icon_corner icon_start_stop enlarge2 icon_start_stop icon_start_stop icon_post icon_miss icon_save icon_card_red enlarge2 icon_save icon_start_stop icon_card_yellow attack icon chevron-down icon chevron-left icon chevron-right icon chevron-up icon cross icon defence icon icon_disallowed_goal email icon facebook icon google icon instagram icon linkedin icon messenger icon pinterest icon play icon plus-thin icon plus icon search icon soundcloud icon sub-in icon sub-out icon icon_sub tweet icon twitter icon icon_user__out icon_user_out vimeo icon whatsapp icon icon_start_stop youtube icon
Close

Return of Fans

SUPPORTER CODE OF CONDUCT

Contents

WEBSITE, COPYRIGHT and TRADEMARKS

DIGITAL MEMBERSHIP & SUPPORTER ID TERMS & CONDITIONS OF USE

TICKETS

ONLINE BOX OFFICE TERMS & CONDITIONS OF USE

SEASON TICKET 2021-22 TERMS & CONDITIONS OF USE

HOME MATCH TICKET TERMS & CONDITIONS OF USE

AWAY MATCH TICKET TERMS & CONDITIONS OF USE

CLUB MEMBERSHIP

MEMBERSHIP TERMS & CONDITIONS

HOSPITALITY SINGLE MATCH TERMS & CONDITIONS

CCTV AND IMAGING NOTICE AND POLICY

CREDIT TERMS

TOURS TERMS & CONDITIONS

TOURS GIFT VOUCHER TERMS

WEBSITE, COPYRIGHT and TRADEMARKS

  1. Intellectual Property, Copyrights and Trademarks

1.1         In these terms, “Club”/”NUFC”/”the Company” means Newcastle United Football Company Limited.

1.2         The website and its design, text, graphics, illustrations, images and other feed (audio and video), the selection and arrangement thereof and software are copyright © of the Club or their licensors. The trade marks depicted on this website are the property of the Club or their licensors and they retain all rights in such trademarks.

1.3         Sports audio and video recordings are used under licence and with the permission of the relevant proprietor.

1.4         The sports archive photographs are supplied and used under licence from Getty Images, the Club and others.

1.5         All rights are reserved to the Club and reproduction of part or all of the contents of the Club’s website is prohibited other than in accordance with the Website Terms of Use and Privacy Policy, and with the following permissions:

(a)         Permission is granted to download the materials contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use;

(b)         Permission is granted for you to copy extracts of texts from news articles that appear on this website (excluding without limitation photographs, illustrations, logos, match reports, match statistics, and audio and video materials) for non-commercial supply, in text format only, to individual third parties for their personal, non-commercial use, but solely on the conditions set out further in this Clause 1.5;

(c)          For the purposes of Clauses 1.5(a) and 1.5(b) above, you must acknowledge the NUFC website as the source of the extract and include a prominent reference to the NUFC website's URL. If the relevant extract is published by you via the internet, such acknowledgment must include a hyperlink to the NUFC website with the copy of the extracted material; and

(d)         You must inform any third party publisher and/or website and/or hosting platform that the conditions set out herein shall apply to him/her/it and that he/she/it must comply with them; and

(e)         You agree to reproduce the extracted material in complete and unmodified form and, if the relevant content or extract is published by you via the internet, you agree that you will not frame the extract within your own website or as your own work or content.

1.6         For the purpose of these terms, non-commercial supply or use shall mean that neither you nor any third party may charge for viewing any materials that have been downloaded or copied from the NUFC website, and that neither you nor any third party can use any materials from the NUFC website to attract others to buy goods or services.

1.8         Any other use of materials on the NUFC website, including storage and recording (other than on a purely transitory basis to permit you to view them), reproduction, modification, distribution, re-transmission, diversion or republication, without the prior written permission of the Club, is strictly prohibited.

  1. Data Protection

2.1         Any information that is collected from you, or from other sources about you, by the Club will be collected, stored, processed and deleted in accordance with the terms of our privacy policy which can be found here.

  1. Liability

3.1         When using the Club’s website, you agree to the terms and conditions of use. If you do not accept any of them, you should exit the website. The Club reserves the right to change the terms of use from time to time and your use of the website following such change shall be deemed to be your acceptance of such change. The Club further reserves the right, at any time, to charge you for accessing certain materials on this website and/or to make access to certain materials on this website conditional on you agreeing to additional terms and conditions. If you make any purchases through the official Club Shop you will, in addition, be subject to the then current conditions of sale that apply to all such purchases ("conditions of sale").

3.2         The Club and any of its officially recognised 3rd Parties and/or commercial partners cannot be held liable for the for the accuracy of content, though will reasonably endeavour to provide the latest information.

3.3         The Club will endeavour to provide a safe online experience, however the Club is not liable for any risk of viruses or other damages.

3.4         The Club is not liable, and will not be held liable, for any direct loss whatsoever arising from the use of its website.

3.5         The Club is not liable, and will not be held liable, for any loss of profits, business, or anticipated savings or loss of or corruption of data or any other indirect loss whatsoever arising for the use of its website.

3.6         Nothing in these terms of use shall exclude or limit the liability of the Club for death or personal injury due to its negligence or for its fraud.

3.5         To the extent the Club’s website contains links to third party sites from, for example, this website's home page and from the shopping zone. These third party sites are beyond the control of the Club and the Club does not accept any responsibility for their content or for any transactions between you and such sites. Your use of these third party sites, and any resultant transactions, may be subject to separate terms and conditions.

 

 

DIGITAL MEMBERSHIP & SUPPORTER ID TERMS & CONDITIONS OF USE

 

  1. These terms

1.1         These are the terms and conditions which shall apply to your Digital Membership and Supporter ID after you register on our website and receive a Supporter ID Number as a Digital Member of NUFC. Your Digital Membership may concern goods, services and / or digital content.

1.2         Please read these terms carefully before you register online and submit your details to us. These terms tell you who we are, how we will provide products and / or services and / or digital content to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

  1. Information about us and how to contact us

2.1         We are Newcastle United, which is a group of companies which includes Newcastle United Football Company Limited.

2.2         We can be contacted via any of the methods shown below:

Tel: 0344 372 1892  ( Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls )
 

Email: boxoffice@nufc.co.uk

Newcastle United Football Club

St. James’ Park

Newcastle upon Tyne

NE1 4ST

2.3         How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.4         When we use the words "writing" or "written" in these terms, this includes emails.

  1. Our contract with you

3.1         Our email or other confirmation to you, following your registration with us and/or using the registration screen on our website, with your acceptance as a Digital Member and providing your Supporter ID number is the point at which a contract will come into existence between you and us.

3.2         Further or in the alternative to Clause 3.1 above, our acceptance of your online order for a product or service will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.3         If we are unable to accept your order or your registration for Digital Membership or Supporter ID, we will inform you of this and if you have ordered a product and / or service and / or digital content we will not charge you. This might be because the product is out of stock, because the event has reached capacity, because of unexpected limits on our resources which we could not reasonably plan for, because you do not meet our criteria for Digital Membership, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product and / or service or because we are unable to meet a delivery deadline you have specified.

3.4         Once we have assigned you a Supporter ID Number, it will help us if you can tell us the Supporter ID number whenever you contact us about a specific order of goods or services from us.

  1. Digital Membership

4.1         Digital Membership benefits may change from time to time, and can be viewed here.

  1. Changes to Products and Services

5.1         Minor changes to the Digital Membership products. We may change these:

(a)         to reflect changes in relevant laws and regulatory requirements; and

(b)         to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the products and / or services.

5.2         We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you registered for it or bought it.

  1. When we will provide the Digital Membership products

6.1         We will supply the services, goods and / or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 7 or we end the contract by written notice to you as described in Clause 9.

6.2         We are not responsible for delays outside our control. If our supply of products, digital content or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

  1. Suspension of Supply of Digital Membership products

6.1         We may have to suspend the supply of a digital product or service to:

(a)         deal with technical problems or make minor technical changes;

(b)         update the product to reflect changes in relevant laws and regulatory requirements;

(c)          make changes to the product as requested by you or notified by us to you.

6.2         A notice will appear on our website (or other appropriate medium of contact) to tell you we will be suspending supply of the product and / or service and / or digital content, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 6 months.

  1. Your rights to end the contract

7.1         You can always end your contract with us. Your rights when you end the contract will depend on what you have bought or subscribed to, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

7.2         If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately. The reasons are:

(a)         we have told you about an upcoming change to the product or these terms which you do not agree to;

(b)         we have told you about an error in the price or description of the Digital Membership products or services which you have ordered or subscribed to and you do not wish to proceed;

(c)          we have suspended supply of the products and / or services and / or digital content for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 6 months; or

(d)         you have a legal right to end the contract because of something we have done wrong.

7.3         Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund for a price paid. You do not have a right to change your mind in respect of:

(a)         digital products after you have started to download or stream these;

(b)         services, once these have been completed, even if the cancellation period is still running.

7.4         Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 7.3), you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which we receive your request to end the contract. We will refund any advance payment you have made for products which will not be provided to you.

7.5         Where you end your contract for Digital Membership with us, your Supporter ID will cease to be valid and this may affect your access to, and the availability to you of, our other goods and services (for instance, Match Day ticket purchases or Season Ticket purchases). 

  1. How to end the contract with us (including if you have changed your mind)

8.1         Tell us you want to end the contract. To end the contract with us, please let us know by phone or email. Call customer services on 0344 372 1892 ( Low rate number ) or email us at boxoffice@nufc.co.uk. Please provide your name, Supporter ID, home address, and, where available, your phone number and email address.

  1. Our Rights to end the Contract

9.1         We may end the contract if you break it. We may end the contract for a product or service at any time by writing to you if:

(a)         you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

(b)         you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products and / or services;

9.2         We may withdraw Digital Membership services and / or products. We may write to you to let you know that we are going to stop providing products and / or services. We will let you know at least 14 days in advance of our stopping the supply and will refund any sums you have paid in advance for products and / or services which will not be provided.

  1. If there is a problem

10.1       If you have any questions or complaints about Digital Membership or products and / or services, please contact us. You can telephone our customer service team at 0344 372 1892  or email us at boxoffice@nufc.co.uk.

10.2       We are under a legal duty to supply services that are in conformity with this contract. See below for a summary of your key legal rights. Nothing in these terms will affect your legal rights:

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods, for example clothing, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  3. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If your product is digital content, for example a subscription to a music streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

  1. a) If your digital content is faulty, you're entitled to a repair.
  2. b) If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back (if any paid).
  3. c) If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

If your product is services, for example tickets to a concert, the Consumer Rights Act 2015 says:

  1. a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
  2. b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
  3. c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
  4. Price and payment

11.1       Prices of products, services and / or digital content (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product / service / digital content advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.

11.2       We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3       It is always possible that, despite our best efforts, some of the products, services and / or digital content we sell from time to time may be incorrectly priced. We will normally check prices before accepting your order so that, where the product, service or digital content's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product, service or digital content's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

  1. How we may use your Personal Information

12.1       We will only use your personal information as set out in our Digital Membership Privacy Policy, which can be viewed in the appropriate Digital Memberships section of the Club’s website.

  1. Law and Jurisdiction

13.1       These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

 

TICKETS

 

ONLINE BOX OFFICE TERMS & CONDITIONS OF USE

 

  1. Contract Formation

1.1         When you submit your order, you are offering to buy tickets at the price stated in accordance with the terms and conditions which, if accepted by us, will result in a binding contract. It is therefore important that you read and accept the terms and conditions before submitting any order.

1.2         Once you have completed your order, you will be asked to confirm that it is correct. If it is not, you can amend or cancel the order before submitting it. It is your responsibility to ensure it is correct before submission.

1.3         We will send a confirmation email on receipt of your order. This is not an acceptance of your offer, but an acknowledgement that we have received the order, and that our Box Office is processing it. The contract between us will not be formed until we dispatch the tickets to the address as stated in your order.

1.4         Whilst we try to ensure that pricing and ticketing information on our website is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund.

1.5         Where you are a consumer purchasing Match Day Hospitality online, you may exercise its applicable rights under the Consumer Contracts Regulations 2013 as applicable to online purchases. 

 

SEASON TICKET 2021-22 TERMS & CONDITIONS OF USE

 

  1. Issue of Season Ticket

1.1         The issue of a Season Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry (which can be found on – or accessed via – the Club’s website at www.nufc.co.uk    or can be provided upon written request to the Club)

1.2         Season Tickets are for the exclusive use of supporters of the Club only. By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

  1. Membership

2.1         The purchase of a Season Ticket is conditional upon you being a member of Newcastle United Football Club as per clause 2.2 below.

2.2         Newcastle United Football Club has two official membership schemes for which eligibility is dependent on your age at the date that you apply to become a member as stated below:

(a)         Supporters aged 18 years and over on 1 September 2021 are eligible for membership of the Official Club Membership scheme. Official Club Membership incurs an annual membership fee of thirty five pounds (£35) plus postage and packaging.

(b)         Supporters under the age of 13 on 1 September 2021 are eligible for membership of the Magpies membership scheme. Membership of the Magpies incurs an annual membership fee of twenty pounds (£20) plus postage and packaging.

2.3         Payment of the membership fee will be added to the Season Ticket fee and divided into equal payments in accordance with the payment plan agreed between the Parties.

2.4         There will be no charge for membership of the Magpies scheme for supporters under the age of 18 on 1 September 2021 who wish to purchase a Season Ticket at the same time as applying for their Magpies membership.

2.5         Membership fees are subject to an annual review by the Club.

2.6         Your membership subscription will run for the season, starting from date of purchase.

2.7         The Club shall not be liable to refund any difference in the membership fee should you purchase a Club Membership (Adult or Magpies) and subsequently buy a season ticket during the period that your Club Membership is valid.

2.8         The Club reserves the right, at its sole discretion, to reject any Club Membership or Season Ticket application.

  1. Admission to the Ground

3.1         Use of a Season Ticket constitutes acceptance of the Terms & Conditions of Use.

3.2         Entry on to the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse is an offence under the Football (Offences) Act 1991 and is strictly prohibited. If you do so you will face being arrested, prosecuted and banned from the stadium and if the Club suffers any loss as a result, including but not limited to any fines imposed by FIFA, UFFA, The Football Association, The Premier League and The Football League, you will be liable to pay the Club a sum equal to the Club’s loss plus the Club’s legal costs.

3.3         A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat of equal price as the Club may, from time to time, allocate to you at its reasonable discretion.

