; and (ii) any other Club commercial activity.
- GOVERNING LAW AND JURISDICTION
This Contract is subject to English Law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
TOURS GIFT VOUCHER TERMS
The Newcastle United Tours Gift Voucher can be used to purchase tour tickets or packages at St. James’ Park, Newcastle upon Tyne within the Gift Voucher validity period. Gift Voucher’s should be redeemed via the Tours Team on 0191 201 8704, firstname.lastname@example.org and/or online at book.nufc.co.uk. All bookings made are subject to our Terms and Conditions which can be found here.
1.1 Newcastle United Football Company Limited is a company incorporated in England and Wales with the address of St James Park, Barrack Road, Newcastle upon Tyne, NE1 4ST (“the Stadium”).
1.2 The minimum gift/purchase sum required to activate a Newcastle United Tours Gift Voucher is GBP £11.
1.3 Tours Gift Vouchers may only be redeemed toward Tours of the Stadium which are booked directly with the Newcastle United Tours Team (and not through or via any affiliate, partner or 3rd party). Bookings must be made through our Tours Team, who are available on telephone number 0191 201 8704 or email@example.com.
1.4 The pin number on the Tours Gift Voucher will be required to redeem when booking Tours tickets via the Tours Team.
1.5 Any bookings made will be deducted from the redeemer’s Gift Voucher balance. Any unused Gift Voucher balance will be held on account and can be used against a further booking. If the chosen booking exceeds the redeemer’s Tour Gift Voucher balance, the remaining amount must be paid with another payment method (major credit or debit card) at the time of booking.
1.6 Newcastle United Tours Gift Vouchers are not redeemable for Box Office tickets, hospitality, or merchandise within the Club Shop or on www.nufc.co.uk.
2.1 Gift Vouchers, including any unused Gift Voucher balances, shall expire 12 months from the date of issue. The Gift Voucher expiration date will be stated on the voucher and the voucher cannot be used or redeemed after that date.
2.2 Gift Vouchers may not be redeemed to make a booking through any affiliate partner site. Gift Vouchers cannot be used to purchase another gift voucher. Gift Vouchers cannot be resold, transferred for value or redeemed for cash.
2.3 Gift Vouchers cannot be refunded or exchanged for other denominated vouchers.
2.4 Newcastle United Football Company Limited, with or without notice, shall cancel the Gift Voucher and void the Gift Voucher balance if the purchase payment to the value of the Gift Voucher is not duly received from the purchaser's bank or card company. Further action may be taken where the fraudulent use of a credit card is suspected.
2.5 Vouchers cannot be sold to any third parties without Newcastle United’s consent. If we do give our consent, then such consent shall be subject to any conditions which we impose. In any event you may not sell the Gift Vouchers through the internet without Newcastle United’s express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Gift Vouchers by you to a third party.
- Risk of Loss
3.1 The risk of loss and the title to the Gift Voucher pass to the purchaser upon our electronic or physical transmission of the Gift Voucher to the purchaser or chosen recipient. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission.
3.2 Gift Vouchers cannot be replaced if lost, stolen or destroyed.
- Cancellation of a booking made using a Gift Voucher
4.1 If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied by Newcastle United (or other service provider). Please also refer to our Tours Terms and Conditions.
4.2 Further details of cancellation policy are set out in our Tours Terms and conditions, which you can view by following the links provided.
4.3 Where a cancellation fee is applied by a 3rd party service provider, this will be deducted from the total amount you paid at the time of booking and any remaining balance will be returned back onto your Gift Voucher balance (and or your credit/ debit card if applicable) to be used again.
4.4 Where no cancellation fee is applied, the full value of your booking will be refunded back onto your Gift Voucher balance.
- Refund of Gift Voucher
5.1 Where the Gift Voucher has been purchased remotely (for example, by telephone), the purchaser has two weeks (14 Days) from the date of purchase to request a cancellation and full refund for the Gift Voucher.
5.3 The Gift Voucher recipient cannot request a cash refund for the Gift Voucher at any time.
6.1 Newcastle United Football Company Ltd reserves the right to amend these terms and conditions and / or discontinue the voucher at any time. This does not affect your statutory rights.
6.2 The terms and conditions are subject to the exclusive jurisdiction of England & Wales.