3.4         The Club reserves the right to refuse admission to, or eject from the Ground any person who fails to comply with:

(a)         The Terms & Conditions of Use;

(b)         such statutes and regulations governing the use of the Company’s premises or such other premises at which the services the subject of this Agreement are provided, whether made by Central or Local Government or a licensing authority or otherwise including but not limited to the Football Spectators Act 1978, the Sporting Events (Control of Alcohol) Act 1975 and the Football Offences Act 1981 (all as may be amended from time to time);

(c)          such reasonable regulations and policies as the Club, or the owners of any other premises at which the services subject of this Agreement are provided, may from time to time make governing the use of the Club’s premises provided that such regulations are made available;

(d)         any and all instructions of any steward or officer of the Club and/or police officer;

(e)         the rules, regulations and by-laws  of  FIFA, UEFA, The Football Association,  The Premier League, The Football League and NUFC in respect of the relevant competition and Club Ground Regulations;

3.5         Nothing in these Terms & Conditions of Use shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket in any subsequent season.

3.6         You are advised to occupy your seat at least thirty minutes prior to kick-off. Please contact a Steward if you have any query regarding your seat. The Club’s policy is to take such legal action as it deems appropriate against any persons found attempting to gain access to the Ground under false pretences.

3.7         Save as set out in clause 3.8 below and subject always to the Club’s CCTV and Imaging Policies, you shall not capture, log ,record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and / or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and / or will be required to deliver any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and / or the Club. In addition, the Club reserves the right to eject you from the Ground in circumstances where you breach this paragraph 3.7.

3.8         Mobile telephones and other mobile devices are permitted within the Ground, PROVIDED THAT (a) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purpose); and (b) no Material that is captured, logged, recorded, transmitted, played, issue, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

3.9         The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and / or the Ground (whether produced in breach of clause 3.6 above, or pursuant to clause 3.8 above, or otherwise) is hereby assigned to the Premier League, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League absolutely and with full title guarantee.

3.10       Save for official Club merchandise and/ or other football related clothing worn in good faith, you shall not bring into, use or display within the Stadium any sponsorship, promotional or marketing materials.

3.11       You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product or any promotional literature of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 3.9 above where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat to public order.

3.12       The Club reserves the right to refuse admission to, or to eject from, the Ground any person who fails to comply with the Terms and Conditions of Entry.

3.13       Without prejudice to the representation at clause 1.2 above, and in light of the Season Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and / or scarves) that demonstrate support for the Away Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.

  1. Use of Season Ticket

4.1         Subject to clause 4.2, below, Season Tickets are issued for your sole use and you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Season Ticket for any commercial purpose. The reference to selling the Season Ticket includes: (a) offering to sell a Season Ticket (including, without limitation, via any website or online auction site); (b) exposing a Season Ticket for sale; (c) making a Season Ticket available for sale by another person; (d) advertising that a Season Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Season Ticket may not be offered as a prize in any promotion or competition; (e) transferring, lending or selling a Season Ticket to any third party as part of a hospitality or travel package; and (f) giving (or offering to give) a Season Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the Premier League or the Club.

4.2         You may only sell or transfer the Season Ticket:

(a)         to a Guest with the express written consent of the Club given at the Club’s absolute discretion, provided that such sale or transfer is in respect of an individual Match and in consideration of no payment or benefit in excess of the face value of a ticket to that Match and provided further that such transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business; and/or

(b)         to any person without the express written consent of the Club, provided that such sale or transfer is in respect of an individual Match and is made via (and in accordance with the terms and conditions of) the Official Ticket Exchange only,

each such resale or transfer is hereby provided to be subject to the Terms and Conditions of Entry which will (save for any rights to transfer under this clause) apply to and bind the recipient of the Season Ticket as if he/she was the original purchaser of the Season Ticket (and where the Season ticket is sold or transferred to a Guest pursuant to clause 4.2.1 you must inform them of this).

4.3         The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that Season Tickets are being sold illegally and will press charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed a ticketing offence, we will notify the FAPL and EFL who may in turn notify other FAPL and/or EFL Clubs and/or the UK Football policing Unit. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticketing offences and disorder at matches.

4.4         The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Season Ticket at any time.

4.5         Any Season Ticket obtained or used in breach of the Terms & Conditions of Use shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Misuse of this Season Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 4.5, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal action against any person(s) as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Season Ticket.

4.6         The Club shall not be liable for stolen or counterfeit tickets purchased through unauthorised sources and reserves the right to refuse admission.

4.7         The Club reserves the right not to accept any ticket that is unreadable due to mutilation of any kind.

4.8         Season Ticket holders are awarded one point per away game attended. If a Season Ticket is lapsed for one or more season then all previous points accrued on that supporter number will be removed and are strictly non transferrable.

  1. Changes to Dates, Refunds & Exchanges

5.1         All fixtures are subject to change. No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.

5.2         The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

5.3         In the event of postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public) subsequent detail will be posted on www.nufc.co.uk. The club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

5.4         Season Ticket purchases are non-refundable and no refunds can be made in respect of any matches not attended for any reason whatsoever. It is the responsibility of the Season Ticket holder to ensure that they are aware of the correct dates and kick off times of all fixtures.

  1. Lost or Stolen Season Tickets

6.1         In order to gain admission to the Ground the Season Ticket must be presented at every Match. If applicable, the numbered vouchers must be torn from Season Ticket books in the presence of the turnstile operator/attendant.

6.2         For safety reasons and to avoid congestion, please use the turnstile number(s) printed on the Season Ticket.

6.3         In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a match-day duplicate ticket is issued, the Club may require payment of a non-refundable administration charge.

6.4         The Club cannot accept any responsibility for a lost or stolen Season Ticket. If you lose your Season Ticket please report this to the Police and to the Newcastle United Box Office immediately. The Club reserves the right not to accept requests for replacement or forgotten, lost or misplaced Season Tickets.

6.5         If, in the Club’s opinion, a Season Ticket is irreparably lost, stolen or destroyed, a duplicate Season Ticket may be issued by the Club as soon as reasonably practicable after the payment of a non-refundable administration charge. In making its decision, the Club shall be entitled to call for all reasonable evidence of the need for a replacement Season Ticket, for example but not limited to a police crime reference number in the event that a Season Ticket is stolen, or a copy of the damaged Season Ticket. Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is irreparably lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club. Applications for the issue of a duplicate Season Ticket cannot be made on the day of a Match.

6.6         Should any Season Ticket when applied for not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket to the Club should it come into your possession at any time.  There will be no charge for the issue of a duplicate Season Ticket in this instance.

  1. Change of Address

7.1         If you change your address during the season you must notify the Club as soon as reasonably practicable.  You may do so by either writing to the Box Office, Newcastle United Football Club, St James Park, Newcastle upon Tyne, NE1 4ST or by calling 0344 372 1892 ( Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls )
or email boxoffice@nufc.co.uk

  1. Cancellation & Withdrawal of Season Ticket

8.1         Without prejudice to any other remedies it may have, the Club shall have the right to eject an offender and to cancel and withdraw your Season Ticket and to eject you from the Ground for  any serious or persistent breach of these Terms & Conditions of Use. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Use:

(a)         smoking in designated non-smoking areas;

(b)         being (or appearing to be) intoxicated;

(c)          persistent standing in seated areas whilst the Match is in progress;

(d)         the sale or transfer (save as permitted) of a Season Ticket to any person;

(e)         the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;

(f)          the deliberate misuse of a Season Ticket;

(g)          the supply of any misleading or incorrect information in any application;

(h)         the throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;

(i)           whether at the Ground, or, travelling to or from a Match:

(j)           the use of foul, obscene, abusive and/or racist language and/or gestures;

(k)          the chanting of anything of an indecent or racist nature;

(l)           fighting or engaging in and/or inciting violence;

(m)        bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;

(n)         entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;

(o)         any misrepresentation in relation to clause 1.2 above;

(p)         breach of the terms of any Membership;

(q)         any breach of clauses 3.4, 3.5 or 3.6 or 3.7 or 3.9 above;

(r)          any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Season Ticket;

(s)          any offence under the Football Spectators Act 1989, the Sporting Events (Control of Alcohol) Act 1985. The Football Offences Act 1991, and any other criminal offence in or near the Ground or being subject to a Banning Order under the Football Disorder Act (2000) (all as may be amended from time to time).

8.2         The Club may conduct security searches where it has reason to believe that any of the breaches set down in 8.1 has either occurred or may occur.

8.3         If a Season Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms and Conditions of Entry.

8.4         In the event that your Season Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion, and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). 

  1. Filming, Photography and Taping

9.1         All Season Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the Premier League, or others (including commercial partners and accredited media organisations), and use of a Season Ticket to enter the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Conditions of Issue or the Terms & Conditions of Entry.

9.2         All Season Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used in accordance with the NUFC CCTV and Imaging Policy as updated from time to time and available on the NUFC website at www.nufc.co.uk  

9.3         All Season Ticket holders agree that the Matches for which Season Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

  1. Concessionary Rates

10.1       In order to qualify for a concessionary Season Ticket rate you must fulfil the following criteria:

(a)         a junior Season Ticket concession is available to anybody under the age of 18 on 1 September 2021. Proof of date of birth (e.g. a birth certificate) is required for all new season ticket applications;

(b)         a young person’s Season Ticket concession is available to anybody over the age of 18 and under the age of 21 on 1 September 2021. Proof of date of birth (e.g. a birth certificate) is required for all new season ticket applications. These 18-21 concessions will only be available within the Category 2 and Category 3 seating locations;

(c)          a student Season Ticket concession is available to all full time students in possession of a signed certificate of enrolment along with a valid smartcard. The student must be enrolled for the whole season which they are claiming the concession for. Proof must be shown each season;

(d)         a senior citizen Season Ticket concession is available to anybody over the age of 65 on 1 September 2021. Proof of date of birth (e.g. a birth certificate) is required for all new season ticket applications; and

(e)         Applicants who apply for a disabled Season Ticket concession can be required to provide supporting information. If a disabled person requires the assistance of an attendant, that attendant will be admitted free of charge for the sole purpose of giving assistance to the disabled person and does not infer any right to attend matches without the disabled person. If the concession is under 13, the carer must also pay full price.

10.2       The minimum age to attend a Match at the Ground for unaccompanied juniors is 13 years. For the avoidance of doubt, the final decision on admission to the Ground belongs to the Box Office Manager.

10.3       The minimum age to be admitted to the Platinum Club, Bar 1892 and the Sports Bar unaccompanied is 16 years.

10.4       Any amendments from an adult to a concession, (including juniors, senior citizens, students and disabled) must be made no later than 31st October 2021.

  1. Equality and Diversity

11.1       In accordance with the guidance detailed within Equality Act of 2010, the Club is committed to ensuring all supporters are treated with equality and respect at all time. The Club acknowledges its responsibilities towards ensuring the 7 protected equality characteristics outlined in the Equality Act 2010 remain protected at all times through its provision of entertainment services.

The Club expects all supporters to share this commitment and requires that their behaviour reflects this commitment at all time. The Club reserves the right to eject any subsequently remove the season ticket of any supporter found bringing any of the 7 protected Equality characteristics into disrepute.

The Club will proactively work with supporters who feel they have not been treated equally or fairly and commits to taking a balanced and fair approach to the resolution of individual issues or complaints.

11.2       In accordance with the Equality Act the Club will make adjustments in respect of access for supporters with particular needs or disabilities as far as is reasonably practicable. Reasonable adjustments are benchmarked against legislative guidance, industry working practices and guidance and business and time constraints.

  1. Family Area

12.1       The maximum adult to junior ratio in the Family Area is two adults to one junior. There is no maximum junior to adult ratio. Should the junior be unable to attend a Match then in order to attend that Match the adult must upgrade the junior’s ticket to the appropriate equivalent adult rate.  A junior ticket can be upgraded a maximum of three times in any one season. Outside of the permitted upgrades adults are not allowed in this area unless accompanied by a child.

12.2       Once a supporter reaches the age of 18 they will have to relocate from the Family Area to another area of St James’ Park unless attending with a junior supporter.

  1. 18-21 Concession Areas

13.1       Should the young person be unable to attend a Match then in order to attend that Match the adult must upgrade the concession ticket to the appropriate equivalent adult rate.

  1. Direct Debit Payments

14.1       If the customer fails to make a payment by the due date the Club may terminate the Agreement without further notice to the customer and admittance to the ground may be refused. At the Club’s sole discretion, immediate payment by an alternative method may be accepted.

No payments taken by direct debit will be refunded in any circumstances.

14.2       Customers opting to cancel the direct debit payment plan may lose the future right to pay in this way. Should a direct debit instruction be cancelled after payments taken then no refunds will be made in any circumstances.

  1. Exclusion of Liability

15.1       The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under applicable law.

15.2       Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (a) the position of the seat and/or (b) the actions of other spectators.

15.3       The Club hereby excludes any liability for any loss, injury, costs, expenses or damage of any kind connected to your use of the Official Ticket Exchange, including, without limitation, any liability relating to any problem with, suspension of or termination of the Official Ticket Exchange, in each case except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under applicable law.

  1. Governing Law

16.1       These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

  1. Amendments

17.1       Any part, or the whole, of these Terms and Conditions of Use may be altered, modified or otherwise amended by the Club from time to time. Any such amendments will be announced on the official Club website and will also be available for inspection at the Box Office of Newcastle United. In an event which the Club deems to be a major change to these conditions then Season Ticket holders will be notified in writing.

  1. Force Majeure

18.1       In the event of the Club being prevented or delayed at any time from performing any of its obligations  under these Terms by reason of any act, event, accident or other happening beyond the control of the Club or which cannot be overcome by means normally  employed in performance and at comparable expense, including, without prejudice to the  generality  of  the foregoing, strikes, lockouts, industrial disputes, riots, wars, civil disturbance,  fire, explosions, storms, power failure, governmental or local authority or football authority regulations and requirements, loss of liquor licence and difficulties relating to venues other than the Club’s own property, then and in such event any such failure or delay in performance shall not be deemed  to  constitute  a  breach of the obligations of the Company but performance  of  such  obligations   shall be suspended during the continued existence of such act, event, accident or happening as aforesaid and all rights of the Company at the time for performance shall be extended for a period equal to the aggregate of:

(a)         the period or periods of continued existence of such act, event, accident or happening, and

(b)         such further period (if any) as the Club in its sole discretion reasonably consider  is required, due to repairs, maintenance, rebuilding, delays in transportation, shortage of manpower or materials or other cause directly occasioned by, or attributable to such act, event, accident or happening.

(c)          In the event that a situation of force majeure permanently prevents the Club from performing its obligations under these Terms, the Club shall be entitled forthwith to terminate the Season Ticket by notice in writing to you without prejudice to the rights and obligations of the parties hereto accruing up to and including the date of termination.

  1. Data Protection - Your Privacy

19.1       You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative and legal purposes. Any information that is collected from you, or from other sources about you, by the Company will be collected, stored, processed and deleted in accordance with the terms of the Company’s privacy policy which can be found on the Club’s website at www.nufc.co.uk  

  1. Miscellaneous

20.1       The Club reserves the right to change these Conditions of Issue from time to time, and shall notify you of such changes if they materially affect your rights as a consumer.

20.3       The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

20.4       The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy. 

20.5       The Terms and Conditions of Entry constitute the entire agreement between the Club and the Season Ticket holder and neither the Club nor the Season Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Terms and Conditions of Entry which is not set out therein.

20.6       If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall take precedence.

20.7       Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue.  Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

20.8       The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).

20.9       Information on how to obtain tickets for games not included in the Season Ticket will be advertised in the Club programme and on the official Club website (www. nufc.co.uk). Tickets for these matches can be purchased from the Box Office in person, by telephone or over the internet on the official Club website (www.nufc. co.uk). Where a limited number of tickets are available the Club will publish the criteria to be used to determine eligibility for tickets on the official Club website (www.nufc.co.uk).

PLEASE NOTE THAT YOUR OWN SEAT IS NOT GUARANTEED FOR SUCH MATCHES AND THE CLUB RESERVES THE RIGHT TO RELOCATE YOU FOR ANY REASON WHATSOEVER WITHOUT LIABILITY. IN THE EVENT THAT YOUR NORMAL SEAT IS UNAVAILABLE THE CLUB WILL WHERE POSSIBLE ENDEAVOUR TO PROVIDE YOU WITH A SEAT AS CLOSE AS POSSIBLE TO YOUR NORMAL SEAT.

20.10    The Season Ticket may also be used to gain free admission to home Reserve league fixtures. As home Reserve team fixtures will often take place at an alternative venue, due to safety reasons there may be no or limited accommodation made available to season ticket holders. Where accommodation is made available it will be allocated on a first come first served basis.

20.11    Please note St. James’ Park is a fully NO SMOKING STADIUM.  St James’ Park   is an all seated stadium, with four stands covering all seats. On occasions, due to the wind direction, certain seats in the lower and middle sections of all four main stands may be exposed to rain and snow. Persons occupying such seats are advised to check the weather conditions in advance of a match and, if inclement weather is forecast, wear appropriate clothing.

PLATINUM CLUB SEASON TICKET HOLDERS ONLY:

20.12    Admission to Football Association Cup and Football League Cup home matches is free to original Platinum Club bond holders for the 2021-22 season. Those seats within areas L2C-L2F of the stadium.     

  1. Safeguarding and Welfare

21.1       Season ticket holders acknowledge the Club is committed to safeguarding children, young people and vulnerable adults and expects all staff, players, volunteers, contractors, partners and guests to share this commitment.

21.2       The Club believes all staff, players, volunteers, contractors, partners and guests have a responsibility to report to the Club any concerns they have about the welfare of any child, young person or vulnerable adult.

21.3       Season Ticket holders acknowledge that the Club has in place core Safeguarding policies  and  procedures  to  Safeguard  as far as reasonably practicable all staff, players, volunteers, contractors, partners and guests is maintained. Specifically, these include, but are not limited to, the Club’s Safeguarding Children Policy, Safeguarding Vulnerable Adults Policy and Engaging Vulnerable Groups Policy.

21.4       Season Ticket holders acknowledge the Club expects the physical and verbal behaviour and conduct of the Licensee and any guest of the Licensee to be appropriate at all times and of a manner that maintains the Club’s approach outlined in clauses 21.1, 21.2 and 21.3

21.5       Season Ticket holders acknowledge that should the behaviour of the Licensee or any of the guests of the Licensee be deemed as breaching clauses 21.1 & 21.2, the Club reserves the right to take appropriate action which may include involving external organisations such as the Police or Local Authority Social Care Services in such action, if deemed necessary.

21.6       Season Ticket holders acknowledge that, in accordance with the Licensing Act (2003), other than for use as a through pass to the seating area as no alternative route is available, Children or Young People aged under sixteen years of age are not, at any time, permitted to be in Licensed Bar areas of the Stadium without being accompanied for the entire duration they are present in the area by a responsible person aged eighteen years or older.

21.7       Season Ticket holders acknowledge that, in accordance with the Club’s ejection policy, the Club reserves the right to eject any person deemed to have breached Ground Regulations. In the event such a person is identified as being a child or young person aged under thirteen, Season Ticket holders acknowledge that the accompanying responsible person aged sixteen or over must also leave the stadium to ensure the welfare of the ejected child or young person is maintained. Similarly, should the same responsible person be subject of the ejection, the child or young person they are accompanying must also leave the Stadium. Under no circumstances, in the case of an ejection, must the two parties be separated.

Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

Away Club” means the football club playing against the Club.

Club”/”NUFC”/”the Company” means Newcastle United Football Company Limited.

"Conditions of Issue" means these terms and conditions governing the issue and use of a Season Ticket.

EFL” means The English Football League.

FAPL” means The Football Association Premier League.

Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Season Ticket under the Terms & Conditions of Issue.

"Match" means any Premier League football match in which the Club participates and that takes place at the Ground during Season 2021-2022.

Material” means any audio, visual or audio-visual material or any information or data.

“Membership” means any rules and regulations agreed in relation to your participation in the Club’s membership scheme which can be found at www.nufc.co.uk.

"Official Ticket Exchange" means the Club's authorised ticket resale facility [which as at the date hereof is [insert details of secondary ticketing partner or Club ticket exchange site/ process];

Safeguarding” means preventative and reactional measures taken by the Club to ensure; the risk of harm or mistreatment of children, young people, or vulnerable adults is minimized; the health and wellbeing of children, young people or vulnerable adults is not impaired whilst engaging in Club related activities; an environment exists that supports the best possible outcomes or life chances for children, young people and vulnerable adults.

"Season Ticket" means a season ticket booklet (and all or any component vouchers therein) or any season ticket smartcard (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches. Season Ticket entitles entry to home league fixtures only. For the avoidance of doubt, Football Association Cup, Football League Cup, pre-season friendly and any other fixtures played at the Ground are excluded from the Season Ticket entitlement.

"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority; the Ground Regulations; and the Conditions of Issue.

HOME MATCH TICKET TERMS & CONDITIONS OF USE

 

Definitions

Club”/”NUFC”/”the Company” means Newcastle United Football Company Limited.

"Conditions of Issue" means these terms and conditions governing the issue and use of a Home Match Ticket.

Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under the Terms & Conditions of Entry and the Conditions of Issue.

"Home Match Ticket" means a printed paper ticket or any other form of ticket (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match.

"Match" means that Premier League football match in which the Club participates and that takes place at the Ground during Season 2021-2022 as designated upon the ticket to which these Conditions of Issue apply.

Material” means any audio, visual or audio-visual material or any information or data.

"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority; the Ground Regulations; and the Conditions of Issue.

"Visiting Club" means the football club playing against the Club.

  1. Issue of Home Match Ticket

1.1         The issue of a Home Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry (which can be found on - or accessed via - the Club's website at www.nufc.co.uk/terms or can be provided upon written request to the Club) and these Conditions of Issue.

1.2         Home Match Tickets are for the use of supporters of the Club only. By applying for the Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club and/or that you are not a supporter of the Visiting Club.

  1. Admission to the Ground

2.1         By purchasing and/or accepting and/or holding a Home Match Ticket and/or using a Home Match Ticket to gain access to the Ground, you:

(a)         confirm that you have read, understood and accepted;

(b)         agree to be bound by and to comply with; and

(c)          agree to bring to the attention of others, as required below,

the Terms & Conditions of Entry.

2.2         A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket or such other alternative seat of equivalent value as the Club may allocate to you at its reasonable discretion. All access to the Ground pursuant to a Home Match Ticket shall be for the purpose of private enjoyment of the Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).

2.3         Nothing in these Conditions shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket in any subsequent Match or season.

2.4         Save as set out in clause 2.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate ( by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and/or the Club and the copyright, database right and all other rights, title and interest in and to all Material is hereby assigned to the Premier League, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whatever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League absolutely and with full title guarantee.

2.5         Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT:

(a)         they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and

(b)         no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated or stored by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

2.6         Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.

2.7         You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 above where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.8         The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry or these Conditions of Issue.

2.9         Without prejudice to the representation at clause 1.2, above, and in light of the Home Match Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Visiting Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.

2.10       St James' Park is an all seated stadium, with four stands covering all seats. On occasions, due to the wind direction, certain areas in the lower and middle sections of all four main stands may be exposed to rain and snow. Persons occupying such seats are advised to check the weather conditions in advance of a match and, if inclement weather is forecast, wear appropriate clothing.

  1. Use of Home Match Ticket

3.1         Subject to clause 3.3, below, the Home Match Ticket is issued for your sole use and you shall not sell, dispose of, assign, transfer or otherwise deal with the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Home Match Ticket for any commercial purpose. The reference to selling the Home Match Ticket includes:

(a)         offering to sell a Home Match Ticket (including, without limitation, via any website or online auction site);

(b)         exposing a Home Match Ticket for sale;

(c)          making a Home Match Ticket available for sale by another person;

(d)         advertising that a Home Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Home Match Ticket may not be offered as a prize in any promotion or competition;

(e)         transferring, lending or selling a Home Match Ticket to any third party as part of a hospitality or travel package; and

(f)          giving (or offering to give) a Home Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so);

all save as expressly authorised by the Premier League or the Club.

3.2         The unauthorised sale or disposal of a Home Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that a Home Match Ticket has been sold illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities. The information that we share may include your personal data, information about the offence and about ticket purchases (including payment details).We will use this to identify and prevent ticket touting offences and disorder at matches.

3.3         If more than one Home Match Ticket is issued to you, one Home Match Ticket must be retained by you, for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry and the Conditions of Issue which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to each Guest as if he/she was the original purchaser of the Home Match Ticket (and you must inform the Guest(s) of this).

3.4         You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer.

3.5         In the event that you and/or your Guest(s) are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally and who would be entitled (under the Conditions or Issue and/or Terms & Conditions of Entry and otherwise) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Conditions of Issue and/or Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer.

3.6         The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.7         Any Home Match Ticket obtained or used in breach of the Conditions of Issue and/or Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified. Misuse of a Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of a Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.7, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of a Home Match Ticket.

  1. Changes to Dates, Refunds & Exchanges

4.1         No guarantee or warranty are given by the Club that the Match will take place at a particular time or on a particular date. Subject to clause 4.2, below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.

4.2         In the event of the postponement or abandonment of the Match (or if the Match has, for any reason to be played out of view of the public), details will be posted on www.nufc.co.uk. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

4.3         In order to obtain a refund, the Home Match Ticket must be returned to the Club's ticket office no later than 72 hours before the commencement of the match. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the ticket office manager.

  1. Concessions

5.1         The child’s price is applicable to anyone aged seventeen years and under.

5.2         The adult price is applicable to anyone aged eighteen years and above.

5.3         The senior price is applicable to anyone aged sixty five and above.

  1. Lost or Stolen Home Match Tickets

6.1         In order to gain admission to the Ground the Home Match Ticket must be legible and presented in its entirety at the Match.

6.2         The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

  1. Cancellation & Withdrawal of Home Match Ticket

7.1         Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Conditions of Issue and/or Terms & Conditions of Entry to cancel and withdraw any Home Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

(a)         smoking in designated non-smoking areas;

(b)         being (or appearing to be) drunk or intoxicated;

(c)          persistent standing in seated areas whilst the Match is in progress;

(d)         the sale or transfer (save as permitted) of a Home Match Ticket to any person;

(e)         the deliberate misuse of a Home Match Ticket;

(f)          any misrepresentation in relation to clause 1.2, above;

(g)          the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;

(h)         the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;

(i)           whether at the Ground, or travelling to a Match the use of foul, obscene, abusive and/or racist language and/or gestures; the chanting of anything of an indecent or racist nature; fighting, or engaging in and/or inciting violence;

(j)           bringing any of the following into the Ground (or using them within the Ground): illegal drugs; other illegal substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices; bottles; glass vessels or any item that might be used as a weapon or compromise public safety;

(k)          entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;

(l)           the supply of any misleading or incorrect information in any application;

(m)        any breach of clauses 2.4, 2.5 or 2.6 above; and

(n)         any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Home Match Ticket.

7.2         The Club may conduct security searches where it is has reason to believe that any of the breaches set down in 7.1 has either occurred or may occur.

7.3         If a Home Match Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms and Conditions of Entry.

7.5         In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification).

  1. Filming, photography and taping

8.1         All Home Match Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and may also be used in accordance with the NUFC CCTV and Imaging Policy as updated from time to time and available on the NUFC website at www.nufc.co.uk.   

8.2         All Home Match Ticket holders agree that the Matches for which Home Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

  1. Exclusion of Liability

9.1         The Club hereby excludes any liability for loss, injury or damage to persons and/or property in or around the Ground except in respect of death or personal injury resulting from negligence of the Club or any other liability of the Club which cannot be excluded under applicable laws.

8.2         Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

  1. General

10.1       The Club reserves the right to change these Conditions of Issue from time to time, and shall notify you of such changes via the Club’s website or any other appropriate means of communication if they materially affect your rights as a consumer.

10.2       Any information that is collected from you, or from other sources about you, by the Club will be collected, stored, processed and deleted in accordance with the terms of our privacy policy which can be found here.

10.3       The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

10.4       The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.

10.5       The Conditions of Issue and Terms and Conditions of Entry constitute the entire agreement between the Club and the Home Match Ticket holder and neither the Club nor the Home Match Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Conditions of Issue or Terms and Conditions of Entry which is not set out therein.

10.6       If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall take precedence.

10.7       Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue.  Nothing in these terms shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

10.8       These Conditions of Issue and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Conditions of Issue (including in relation to any non-contractual disputes or claims).

  1. Safeguarding and Welfare

11.1       Ticket holders acknowledge the Club is committed to safeguarding children, young people and vulnerable adults and expects all staff, players, volunteers, contractors, partners and guests to share this commitment.

11.2       The Club believes all staff, players, volunteers, contractors, partners and guests have a responsibility to report to the Club any concerns they have about the welfare of any child, young person or vulnerable adult.

11.3       Ticket holders acknowledge that the Club has in place core Safeguarding policies and procedures to safeguard as far as reasonably practicable all staff, players, volunteers, contractors, partners and guests is maintained. Specifically, these include, but are not limited to, the Club’s Safeguarding Children Policy, Safeguarding Vulnerable Adults Policy and Engaging Vulnerable Groups Policy.

11.4       Ticket holders acknowledge the Club expects the physical and verbal behaviour and conduct of the Licensee and any guest of the Licensee to be appropriate at all times and of a manner that maintains the Club’s approach outlined in clauses 11.1, 11.2 and 11.3

11.5       Ticket holders acknowledge that should the behaviour of the Licensee or any of the guests of the Licensee be deemed as breaching clauses 11.1 & 11.2, the Club reserves the right to take appropriate action which may include involving external organisations such as the Police or Local Authority Social Care Services in such action, if deemed necessary.

11.6       Ticket holders acknowledge that, in accordance with the Licensing Act (2003), other than for use as a through pass to the seating area as no alternative route is available, Children or Young People aged under sixteen years of age are not, at any time, permitted to be in Licensed Bar areas of the Stadium without being accompanied for the entire duration they are present in the area by a responsible person aged eighteen years or older.

11.7       Ticket holders acknowledge that, in accordance with the Club’s ejection policy, the Club reserves the right to eject any person deemed to have breached Ground Regulations. In the event such a person is identified as being a child or young person aged under thirteen, Ticket holders acknowledge that the accompanying responsible person aged sixteen or over must also leave the stadium to ensure the welfare of the ejected child or young person is maintained. Similarly, should the same responsible person be subject of the ejection, the child or young person they are accompanying must also leave the Stadium. Under no circumstances, in the case of an ejection, must the two parties be separated.

 

 

AWAY MATCH TICKET TERMS & CONDITIONS OF USE

 

Definitions

The following words and phrases shall have the following meanings:

"Away Match Ticket" means a printed paper ticket or any other form of ticket (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match.

Club”/”NUFC”/”the Company” means Newcastle United Football Company Limited.

"Conditions of Issue" means these terms and conditions governing the issue and use of an Away Match Ticket.

Football Authority” means each of the Premier League, The Football League, The Football Association, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase an Away Match Ticket under the Terms & Conditions of Entry.

"Match" means that Premier League football match in which the Club participates and that takes place at the Ground during Season 2021-2022 as designated upon the ticket to which these Conditions of Issue apply.

Material” means any audio, visual or audio-visual material or any information or data.

"Terms & Conditions of Entry" means each of the rules and regulations of any Football Authority; the Ground Regulations; and the Conditions of Issue.

"Visiting Club" means the football club playing against the Club.

  1. Issue of Away Match Ticket

1.1         The issue of an Away Match Ticket and subsequent access to the Ground is subject to the Conditions of Issue and Terms & Conditions of Entry (which can be found on - or accessed via - the Club's website at www.nufc.co.uk/terms or can be provided upon written request to the Club).

1.2         Away Match Tickets are for the use of supporters of the Visiting Club and neutrals only. By applying for an Away Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Visiting Club and/or that you are not a supporter of the Club.

  1. Admission to the Ground

2.1         By purchasing and/or accepting and/or holding an Away Match Ticket and/or using an Away Match Ticket to gain access to the Ground, you:

(a)         confirm and represent that you have read, understood and accepted;

(b)         agree to be bound by and to comply with; and

(c)          agree to bring to the attention of others, as required below,

the Conditions of Issue and Terms & Conditions of Entry.

2.2         An Away Match Ticket permits you to occupy the seat indicated on the Away Match Ticket or such other alternative seat of equivalent value as the Club may allocate to you at its reasonable discretion. All access to the Ground pursuant to an Away Match Ticket shall be for the purposes of private enjoyment of the Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).

2.3         Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Away Match Ticket in any subsequent Match or season.

2.4         Save as set out in clause 2.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and/or the Club and the copyright , database right and all other rights, title and interest in and to all Material is hereby assigned to the Premier League, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League absolutely and with full title guarantee.

2.5         Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT:

(a)         they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing or any other communication of any Material for any commercial purposes); and

(b)         no Material that is captured, logged, recorded, transmitted, played, issue, shown or otherwise stored or communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

2.6         Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, wear or display within the Ground any sponsorship, promotional or marketing materials.

2.7         You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 above where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat to public order.

2.8         The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.

2.9         Without prejudice to the representation at clause 1.2, above, and in light of the Away Match Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.

  1. Use of Away Match Ticket

3.1         Subject to clause 3.3 below, the Away Match Ticket is issued for your sole use and you shall not sell, dispose of, assign, transfer or otherwise deal with the Away Match Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Away Match Ticket for any commercial purpose. The reference to selling the Away Match Ticket includes:

(a)         offering to sell an Away Match Ticket (including, without limitation, via any website or online auction site);

(b)         exposing an Away Match Ticket for sale;

(c)          making an Away Match Ticket available for sale by another person;

(d)         advertising that an Away Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that the Away Match Ticket may not be offered as a prize in any promotion or competition;

(e)         transferring, lending or selling an Away Match Ticket to any third party as part of a hospitality or travel package; and

(f)          giving (or offering to give) an Away Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so);

all save as expressly authorised by the Premier League or the Club.

3.2         The unauthorised sale or disposal of an Away Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006.  The Club will inform the police when it becomes aware that an Away Match Ticket has been sold, or disposed of illegally and will press for charges to be brought against those breaking this law.  If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities. 

3.3         If more than one Away Match Ticket is issued to you, one Away Match Ticket must be retained by you for personal use (subject to the provisions below) and the other Away Match Tickets may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business.  Any transfer to any Guest will be subject to the Conditions of Issue and Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to and bind each Guest as if he/she was the original purchaser of the Away Match Ticket (and you must inform the Guest(s) of this).  You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer. 

3.4         In the event that you and/or your Guest(s) are unable to use any Away Match Ticket then you may transfer that Away Match Ticket(s) to a natural person who is known to you personally and who would be entitled (under the Conditions of Issue and Terms & Conditions of Entry and otherwise) to purchase such Away Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business.  Such transfer will be subject to the Conditions of Issue and Terms & Conditions of Issue which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to and bind the transferee as if he was the original purchaser of the Away Match Ticket (and you must inform the transferee of this).  You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer.

3.5         The Away Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer.  The Club reserves the right to require the immediate return of the Away Match Ticket at any time.

3.6         Any Away Match Ticket obtained or used in breach of the Conditions of issue and/or Terms & Conditions of Issue shall be automatically void and all rights conferred or evidenced by such Away Match Ticket shall be nullified. Any person seeking to use an Away Match Ticket in breach of the Conditions of Issue and/or Terms and Conditions of Entry in order to gain entry to the Ground or remain at a Match will be considered to be a trespasser and will be refused entry to, or ejected from, the Ground in respect of a particular Match and/or may have his/her Away Match Ticket cancelled or withdrawn. In the event of any cancellation and withdrawal in accordance with this clause 3.6, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of the Away Match Ticket.

  1. Changes to Dates, Refunds & Exchanges

4.1         No guarantee or warranty are given by the Club that the Match will take place at a particular time or on a particular date. Subject to clause 4.2 below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.

4.2         In the event of the postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public), you will be entitled to receive a full refund (excluding admin fees, currently at £1 per ticket subject to revision) or receive an equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

4.3         Refunds are strictly governed by the Terms and Conditions of sale imposed by the Club. Should an away allocation be taken on 'Sale Only' terms, then no refund will be permitted.

4.4         In order to obtain a refund, the Away Match Ticket must be returned to the Club's ticket office no later than 72 hours before the commencement of the Match. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Away Match Ticket was originally sold. For the avoidance of doubt, the final decision as to whether a refund shall be issued belongs to the ticket office manager.

4.5         It is the responsibility of the purchaser to ensure the correct age band and or price is purchased at the time of sale for all Away Match Tickets. Away Match Ticket upgrades on the match day are at the discretion of the Club and not necessarily permitted and thus entry to the match may be refused. In this event Newcastle United accepts no responsibility for any loss, damage, loss of enjoyment or travel/accommodation costs and no refunds will be given.

4.6         Away match sales are subject to an administration fee (currently £1 per Away Match Ticket for the 2021/2022 season) and applies to all ticket holders and/or Club Members.

  1. Supporters of the Club

5.1         Away Match Ticket sales to supporters of the Club are strictly limited to 1 per qualifying supporter number.

5.2         Supporters of the Club must be registered in an away travel group so that they can be seated together.

5.3         Supporters of the Club can only be registered in one group at any one time and the maximum persons per group is currently ten (10).

5.4         Season Ticket holders are awarded one point per qualifying supporter number per away game attended. Points will not be awarded if tickets are purchased in the General Sale period. If a Season Ticket is lapsed for one or more seasons then all points accrued on that record will be removed and are strictly non-transferable.

  1. Lost or Stolen Away Match Tickets 

6.1         In order to gain admission to the Ground the Away Match Ticket must be legible and presented in its entirety at the Match.

6.2         The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Away Match Ticket.

  1. Cancellation & Withdrawal of Away Match Ticket

7.1         Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Conditions of Issue and/or Terms & Conditions of Entry to cancel and/or withdraw any Away Match Ticket issued. In the event of such cancellation or withdrawal no refunds shall be paid. Without prejudice to the general nature of the above, the following actions shall constitute serious breach of the Conditions of Issue and/or Terms & Conditions of Entry:

(a)         smoking in designated non-smoking areas;

(b)         being (or appearing to be) drunk or intoxicated;

(c)          persistent standing in seated areas whilst the Match is in progress;

(d)         the sale or transfer (save as permitted) of an Away Match Ticket to any person;

(e)         the deliberate misuse of an Away Match Ticket;

(f)          any misrepresentation in relation to clause 1.2, above;

(g)          the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;

(h)         the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;

(i)           whether at the Ground, or travelling to a Match: the use of foul, obscene, abusive and/or racist language and/or gestures; the chanting of anything of an indecent or racist nature; fighting, or engaging in and/or inciting violence;

(j)           bringing any of the following into the Ground (or using them within the Ground): illegal drugs; other illegal substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices; bottles; glass vessels or any item that might be used as a weapon or compromise public safety;

(k)          entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;

(l)           the supply of any misleading or incorrect information in any application;

(m)        any breach of clauses 2.2, 2.4, 2.5 or above; and

(n)         any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Away Match Ticket.

7.2         The Club may conduct security searches where it has reason to believe that any of the breaches set down in 7.1 has occurred or may occur, and/or in such circumstances as it considers reasonably necessary.

7.3         If an Away Match Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms and Conditions of Entry.

7.4         In the event that your Away Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion, and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). 

  1. Filming, photography and taping

8.1         All Away Match Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and may also be used in accordance with the NUFC CCTV and Imaging Policy as updated from time to time and available on the NUFC website at www.nufc.co.uk.    

8.2         All Away Match Ticket holders agree that the Matches for which Away Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

  1. Exclusion of Liability

9.1         The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from proven negligence of the Club or any other liability of the Club which cannot be excluded under applicable law.

9.2         Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

  1. General

10.1       The Club reserves the right to change these Conditions of Issue from time to time, and shall notify you of such changes via publication on the Club’s website or any other appropriate means of communication if they materially affect your rights as a consumer.

10.2       Any information that is collected from you, or from other sources about you, by the Club will be collected, stored, processed and deleted in accordance with the terms of our privacy policy which can be found here.

10.3       The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

10.4       The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.

10.5       The Conditions of Issue constitute the entire agreement between the Club and the Away Match Ticket holder and neither the Club nor the Away Match Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Conditions of Issue which is not set out therein.

10.6       If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall prevail.

10.7       Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue.  Nothing in these terms shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

10.8       These Conditions of Issue and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Conditions of Issue (including in relation to any non-contractual disputes or claims).

  1. Safeguarding and Welfare

11.1       Ticket holders acknowledge the Club is committed to safeguarding children, young people and vulnerable adults and expects all staff, players, volunteers, contractors, partners and guests to share this commitment.

11.2       The Club believes all staff, players, volunteers, contractors, partners and guests have a responsibility to report to the Club any concerns they have about the welfare of any child, young person or vulnerable adult.

11.3       Ticket holders acknowledge that the Club has in place core Safeguarding policies and procedures to safeguard as far as reasonably practicable all staff, players, volunteers, contractors, partners and guests is maintained. Specifically, these include, but are not limited to, the Club’s Safeguarding Children Policy, Safeguarding Vulnerable Adults Policy and Engaging Vulnerable Groups Policy.

11.4       Ticket holders acknowledge the Club expects the physical and verbal behaviour and conduct of the Licensee and any guest of the Licensee to be appropriate at all times and of a manner that maintains the Club’s approach outlined in clauses 11.1, 11.2 and 11.3

11.5       Ticket holders acknowledge that should the behaviour of the Licensee or any of the guests of the Licensee be deemed as breaching clauses 11.1 & 11.2, the Club reserves the right to take appropriate action which may include involving external organisations such as the Police or Local Authority Social Care Services in such action, if deemed necessary.

11.6       Ticket holders acknowledge that, in accordance with the Licensing Act (2003), other than for use as a through pass to the seating area as no alternative route is available, Children or Young People aged under sixteen years of age are not, at any time, permitted to be in Licensed Bar areas of the Stadium without being accompanied for the entire duration they are present in the area by a responsible person aged eighteen years or older.

11.7       Ticket holders acknowledge that, in accordance with the Club’s ejection policy, the Club reserves the right to eject any person deemed to have breached Ground Regulations. In the event such a person is identified as being a child or young person aged under thirteen, Ticket holders acknowledge that the accompanying responsible person aged sixteen or over must also leave the stadium to ensure the welfare of the ejected child or young person is maintained. Similarly, should the same responsible person be subject of the ejection, the child or young person they are accompanying must also leave the Stadium. Under no circumstances, in the case of an ejection, must the two parties be separated.

 

 

CLUB MEMBERSHIP

MEMBERSHIP TERMS & CONDITIONS

These are the terms and conditions which shall apply to your Club Membership. Please read these terms carefully before you submit your details to us.

We are Newcastle United, which is a group of companies which includes Newcastle United Football Company Limited (“the Club”). We can be contacted via any of the methods shown below:

Tel: 0344 372 1892 ( Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls )

Email: boxoffice@nufc.co.uk

Newcastle United Football Club

St. James’ Park

Newcastle upon Tyne

NE1 4ST

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

When we use the words "writing" or "written" in these terms, this includes emails.

  1. Sale Conditions

1.1         By purchasing a Membership product you acknowledge your acceptance of the Terms and Conditions of purchase.

1.2         Anyone purchasing a Membership on behalf of any other person shall be deemed to be acting with the consent of the Member for whom they have purchased Membership, including acting with the authority to agree to these Terms and Conditions on behalf of each Member.

1.3         Membership is sold on the basis of one per person. The Club shall be entitled to refuse an application from, or cancel the Membership of any Member who:

(a)         it believes is not a genuine supporter of the Club; or

(b)         does not provide the personal details or information that the Club requires to process or maintain their Membership.

  1. Membership Enrolment

2.1         The Club has two official membership schemes for which eligibility is dependent on your age at the date that you apply to become a member as stated below:

(a)         Supporters aged 18 years and over on 1 September 2021 are eligible for membership of the Official Club Membership scheme. Official Club Membership incurs an annual membership fee of thirty five pounds (£35) plus postage and packaging.

(b)         Supporters under the age of 13 on 1 September 2021 are eligible for membership of the Magpies membership scheme. Membership of the Magpies incurs an annual membership fee of twenty pounds (£20) plus postage and packaging.

2.2         Membership subscription is seasonal and will expire at the end of the relevant season of purchase.

2.3         On expiry of Membership all rights and benefits of Membership will cease.

2.4         The Club reserves the right to re-brand or re-name the Membership scheme or introduce additional official membership schemes at any time. Members may at the discretion of the Club be transferred onto any such additional or replacement scheme without prior notice provided always that they shall be entitled to the same or similar benefits.

2.5         The Club will process Membership applications in order of receipt. Membership packs will be posted within 1 month of purchase, subject to extenuating circumstances.

2.6         All Membership materials will be sent to the Member's address or email (as provided by the Member). The Club is not responsible for the accuracy of this data and the Member must make sure that their contact information is correct at all times.

2.7         The Club shall not have any liability to a Member for any late delivery or non-delivery of a Membership card, documents or other materials resulting from the actions or omissions of any postal service provider.

  1. Concessionary Rates

3.1         In order to qualify for a concessionary Season Ticket rate you must fulfil the following criteria:

(a)         A junior Season Ticket concession is available to anybody under the age of 18 on 1 September 2021. Proof of date of birth (e.g. a birth certificate) is required for all new season ticket applications.

(b)         A young person’s Season Ticket concession is available to anybody over the age of 18 and under the age of 21 on 1 September 2021. Proof of date of birth (e.g. a birth certificate) is required for all new season ticket applications. These 18-21 concessions will only be available within the Category 3 seating locations.

(c)          a student Season Ticket concession is available to all full time students in possession of a signed certificate of enrolment along with a valid smartcard. The student must be enrolled for the whole season which they are claiming the concession for. Proof must be shown each season;

(d)         A senior citizen Season Ticket concession is available to anybody over the age of 65 on 1 September 2021. Proof of date of birth (e.g. a birth certificate) is required for all new season ticket applications.

(e)         Applicants who apply for a disabled Season Ticket concession can be required to provide supporting information. If a disabled person requires the assistance of an attendant, that attendant will be admitted free of charge for the sole purpose of giving assistance to the disabled person and does not infer any right to attend matches without the disabled person. If the concession is under 13, the carer must also pay full price.

3.2         The minimum age to attend a Match at the Ground for unaccompanied juniors is 13 years. For the avoidance of doubt, the final decision on admission to the Ground belongs to the Box Office Manager.

3.3         The minimum age to be admitted to the Platinum Club, Bar 1892 and the Sports Bar unaccompanied is 16 years.

3.4         Any amendments from an adult to a concession, (including juniors, senior citizens, students and disabled) must be made no later than 31st October 2021.

  1. Membership Benefits

4.1         Membership does not guarantee that a Member will be entitled to purchase a match ticket for any game or to attend any of the Club's matches.

4.2         The number of tickets permitted to be purchased per match may be limited dependent on the fixture. Membership discount may be limited to 1 ticket per match per membership held.

4.3         All Membership Benefits are subject to change at any time.

4.4         Members shall be entitled, upon presentation of their Membership Card, to free admission to all Football League Reserve League fixtures, wherever played, subject to capacity restrictions at the relevant venue not having been exceeded.

4.5         The Club reserves the right to vary the manner or system by which tickets for any of the Club's matches are allocated or by which Members will qualify for such tickets, provided that reasonable notice is given to Members.

4.6         When seeking to enjoy the benefits of Membership, a Member may be required at any time to show their Membership card for inspection by the Club's representatives to prove that they are a Member.

4.7         Neither a Membership Card nor the benefits of Membership may be transferred to any other person. All Membership Cards remain the property of the Club, which may require the immediate return of a Membership Card at any time.

4.8         The benefits of Membership are as advertised by the Club, the Club reserves the right to substitute replacement products or benefits as part of Membership in place of any products or benefits advertised in promotional material.

4.9         Away fixture tickets are limited to one per Member and are sold subject to availability.

  1. Loss, Theft, Refunds and Cancellations

5.1         If a Member loses or misplaces their Membership card, or has it stolen, they should report this to the Club as soon as possible. If the Membership card is stolen, the Police should also be contacted immediately by the Member. The Club shall be entitled to charge a fee for the issue of any duplicate Membership card, subject to change at the Club's discretion.

5.2         The Club may cancel the Membership of a Member and all associated benefits if they breach any of these Terms and Conditions or are banned or restricted from attending any football ground (including the Ground)

5.3         The Club reserves the right to not refund membership fees due to (i) late delivery of any Membership Benefits, (ii) change of personnel at the Club, (iii) delays in processing membership applications, (iv) change of venue, fixtures and other event changes including match fixtures.

5.4         Membership fees are paid upon application and can be submitted anytime during the course of a season. On processing your application we will send your Welcome Pack.

5.5         Fees are calculated per Membership package and relate to concessions offered from time to time, pack specifics and geographic area of origin.

5.6         If a Membership is cancelled, whether by the Club or the Member, no refund will be paid to the relevant Member for any remaining period of Membership.

5.7         If the method of payment provided for Membership fails or is refused (other than as a direct result of proven fault by the Club), the prospective Member shall pay any charges incurred by the Club as a result, and Membership will be withdrawn from the Member until the Membership subscription (and any relevant charges) have been paid for in full.

5.8         The Club shall not have any liability to a Member for a failure to carry out or delay in carrying out its obligations under these Terms, caused by any circumstances outside of the Club’s reasonable control (including, but not limited to, default of suppliers or 3rd parties).

  1. Membership Additional Terms

6.1         The Club reserves the right to change these Terms and Conditions from time to time and shall publish any material changes on the Club's website, or such other appropriate means of communication.

6.2         These Terms and Conditions are the entire agreement between the Club and the Member in relation to their Membership.

6.3         If any of these Terms and Conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such Terms and Conditions shall, to that extent, be severed from the remaining Terms and Conditions which shall continue to be valid to the fullest extent permitted by applicable laws.

6.4         These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the Courts of England and Wales.

HOSPITALITY SINGLE MATCH TERMS AND CONDITIONS

1. Basis of Agreement

These terms and conditions govern the agreement to be entered between:-

(1) NEWCASTLE UNITED FOOTBALL COMPANY LIMITED of St James' Park, Newcastle upon Tyne NE1 4ST (“NUFC” or “the Club”);

(2) The company, firm, organisation or person(s) (the “Client”) stated in (i) the enclosed or online order form ("Booking Form") or (ii) the email the Club sends to the Client confirming our acceptance of the Booking Form (“Booking Confirmation”).

1.1       Please read these terms carefully before you submit The Booking Form to us. These terms tell you who we are, how we will provide the service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact the NUFC Hospitality Team to discuss.

1.2       You can contact us by telephoning our customer service team at 0191 201 8444 or by writing to us at hospitality@nufc.co.uk

1.3       If NUFC needs to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to in the Booking Form of Booking Confirmation.

1.4       When we use the words “writing” or “written” in these terms, this includes emails.

  1. MATCHDAY HOSPITALITY

2.1       The Client shall be entitled to the hospitality at the specified single match (“Match”)  referred to on the Booking Form and/or in the Booking Confirmation ("Match Day Hospitality") at St James’ Park, Newcastle upon Tyne NE1 4ST (“Stadium”)  upon issuance of the Booking Confirmation, at which point a contract will come into existence between the Client and the Club (“Contract”) subject always to payment of the contract price specified in the Booking Form and/or Booking Confirmation in accordance with clause 6 ("Contract Price")  and the conditions set out in clause 3.

2.2       If the Club is unable to accept or accommodate the Client’s order, the Club will inform the Client of this. This might be because the Match Day Hospitality is unavailable as requested on the Booking Form, or because of unexpected limits upon the Club’s resources, or due to revised Covid-19 related government and/or local government and/or football governing body laws, regulations, restrictions or guidance, or because the Club has identified an error in the price or description of the service, or because the Club cannot meet a delivery deadline or requested specification the Client has specified.

2.3       The Club will assign an order number to the Client’s order and state this on the Booking Confirmation. It will help the Club if you can tell us the order number whenever you contact us about the Client’s order.

  1. BOOKING CONDITIONS

3.1       The Contract shall be subject to and include (a) these terms and conditions; (b) the general admission Home Match Ticket Conditions of Issue issued to each guest; and (c) the code of conduct issued by the Club from time to time with regard to Covid-19 measures applicable to all attendees at the Stadium (“Supporter Code of Conduct” of which the current version can be found here: https://www.nufc.co.uk/return-of-fans/supporter-code-of-conduct/ 

3.2       Each Booking Form and particulars of Match Day Hospitality therein shall remain provisional until the Club issues a Booking Confirmation and (if applicable) until any required payment and/or deposit is duly paid by the Client in accordance with Clause 6.

3.4       The Club shall not accept responsibility for any delay that may be caused by any Booking Form which is completed incorrectly by the Client. 

3.5       For the avoidance of doubt, any terms and conditions of purchase submitted by the Client shall not be binding on the Club, even if supplied to the Club after the date on which the Client views a copy of this Agreement, and the Contract shall constitute the entire agreement between the Club and the Client, superseding and extinguishing all previous agreements, understandings and arrangements between them, whether written or oral, relating to the Match Day Hospitality (as detailed in the Booking Form or Booking Confirmation).

3.6        These terms and conditions shall not confer any right of exclusive possession upon the Client at any time. The Club shall select and provide details of the seats relating to each Match Day Hospitality. The Club reserves the right to vary at its sole discretion if necessary any allocated seating, facilities or services or any part of the designated hospitality area(s) which form part of the Match Day Hospitality (including without limitation in accordance with the Supporter Code of Conduct and/or the event of any covid-19 related issues / laws / guidance / regulations / restrictions, construction, development, maintenance or other works, force majeure or unforeseen circumstances affecting such hospitality area(s) and/or the Stadium) in which case the Club will use its reasonable endeavours to ensure that the alternative seating, facilities or services provided are of a comparable standard and quality to those originally allocated. This clause 3.6 applies to any Match, including any Match where the Club does not retain primary control of the seating, facilities or services (including, but not limited to, domestic cup competitions).

3.7       The Club cannot guarantee that any Match will be played as scheduled. Any Match may be cancelled, postponed, abandoned during play or rearranged and the dates and/or kick off times of all matches during a Season may be subject to change for any reason including factors outside the Club’s control such as, without limitation, pandemic, Covid-19 related guidance / laws / regulations / restrictions (whether at local government level or national level or football authorities level), adverse weather conditions, television broadcasting or cup competition requirements. If the Match is cancelled, postponed, rescheduled, abandoned or otherwise rearranged then the position is as follows:

(a)        where prior to the scheduled day of the relevant Match (“Match Day”) (e.g. as a result of television broadcasting rescheduling) or prior to admission to the Stadium on Match Day, the Match is rearranged for another date, the Client shall be entitled to attend the rearranged Match at no extra charge to the Client. Always subject to the Client demonstrating with evidence (such evidence being reasonably acceptable to the Club in its sole discretion) that it is prevented and/or unable to attend such rearranged fixture (without limitation “prevented” shall not include mere inconvenience of the rearranged time or a preference on the part of the Client not to attend the Match Day, in all such cases the applicable provisions of Clause 7 shall apply),  the Club shall use its reasonable endeavours within the time available to resell the Match Day Hospitality to another party, in which case the Client shall be entitled to receive a refund of the Contract Price (less any deposit paid);

(b)        if a Match is abandoned after admission to the Stadium (whether before or after kick-off) and such Match is rearranged, the Client shall not be entitled to a refund but shall be entitled to attend the rearranged Match provided the Client shall pay half price for the Match Day Hospitality at such rearranged Match; or

(c)        if a Match is cancelled after Client admission (whether before or after kick off) and such Match is not rearranged, the Client shall be entitled to a refund of half (50%) of the Contract Price for such Match.

In each of the circumstances set out in this clause 3.7, the Club shall not be deemed to be in breach of this contract and the position set out herein shall be the Client’s sole remedy. The Club shall not be liable for any consequential losses arising from an abandonment, postponement, cancellation or other rescheduling of any match, including but not restricted to travel and accommodation costs incurred by the Client.  

3.8       Except where the Club has provided a Booking Confirmation, the Club reserves the right at its sole discretion to reject any completed Booking Form.

3.9       The Contract shall only entitle the Client to make use of the Match Day Hospitality referred to in the Booking Confirmation at the Match, subject to clause 3.7 above.

3.10     The Club reserves the right to update or amend these terms and conditions at any time.  The Club will notify the Client of such changes in writing. No alteration or amendment to this Contract shall be binding unless agreed in writing by the Club.

  1. CLIENT RIGHT TO MAKE CHANGES

If the Client wishes to make a change to the Booking Confirmation it must contact the Club. The Club will let the Client know if the change is possible. If the change is possible, the Club shall inform the Client of any changes to the price of the Match Day Hospitality, or anything else which will be necessary as a result of the requested change. The Club will ask the Client if it wishes to go ahead with the change in such circumstances.  

  1. CLUB RIGHT TO MAKE CHANGES

The Club may change the Match Day Hospitality:

  • to adapt to any Covid-19 related laws, regulations, guidance (whether local or statutory or from football authorities), restrictions or otherwise (regardless of whether such arise at the local government or national government level, or from football authorities);
  • to reflect changes in relevant laws and regulatory requirements; and

            (b)        to implement operational or technical adjustments and improvements.

  1. PAYMENT

6.1       Whether by way of cash funds or by the application of any existing credits on the Client’s account with the Club, at the date and time of the Booking Confirmation the Club shall charge and the Client shall pay the Contract Price in accordance with this Clause 6.1. The Club also reserves the right to charge the Client a deposit in respect of the Match Day Hospitality (such amount of such deposit required shall be as set out in the Booking Confirmation). Where the Club provides a Booking Confirmation and a deposit is duly received from the Client, the deposit will be credited against the Contract Price. The Contract Price is to be paid no later than the end of the date of the Booking Confirmation (or the next banking day if the Booking Confirmation is not issues on a banking day) and the time for such payment shall be of the essence. In the event of default of payment by the Client the Club may cancel the Match Day Hospitality. If the Match Day Hospitality is cancelled in such circumstances, the Club is entitled to retain any deposit paid to cover the Club’s administration costs arising from such cancellation and the Client will be liable to the Club for any unpaid amounts and for any loss suffered by the Club as a result of the Client’s default.

6.2       All prices quoted by the Club (whether orally, in writing, or upon the Club’s websites) are exclusive of VAT and any other sales tax or similar imposition, which will be added to the Booking Confirmation at the then prevailing rate.

6.3       The Client will be invoiced by the Club according to the details shown in the Booking Confirmation, whether or not the numbers of persons attending the Match or event are lower than those detailed on the Booking Form. The Booking Confirmation is determinative of the due date for payments under any payment terms, and in any discrepancy between the Booking Confirmation and an issued invoice the Booking Confirmation shall take precedence.

6.4       Any additional goods or services provided by the Club in addition to those included in the Contract Price and in addition to those detailed on the Booking Confirmation ("Additional Goods and Services") will be invoiced by the Club separately and payable by the Client in full within 14 days of the date of issue of the invoice.

6.5       Save as where expressly included in the package detailed on the Booking Form and/or Booking Confirmation, All bar bills, accounts and related expenses (“Bar Expenses”) are excluded from the Contract Price and shall be payable by the Client in addition to any Match Day Hospitality catering specified in the Booking Confirmation. Unless other terms are specifically and expressly offered by the Club (in its sole discretion), Bar Expenses will be payable at the point of purchase upon the Match Day to Sodexo Limited (who, for the purpose of this Contract, is an independent third party contractor of the Club) or such other supplier appointed by the Club from time to time.  A copy of Sodexo Limited’s payment terms are available direct from Sodexo Limited or from the Club upon written request.

6.6       If the Client fails to pay any sum due and payable to the Club under clause 6.1 and/or clause 6.4 by the due date, without affecting the Club’s other rights, interest shall accrue on the unpaid amount from the due date to the date of actual payment (or until judgment).  Interest shall be calculated on the basis of a year of 365 days and for the actual number of days elapsed, shall accrue daily, and shall be compounded quarterly. The interest rate shall be statutory interest and to the extent that, and for so long as, a rate for statutory interest is not set or does not apply, a rate equal to 6 (six) per cent 6% above the base rate of Barclays Bank PLC from shall be applied.

  1. CANCELLATION

7.1       Where the Client is a consumer purchasing Match Day Hospitality online, the Client may exercise its applicable rights under the Consumer Contracts Regulations 2013 as applicable to online purchases. 

7.2       Subject to clause 7.1, on the issuance of the Booking Confirmation there shall be no right of cancellation by the Client and the Club shall be entitled to retain any deposit paid by the Client and any other sums paid (including the Contract Price) by the Client in respect of the Booking; and to the extent the whole of or any part of the Contract Price has not been paid, such amount shall remain due and payable by the Client.

  1. CLIENT OBLIGATIONS

8.1        The Client shall, and shall ensure that the Client's servants, agents, employees, visitors, attendees or other invitees (“Guests”) shall:

           

  • Provide all such confirmations, information and completed documentation as required by the Club (including, but not limited to, Covid-19 health questionnaire and contact information) at such times and places stipulated by the Club;
  • Comply with the Home Match Ticket Conditions of Issue;
  • Comply at all times with the Supporter Code of Conduct;
  • Cooperate fully with the Club in respect of any matters related to compliance with Covid-19 related measures, including (but not limited to) any social distancing measures, staggered entry times, and the provision of valid and up to date ‘track and trace’ information and compliance with verification processes. The Club reserves the right to refuse entry to (or to eject) any Client, Guest or group not complying with any such measures.
  • be appropriately dressed to use the hospitality areas at the Club's premises in accordance with the then prevailing dress code policy as determined by the Club. It is the Client’s responsibility to ensure that the Guests are informed of and comply with any dress code policy. The Club reserves the right to refuse access to any person not complying with the applicable dress code policy.
  • refrain from damaging, altering or removing any of the fittings, furnishings or equipment at the Club’s premises or any other premises at which the Match Day Hospitality is provided, and in the event of any such damage, alteration or removal the Client will pay to the Club (on demand) the cost of reinstating, repairing or replacing any such damage, alteration or removal;
  • comply with:
  • such statutes and regulations governing the use of the Stadium or such other Club premises at which Match Day Hospitality is provided, whether made by local government, football authorities, national government or a licensing authority or otherwise including but not limited to the Football Spectators Act 1989, the Sporting Events (Control of Alcohol) Act 1985 and the Football Offences Act 1991 (all as may be amended from time to time);
  • such reasonable regulations as the Club, or the owners of any other premises at which the Match Day Hospitality is provided, may from time to time make governing the use of the Club’s premises provided that such regulations are available for inspection by the Client;
  • any and all instructions of any steward or Club officer or employee and/or any police officer; and
  • the rules, regulations and bye-laws of FIFA, UEFA, The Football Association, The Premier League, The Football League and the Club in respect of the relevant competition and any other ground or premises regulations.
  • not bring onto the Club’s premises or use within the Club’s premises any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or the Stadium; except that mobile phones shall be permitted within the Club’s premises provided that they are used for personal and private use only;
  • refrain from swearing, spitting, adopting unruly, inappropriate, offensive or illegal behaviour, committing acts of racial abuse or other discriminatory behaviour as to race, ethnicity, sex, sexual orientation, age religion or disability, or committing any offence under the Acts set out in 9.1(c)(i) above;
  • undertake that alcohol will only be consumed in a responsible and safe manner and ensure that no Guest under the age of 18 will consume alcohol on the Club's premises;
  • refrain from bringing any food or beverages on to the Club’s premises, or on to any other premises at which the Match Day Hospitality is provided;
  • use the Club’s premises, and any other premises at which the services subject of this Contract are provided, at all times in a proper and lawful manner and not cause nuisance, annoyance or inconvenience to any person;
  • not use the Match Day Hospitality and/or any access to the Match Day Hospitality as a gift, prize or similar or for any public promotional purposes or otherwise re-sell use of the same;
  • not do anything which is derogatory to and/or brings the Club into disrepute; and
  • not make any alterations or additions to the hospitality area whatsoever (including in relation to any branding that would be visible from the Stadium bowl.

8.2       The Client shall be responsible for the behaviour of its Guests and the Client shall indemnify the Club, and the owners of any other premises at which the Match Day Hospitality is provided, against any loss or damage suffered by such owners or by the Club, its employees, servants or  agents and caused by the Client or any Guests.

8.3       Any person who behaves in contravention of the terms of this clause 8 or acts in a manner which the Club considers (acting reasonably) is likely to bring the Club’s good name into disrepute or is otherwise for any reason barred or banned from entering the Club’s premises, may at the Club’s sole discretion be ejected from such premises and refused admission subsequently to any part of the premises by means of any ticket admission or Package.

  1. FORCE MAJEURE

9.1       For the avoidance of doubt, the Club and the Client hereby agree that changes to the law / regulations / guidance in respect of Covid-19 implemented after the submission of the Booking Form and up to and including the day of the Match (whether implemented by football authorities, local government or national government) and which impact the Match Day Hospitality in any respect whatsoever (or which cause the Match to be postponed, cancelled or rescheduled) shall constitute a Force Majeure Event for the purposes of the Contract.

9.2       In the event of the Club being prevented or delayed at any time from performing any of its obligations under this Contract by reason of any act, event, accident or other happening beyond the control of the Club or which cannot be overcome by means normally employed in performance and at comparable expense, including, without prejudice to the generality of the foregoing, strikes, lockouts, epidemic, pandemic, industrial disputes, riots, wars, civil disturbance, fire, explosions, storms, power failure, governmental or local authority or football authority regulations and requirements, loss of liquor licence and difficulties relating to venues other than the Club’s own property ("Force Majeure Event"), any such failure or delay in performance shall not be deemed to constitute a breach of the obligations of the Club but performance of such obligations shall be suspended during the continued existence a Force Majeure Event and all rights of the Club at the time for performance shall be extended for a period equal to the aggregate of:

   (a)                 the period or periods of continued existence of the Force Majeure Event, and

   (b)                 such further period (if any) as the Club in its sole discretion reasonably considers is required, due to repairs, maintenance, rebuilding, delays in transportation, shortage of manpower or materials or other cause directly occasioned by, or attributable to the Force Majeure Event.

9.3       In the event that a Force Majeure Event prevents the Club permanently from performing its obligations under this Contract, the Club shall be entitled to terminate this Contract by notice in writing to the Client without prejudice to the rights and obligations of the parties accruing up to and including the date of termination.

  1. LIABILITY

10.1     Nothing in this clause 10 shall operate to exclude or limit the liability of either party for (i) death or personal injury resulting from its negligence, (ii) for fraud or fraudulent misrepresentation or (iii) for any other matter which cannot be excluded or limited by law.

10.2     Where the Client enters into the Contract as a business, the Club will not under any circumstances whatsoever be liable for any indirect or consequential loss, or loss of profit, whether direct or indirect, suffered by the Client.

10.3     Where the Client is a consumer, the Club will not be liable for any losses which the Client suffers as a result of the Club’s breach of this Contract except for losses which are reasonably foreseeable at the time the Contract is entered into, or the Club's negligence.

10.4     The total liability of the Club for any losses of the Client arising out of or in connection with this Contract shall be limited to an amount equal to the total Contract Price as specified in the Booking Confirmation.

10.5     The Club will take reasonable precautions for the security of the area where the Match Day Hospitality is provided but the Club will not be liable for the loss of or damage to the property of the Client and/or Guests, whether from or in the hospitality area or elsewhere at and/or near the Stadium or its premises.

  1. TERMINATION

11.1     Club shall be entitled to terminate this Contract immediately by notice in writing to the Client if:

 (a) the Client or any Guest breaches the terms of the Home Match Ticket Conditions of Issue;

(b) the Client or any Guest in the reasonable opinion of the Club breaches (or fails to reasonably cooperate with the Club’s implementation of) the Supporter Code of Conduct;

(c) the Client commits a material breach of the Contract which cannot be remedied or which can be remedied but the Client fails to do so within a reasonable period specified by the Club;

(d) the Client fails to provide, or provides false or misleading information to the Club;

(e) the Client resells or transfers the Match Day Hospitality or any ticket;

(f) any procedure is commenced with a view to the winding-up or re-organisation of the Client and that procedure is not terminated or discharged within 30 days;

(g) any procedure is commenced with a view to the appointment of an administrator, receiver, administrative receiver or trustees in bankruptcy in relation to the Client or its assets and that procedure is not terminated or discharged within 30 days;

(h) the holder of any security over the assets of the Client takes any step to enforce that security and that enforcement is not discharged within 30 days;

(i) the assets of the Client are subject to attachment, sequestration, execution or similar process and that process is not terminated or discharged within 30 days;

(j) the Client is unable to pay its debts as they fall due or enters into a composition or arrangement with its creditors or any class of them; or

(k) anything similar to any of the events described in clauses 11.1(f) to 11.1(j) happens to any holding company of the Client or the Client.

11.2    The Club shall be entitled to terminate this Contract on providing 14 days' written notice to the Client provided that the Club also refunds the Client any Contract Price paid by the Client (to be calculated on a pro rata basis) and received by the Club (in each case, taking into account any Match Day Hospitality provided by the Club up to and including the date of termination).

11.3     In the event that the Club terminates this Contract in reliance upon any of clause 11.1 above or as a result of any other default by the Client, the Club shall not be under any liability to refund any part of the Contract Price and following such termination the Club shall be free to supply the Match Day Hospitality to any other person.

11.4     The Client may terminate this Contract if the Club commits a material breach of the Contract which cannot be remedied or which can be remedied but the Club fails to do so within 30 days after being given written notice of the breach by the Client.

11.5     Termination or expiry of these Terms and conditions shall not release the parties from any liability or right of action or claim which at the time of such termination or expiry has already accrued or may accrue in respect of any act or omission prior to such termination or expiry. Further, termination or expiry shall discharge the parties from any liability for further performance of these Terms and conditions (save for in respect of any provision which is expressly or by implication intended to remain in force after such expiry or termination). For the avoidance of doubt, the Club shall be entitled to make available the use of the relevant Match Day Hospitality area to any third party following expiry or termination of these Terms and conditions.

  1. GENERAL

12.1     The Match Day Hospitality and associated Home Match Ticket are made available to the Client and any Guests on a non-transferable basis and shall not be transferred or re-sold under any circumstances (except as expressly provided elsewhere in the Contract).

12.2     The Client shall not assign this Contract or its rights and/or obligations under it or grant any rights whatsoever by way of sub-contract, licence, or otherwise to any other person in respect of the Match Day Hospitality.

12.3     The Club may assign and/or sub-contract any of its rights and/or obligations under this Contract with the Client.

12.4     Any person who is not a party to this Contract shall not be entitled to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

12.5     The Club may, from time to time, create images, audio content, visual content and/or audio-visual video footage which may include those in attendance at the hospitality areas and/or the stadium. The Club’s CCTV and Imaging Policy and its Privacy Notice are available via the Club’s website. By agreeing to these terms of the Contract, the Client agrees (including for and on behalf of Guests) that the Club owns all rights in such images and footage and shall be entitled to use the same for the purpose of (i) promoting the Club and its commercial partners; and (ii) any other Club commercial activity.

  1. GOVERNING LAW AND JURISDICTION

This Contract is subject to English Law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.


CCTV & IMAGES NOTICE POLICY

CCTV & IMAGES NOTICE POLICY

  1. Policy Statement

CCTV

1.1       We (NUFC) believe that CCTV and other surveillance systems have a legitimate role to play in helping to maintain a safe and secure environment for all our staff and visitors. However, we recognise that this may raise concerns about the effect on individuals and their privacy. This policy is intended to address such concerns.

1.2       Images recorded by surveillance systems may become personal data in some circumstances, in which case they must be processed in accordance with data protection laws. We are committed to complying with our legal obligations and ensuring that the legal rights of staff and visitors, relating to their personal data, are recognised and respected.

1.3       This policy is intended to assist staff in complying with their own legal obligations when working with personal data. In certain circumstances, misuse of information generated by CCTV or other surveillance systems could constitute a criminal offence.

Event Images

1.4       Photography, audio-visual recording, and broadcasting is an integral part of match days and other events held at St James’ Park Stadium (“the Premises”). When you attend a football match, or other public event at the Premises, as a fan / participant / supporter / visitor / member of staff / contractor or other capacity you may be recorded and/or photographed by a member of the public, our official cameramen or photographers; as well as those of our partners; and the press and media who are invited to cover our matches and events (“Event Images”).

1.5       Some Event Images may be published (which means broadcast, printed, or posted online) contemporaneously, for example on our website, social media or other platforms; on media platforms, including international media platforms, on linear and digital television channels; or on press and media websites or social media, and in print publications; and across social networking platforms.

1.6       Event Images may also be used by us or by third parties for historical, archive or review purposes.

1.7       From time to time NUFC will use Event Images for promotional, corporate, commercial, staff training, health and safety and/or operational purposes.

1.8       We will not use, share, broadcast or otherwise make public any images of individuals that are obviously private, or we believe may potentially cause offence, embarrassment or distress.

Competition Images

1.9       We run routine supporter and other competitions, for the purposes of engaging with fans of the Club, the Club’s community, and for providing opportunities for fans to have access to fantastic Club prizes.

1.10     For the purposes of these competitions, on occasion we publish and/or use images in order to celebrate the success of the winners and to promote Club competitions (“Competition Images”).

1.11     We take the privacy of our staff, fans and others with whom we interact seriously, and will only use Competition Images, Event Images and CCTV Images respectfully to your data protection rights. Details of how we handle personal data are set out below and in our privacy policy here.

  1. Definitions

2.1       For the purposes of this policy, the following terms have the following meanings:

Best Practice: means the exercise of the degree of skill, care, diligence, practice, prudence and foresight which is reasonably and ordinarily expected from a skilled and experienced practitioner in an activity of same or similar scope and complexity to the subject matter of this policy, and where such contractor is seeking to comply with its contractual obligations and all applicable law and regulatory requirements.

CCTV: means bodycams, fixed and domed cameras designed to capture and record images of individuals and property.

Competition Images: Images of participants taken when they have won (or reached an advanced stage of) a Club competition.

Data: is information which is stored electronically, or in certain paper-based filing systems. In respect of CCTV, this generally means video images. It may also include static pictures such as printed screen shots.

Data Protection Law: means all applicable laws and regulations relating to the processing of personal data and privacy in any relevant jurisdiction including without limitation the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (SI 2000/2699) and any order, guidelines and instructions issued by a relevant national regulator or judicial authority in England.

Data Subjects: means all living individuals about whom we hold personal information as a result of the operation of our CCTV (or other surveillance systems) and the capture of Event Images and/or Competition Images.

Event Images: means the images from photographs and video footage of crowds and fans and other media content which we use and is created by us (or on our behalf) at football matches and events or as provided to us directly by individuals or groups themselves for our use.

GDPR: means the General Data Protection Regulation (CEU 2016/679) and any national implementing laws, regulations and secondary or related legislation (including as transposed into domestic legislation).

Data Controllers: are the people who, or organisations which, determine the manner in which any personal data is processed. They are responsible for establishing practices and policies to ensure compliance with the law. We are the data controller of all personal data used in our business for our own commercial purposes.

Data Users: are those of our employees whose work involves processing personal data. This will include those whose duties are to operate CCTV cameras and other surveillance systems to record, monitor, store, retrieve and delete images. It will also include those whose duties include working with Event Images and/or Competition Images for promotional or other commercial purposes. Data Users must protect the data they handle in accordance with this policy and our data protection policies.

Data Processors: are any person or organisation that is not a data user (or other employee of a Data Controller) that processes Data on our behalf and in accordance with our instructions (for example, a supplier which handles Data on our behalf).

Material: is any audio, visual or audio-visual material or any information or data that, whether or not it was intentionally created for such purposes, is used for commercial purposes or is capable of being used for commercial purposes.

Personal Data: means data relating to a living individual who can be identified from that data (or other data in our possession). This will include video, photographic and digital images of identifiable individuals.

Premises: means the Club’s stadium at St James’ Park, Newcastle upon Tyne NE1 4ST; the Club’s Academy at Little Benton, Off Greenlee Drive, Newcastle upon Tyne, NE7 7SF; the Club’s Training Ground at Darsley Park, Whitley Road, Benton, Newcastle upon Tyne, NE12 9SF; the Club merchandise outlet at St James’ Park, Newcastle upon Tyne NE1 4ST; and Nine Bar at St James’ Park, Newcastle upon Tyne NE1 4ST.  

Processing: is any activity which involves the use of Data. It includes obtaining, recording or holding Data, or carrying out any operation on the Data including organising, amending, retrieving, using, disclosing or destroying it. Processing also includes transferring Personal Data to third parties.

Surveillance Systems: means any devices or systems designed to monitor or record images of individuals or information relating to individuals. The term includes CCTV systems as well as any technology that may be introduced in the future such as automatic number plate recognition (ANPR), body worn cameras, unmanned aerial systems and any other systems that capture information of identifiable individuals or information relating to identifiable individuals.

  1. About This Policy

3.1       We currently use CCTV cameras to view and record individuals on and around the Premises. This policy outlines why we use CCTV, how we will use CCTV and how we will process Data recorded by CCTV cameras to ensure we are compliant with Data Protection Law and Best Practice. This policy also explains how to make a subject access request in respect of personal data created by CCTV.

3.2       Sporting, social, charitable, retail, community and entertainment events take place at the Premises. On such occasions, Event Images and/or Competition Images may be captured incidentally (for instance, crowd shots in media coverage) and/or deliberately (for instance, television broadcast, official publicity or commemorative images). This policy outlines how and why we use Event Images and Competition Images and how we will process such Data to ensure we are compliant with Data Protection Law and Best Practice.

3.3       We recognise the information that we hold about individuals is subject to Data Protection Law. Event Images, Competition Images and images of individuals recorded by CCTV cameras at the Premises and/or in the workplace are Personal Data and therefore subject to the Data Protection Law. We are committed to complying with all our legal obligations and seek to comply with Best Practice suggestions from the Information Commissioner’s Office (ICO).

3.4       This policy covers all football supporters, Premises attendees, NUFC affiliates, Premises event participants, sporting players, entertainers, Premises event organisers (and their employees and contractors), Premises licensees, NUFC employees, directors, officers, consultants, contractors, freelancers, volunteers, interns, casual workers, zero hours workers and agency workers, and visiting members of the public.

3.5      This policy is non-contractual and does not form part of the terms and conditions of any employment or other contract. We may amend this policy at any time without consultation. The policy will be regularly reviewed to ensure that it meets legal requirements, relevant guidance published by the ICO and industry standards.

3.6      A breach of this policy may, in appropriate circumstances and depending upon the person(s) involved, be treated as a disciplinary matter or referred to an appropriate 3rd party for further action. For NUFC employees, directors, officers, consultants, contractors, freelancers, volunteers, interns, casual workers, zero hours workers and agency workers – following investigation, a breach of this policy may be regarded as misconduct leading to disciplinary action, up to and including dismissal.

  1. Personnel Responsible

4.1       The NUFC directors and operational management team have overall responsibility for ensuring compliance with relevant legislation and the effective operation of this policy. Day-to-day management responsibility for deciding what information is recorded, what images are taken, how they will be used and to whom they may be disclosed has been delegated to the Operations Department. Day-to-day operational responsibility for CCTV cameras and the storage of data recorded, Competition Images and Event Images is the responsibility of the Operations Department.

4.2       Responsibility for keeping this policy up to date has been delegated to the Head of Operations and the Head of Safety and Security. 

PART 1: CCTV

  1. Reasons for the use of CCTV

1.1       We currently use CCTV around the Premises. Such use is necessary to protect vital interests of individuals and is necessary for legitimate business purposes, including:

(a)        to prevent crime and protect buildings and assets from damage, disruption, vandalism, terrorism and other crime;

(b)        for the personal safety of all staff, visitors and other members of the public and to act as a deterrent against crime;

(c)        to support law enforcement bodies in the prevention, detection and prosecution of crime and/or terrorism;

(d)        to assist in day-to-day management, including ensuring the health and safety of staff and others;

(e)        to assist in the effective resolution of disputes which arise in the course of disciplinary or grievance proceedings;

(f)         to assist in the defence of any civil litigation, including employment tribunal proceedings;

            (g)        for insurance purposes and investigating insurance claims;

            (h)        to assist in the investigation of customer complaints.

This list is not exhaustive and other purposes may be or become relevant.

  1. Monitoring

2.1       CCTV monitors the exterior and interior of the Premises and the perimeter, main entrances and secondary exits, corridors, areas inside the bowl of the stadium, function suites and bars 24 hours a day and this data is continuously recorded.

2.2       Camera locations are chosen to minimise viewing of spaces not relevant to the legitimate purpose of the monitoring. As far as practically possible, CCTV cameras will not focus on private homes, gardens or other areas of private property.

2.3       Surveillance systems, other than body worn camera systems in specific circumstances, will not be used to record sound.

2.4       Images are monitored by authorised personnel 24 hours a day, every day of the year.

2.5       Staff using surveillance systems will be given appropriate training to ensure they understand and observe the legal requirements related to the processing of Data and Personal Data.

  1. How we will operate any CCTV

3.1       Where CCTV cameras are placed in the Premises, we will ensure that signs are displayed at the entrance of the surveillance zones to alert individuals that their image may be recorded prior to any recording taking place. Such signs will contain details of the organisation operating the system, the purpose for using the surveillance system and who to contact for further information, where these things are not obvious to those being monitored.

3.2       Live feeds from CCTV cameras are monitored where this is reasonably necessary, for example to protect health and safety.

3.3       We will ensure that live feeds from cameras and recorded images are only viewed by approved members of staff whose role requires them to have access to such data. This may include event control personnel and HR staff involved with NUFC internal disciplinary or grievance matters. Recorded images will only be viewed in designated, secure offices.

  1. Use of data gathered by CCTV

4.1       In order to ensure that the rights of individuals recorded by the CCTV system are protected, we will ensure that data gathered from CCTV cameras is stored in a way that maintains its integrity and security. This may include encrypting the data, where it is possible to do so.

4.2       Given the large amount of data generated by surveillance systems, we may store video footage using a cloud computing system. In such a case, we will take all reasonable steps to ensure that any cloud service provider maintains the security of our information, in accordance with Data Protection Law.

4.3       We may engage data processors to process data on our behalf. We will ensure reasonable contractual safeguards in accordance with relevant Data Protection Law are in place to protect the security and integrity of the data.

  1. Requests for disclosure

5.1       We may share data with NUFC group companies and other associated companies or organisations (for example law enforcement agencies, the FA and the Premier League, or another Club) where we consider that this is reasonably necessary for any of the legitimate purposes set out above in Paragraph 1.1 above.

5.2       No images from our CCTV cameras will be disclosed to any other third party, without express permission being given by Head of Safety and Security. Data will not normally be released unless satisfactory evidence that it is required for legal proceedings or under a court order has been produced.

5.3       In other appropriate circumstances, we may allow law enforcement agencies to view or remove CCTV footage where this is required in the detection or prosecution of crime.

5.4       We will maintain a record of all disclosures of CCTV footage.

5.5       No images from CCTV will ever be posted online or disclosed to the media.

  1. Retention and erasure of data gathered by CCTV

6.1       Data recorded by the CCTV system will be stored digitally. Data from CCTV cameras will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information. Exactly how long images will be retained for will vary according to the purpose for which they are being recorded, but in most cases the data will be automatically erased before 30 days has elapsed. For example, where images are being recorded for crime prevention purposes, data will be kept long enough only for incidents to come to light. In all other cases, recorded images will be kept for no longer than 30 days.

6.2       At the end of their useful life, all images stored in whatever format will be erased permanently and securely. Any physical matter such as tapes or discs will be disposed of as confidential waste. Any still photographs and hard copy prints will be disposed of as confidential waste.

  1. Use of additional surveillance systems

7.1       Prior to introducing any new surveillance system, including placing a new CCTV camera in any workplace location, we will carefully consider if they are appropriate by carrying out a privacy impact assessment (PIA).

7.2       A PIA is intended to assist us in deciding whether new surveillance cameras are necessary and proportionate in the circumstances and whether they should be used at all or whether any limitations should be placed on their use.

7.3       Any PIA will consider the nature of the problem that we are seeking to address at that time and whether the surveillance camera is likely to be an effective solution, or whether a better solution exists. In particular, we will consider the effect a surveillance camera will have on individuals and therefore whether its use is a proportionate response to the problem identified.

7.4       No surveillance cameras are currently located in areas where there is an expectation of privacy (for example, in changing rooms). It is intended that this shall remain the case, unless, in very exceptional circumstances, it is judged by us to be necessary to deal with very serious concerns.

  1. Covert Monitoring

8.1       We will never engage in covert monitoring or surveillance (that is, where individuals are unaware that the monitoring or surveillance is taking place) unless, in highly exceptional circumstances, there are reasonable grounds to suspect that criminal activity or extremely serious malpractice is taking place and, after suitable consideration, we reasonably believe there is no less intrusive way to tackle the issue.

8.2       In the unlikely event that covert monitoring is considered to be justified, it will only be carried out with the express authorisation of the Club Director and/or the Head of Safety and Security. The decision to carry out covert monitoring follows an authorisation process and will be fully documented and will set out how the decision to use covert means was reached and by whom. The risk of intrusion on innocent workers will always be a primary consideration in reaching any such decision.

8.3       Only limited numbers of people will be involved in any covert monitoring.

8.4       Covert monitoring will only be carried out for a limited and reasonable period of time consistent with the objectives of making the recording and will only relate to the specific suspected illegal or unauthorised activity.

  1. Ongoing review of CCTV use

9.1       We will ensure that the ongoing use of existing CCTV cameras in the Premises is reviewed periodically to ensure that their use remains necessary and appropriate, and that any surveillance system is continuing to address the needs that justified its introduction.

 

PART 2: EVENT IMAGES

  1. Event Images

1.1       Save as where instructed as a member of staff, for the purposes of your role or responsibilities with the Club; as otherwise authorised by NUFC or permitted elsewhere in this policy, persons at, in or about the Premises shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material, any players or other persons at the Premises, nor bring into the Premises or use within the Premises (or provide to, facilitate or otherwise assist another person to use within the Premises) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and / or will be required to deliver any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the Premier League and / or NUFC.

1.2       Mobile telephones and other mobile devices capable of capturing Material are permitted within the Premises, provided that:

(a)        they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purpose); and

(b)        no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites; or

(c)        Data Users or other employees have been instructed to capture Material on the Premises for the purposes of their role.

1.3       In respect of Material captured by supporters and fans attending the Premises (for instance, in accordance with 1.2 above), the copyright, database rights and all other rights, title and interest in and to all Material produced by them at the Premises in relation to events, any players or other persons present at the Premises (whether produced in breach of this policy or otherwise) is hereby assigned to NUFC and/or the Premier League, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988.

  1. Data protection and privacy (event images and competition images)

2.1       All Persons entering the Premises for any sporting, social, charitable, community and/or entertainment events understand and acknowledge that such events are public, and that their appearance and actions inside and in the perimeter of the Premises where the event occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at the Premises.

2.2       All such Persons acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used as follows:  

            (a)  in all media channels (including social media)

            (b)  for historic and / or archiving purposes;

            (c)  For promotional purposes.

2.3       Where Competition Images or Event Images constitute personal data, for example where an individual is identifiable in an image, we process that image in line with our obligations as a Data Controller under Data Protection Law.

2.4       Full details of how the Club processes personal data are set out in our Privacy Policy.

2.5       Where an image constitutes personal data, we may need to seek the data subject(s)’ consent and provide them with information about our intended use of that data, before we use it, depending on how we intend to use that image.

2.6       If we would like to use an image that identifies a person for marketing, advertising, publicity or other purposes not listed in this policy or the Club Privacy Policy, we will notify that person and, if necessary, seek consent for further use at that time.

2.7       In many cases, images that are crowd shots only will not constitute personal data, as individuals will not be identifiable to the Club from those images.       

2.8       The processing of personal data contained within Event Images is a legitimate business interest of the Club; to promote, publicise and celebrate Club activities and participation in competitions; to establish and maintain the Club’s role as part of the regional community and encourage its relationship with fans / supporters / residents and the community fabric; and to create revenue to contribute towards the funding and commercial success of the Club.

2.9       Event Images that constitute personal data are kept in a file that is deleted after 7 years.

2.10     Where a Competition Image constitutes personal data, we process this on the basis of our legitimate interests: the Club promotes its engagement with fans / others and the competitions and prizes that are available for all participants’ further legitimate interests; and on the basis of the competition winner’s legitimate interests where they may like to publicise their success.

2.11     Competition Images are used for no other purposes, and are deleted 12 months after the relevant competition closes.

2.12     Where press, media or other third parties use Event Images, or their own images of events held at the Premises, they will be the Data Controller for this processing of any personal data in such images.

GENERAL

  1. Subject access requests

1.1       Data subjects may make a request for disclosure of their personal information and this may include CCTV images, Competition Images and / or Event Images (“Data Subject Access Request”). A Data Subject Access Request is subject to the statutory conditions from time to time in place and should be made in writing, and will be received, treated and conducted in accordance with NUFC’s subject access policy and applicable Privacy Policy here.

1.2       In order for us to locate relevant footage, any requests for copies of recorded CCTV images must include the date and approximate time of the recording, the location where the footage was captured and, if necessary, information identifying the individual.

1.3       We reserve the right to obscure images of third parties if, and when, disclosing CCTV data as part of a subject access request, where we consider it necessary to do so.

  1. Requests to prevent processing

2.1       We recognise that, in rare circumstances, individuals may have a legal right to object to processing and in certain circumstances to prevent automated decision making, if any (please refer to Articles 21 and 22 of the UK General Data Protection Regulation). For further information regarding this, please contact the Data Lead at dataprotection@nufc.co.uk in accordance with our Privacy Policy here.

  1. Complaints

3.1       If any member of staff or other person to whom this policy applies has questions about this policy or any concerns about our use of CCTV, Event Images and / or Competition Images, then they should contact the Data Lead at dataprotection@nufc.co.uk in the first instance in accordance with our Privacy Policy here.

 

CREDIT TERMS

Newcastle United refund credits can be redeemed against match day tickets or match day hospitality tickets at any Newcastle United home fixture within two years of the date of the credit. 
To redeem the refund credit, please contact the Box Office on 0344 372 1892 or email boxoffice@nufc.co.uk (or alternatively, for match day hospitality, the Hospitality Team on 0191 201 8444 and on www.nufc.co.uk).
Refund credits are not valid for any Newcastle United away fixtures. All bookings made are subject to our standard Ticketing (which can be viewed here) and/or Hospitality (which can be viewed here) terms and conditions.


1. Redemption
1.1         Newcastle United Football Company Limited is a company incorporated in England and Wales with the address of St James Park, Barrack Road, Newcastle upon Tyne, NE1 4ST.
1.2         Refund credits may only be redeemed toward Newcastle United football home game match day tickets and/or hospitality when booked directly with Newcastle United (and not through or via any affiliate, partner or 3rd party).
1.3         Your supporter number will be required to redeem when booking.
1.4         Any bookings made will be deducted from the redeemer’s refund credit balance. Any unused refund credit balance will be held on account and can be used against a further booking. If the chosen booking exceeds the redeemer’s credit balance, the remaining amount must be paid with another payment method (for instance a major credit or debit card) at the time of booking.
1.5         Newcastle United refund credits are not redeemable for merchandise within the Club Shop or on www.nufc.co.uk.

2. Limitations
2.1         Refund credits, including any unused credit balances, shall expire 24 months from the date of issue. The credit expiration date will be stated on the confirmation email and the credit cannot be used or redeemed after that date.
2.2         Refund credits may not be redeemed to make a booking through any affiliate partner site. Refund credits cannot be used to purchase an NUFC gift voucher. Refund credit balances cannot be resold, transferred for value or redeemed for cash.
2.3         Refund credits cannot be refunded or exchanged for other denominated vouchers.
2.4         Refund credits cannot be sold to any third parties without Newcastle United’s consent. If we do give our consent, then such consent shall be subject to any conditions which we impose. In any event you may not sell the credit balance through the internet (or otherwise) without Newcastle United’s express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of a credit balance by you to a third party.

3. Risk of Loss
3.1         Save in the event of our negligence, we are not responsible if any refund credit is lost, stolen, destroyed or used without your permission.

4. Cancellation of a booking made using a Refund Credit
4.1         If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied (for instance by our hospitality partner or other service provider).
4.2         Further details of our cancellation policy are set out in our Ticket terms & conditions and/or our Hospitality terms & conditions, which you can view by following the links provided above.
4.3         Where a cancellation fee is applied, this will be deducted from the total amount you paid at the time of booking and any remaining balance will be returned back onto your credit balance to be used again.
4.4         Where no cancellation fee is applied, the full value of your booking will be refunded back onto your credit balance.

5. Refund of Gift Voucher
5.1         You have two weeks (14 Days) from the date of opting to accept a refund credit to request a cancellation of the credit and request a full refund for the amount of the refund.

6. General
6.1         Newcastle United Football Company Limited reserves the right to amend these terms and conditions and / or discontinue the refund credit scheme. This does not affect your statutory rights.
6.2         These terms and conditions are subject to the exclusive jurisdiction of England & Wales.

TOURS TERMS AND CONDITIONS

  1. BASIS OF AGREEMENT
    These Terms and conditions govern the agreement to be entered between:-

(1) NEWCASTLE UNITED FOOTBALL COMPANY LIMITED of St James' Park, Newcastle upon Tyne NE1 4ST (“NUFC” or “the Club”);

or “the Club”);

(2) The company, firm, organisation or person(s) (the “Client”) stated in (i) the tour order ("Booking ") or (ii) the email or other communication from the Club to the Client confirming our acceptance of the Booking (“Booking Confirmation”).

1.1        Please read these terms carefully before you submit the Booking to us. These terms tell you who we are, how we will provide the service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact the NUFC Tours Team to discuss.

1.2        You can contact us by telephoning our customer service team at 0191 201 8704 or by writing to us at stadium.tours@nufc.co.uk.

1.3        If NUFC needs to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in the Booking.

1.4        When we use the words “writing” or “written” in these terms, this includes emails.

1.5        The Client in these conditions shall be taken to mean the person, persons, or body incorporate making the Booking for guided visit/guided activities/guided talks for any organisation or school (private or public) and any part thereof.

1.6        Guided visit/guided activities/guided talks shall be conducted by an NUFC staff member or a volunteer.

  1. STADIUM TOUR ARRANGEMENTS

2.1        The Client shall be entitled to attend the guided tour (“Tour”) referred to on the Booking Confirmation at St James’ Park, Newcastle upon Tyne NE1 4ST (“Stadium”) upon issuance of the Booking Confirmation, at which point a contract will come into existence between the Client and the Club (“Contract”) subject always to payment of the contract price specified in the Booking Confirmation in accordance with clause 6 ("Contract Price") and the conditions set out in clause 3.

2.2        If the Club is unable to accept or accommodate the Client’s Booking, the Club will inform the Client of this. This might be because the Tour is unavailable as requested, or because of revised Covid-19 related government and/or local government and/or football governing body laws, regulations, restrictions or guidance, or because the Club has identified an error in the price or description of the service, or because the Club cannot meet a delivery deadline or requested specification the Client has specified.

2.3        The Club will assign an order number to the Booking and state this on the Booking Confirmation. It will help the Club if you can tell us the order number whenever you contact us about the Client’s order.

2.4        The maximum capacity of each Tour at the Stadium will be stated and agreed on the Booking Confirmation. Failure of the Client to keep to the limit, depending on the number of additional participants, will result in one or a combination of:

  1. The Tour not going ahead;
  2. The additional participants being excluded from taking part in the Tour;
  3. Agreement between the parties that the Tour experience will be compromised in terms of the enjoyment/learning outcomes that will be derived by the participants; and
  4. An additional charge will be levied for each additional participant.

2.5     Within each Booking, we require the following minimum ratio of adults to children:

            Children aged 0-4, 1 adult: 2 children

            Children aged 5-7, 1 adult: 8 children

            Children aged 8 -11, 1 adult: 8 children

            Children aged 12 and over, 1 adult: 8 children

Any person aged 14 or under must be accompanied by an adult, and any accompanying adults should not have additional babies/toddlers/buggies with them.

2.6     The Club can provide basic first aid in the event of a minor accident. However, if any Client or guest participating in a Tour has specific illnesses (including, for example, but not limited to epilepsy, diabetes, allergies, heart or lung conditions, etc.), the Client must make this known to the Club and have in their party an adult who has knowledge, experience and/or ability to assist these guests in the event of an incident.

2.7     All Tour participants should wear appropriate clothing and footwear and only move as directed by Club staff and always in an orderly manner in the Stadium to avoid slips and trips.

2.8     No eating or drinking is allowed during the Tour, but you are welcome to take a snack break in the Stadium level two reception area.

2.9     The Client will be held responsible and accept full responsibility for any damage done to the Stadium or any part thereof, furniture, utensils or other property of the Club during the period of or otherwise arising out of the visit to any part thereof.

2.10    Any liability or expenditure incurred by the Club on behalf of or at the request of the Client shall be settled by the Client and the Club will not accept any responsibility. The Club may issue an additional invoice after the Tour for any further charges due which were not included in the invoice issued pursuant to the Booking Confirmation. Such charges may include those payable for any final alterations to the Tour, or for guests attending the Tour in excess of the number specified by the Client in the Booking. We reserve the right to refuse additional requests that result in a significant change to the delivery and content of the Tour.

2.11    The Client must confirm any changes to the final guest numbers as set out in the Booking Confirmation at least three business days before the Tour. Charges for the Tour will be calculated (or recalculated, as the case may be) on the final number provided or the number actually attending, whichever is the greater. Where the final numbers of attendees are less than the number of guests specified in the Booking Confirmation, the Client shall pay the charges based on the number of guests specified in the Booking Confirmation.

  1. BOOKING CONDITIONS

3.1        Each Booking shall remain provisional until the Club issues a Booking Confirmation and (if applicable) until any required payment and/or deposit is received from the Client in accordance with Clause 6.

3.2        The Club shall not accept responsibility for any consequences, errors or delay that may be caused by any Booking which is completed incorrectly by the Client. 

3.3        For the avoidance of doubt, any terms and conditions of purchase submitted by the Client shall not be binding on the Club, even if supplied to the Club after the date on which the Client views a copy of the Contract, and the Contract shall constitute the entire agreement between the Club and the Client, superseding and extinguishing all previous agreements, understandings and arrangements between them, whether written or oral, relating to the Tour (as detailed in the Booking Confirmation).

3.4         The Contract shall not confer any right of exclusive entry or exclusive possession upon the Client at any time. The Club shall select and provide details of the Tour. The Club reserves the right to vary at its sole discretion any routes, timings, facilities or services or any part of the designated Tour area(s) which form part of the Tour (including without limitation in the event of any covid-19 related issues / laws / guidance / regulations / restrictions, construction, development, maintenance or other works, force majeure or unforeseen circumstances affecting such Tour route(s) or area(s) and/or the Stadium) in which case the Club will use its reasonable endeavours to ensure that the alternative arrangements, facilities or services provided are of a comparable standard and quality to those originally forming part of the Tour. 

3.5        The Club cannot guarantee that any Tour will take place as scheduled. Any Tour may be cancelled, postponed, abandoned after commencement or rearranged and the dates and/or times of all Tours may be subject to change for any reason including factors outside the Club’s control such as, without limitation, pandemic, Covid-19 related guidance / laws / regulations / restrictions (whether at local government level or national level or football authorities level), adverse weather conditions, television broadcasting or cup competition requirements. If the Tour is cancelled, postponed, rescheduled, abandoned or otherwise rearranged then the Club’s decision upon such matters shall be final and conclusive, and in such circumstances the Client shall not be entitled to any compensation as a consequence, but if the tour is cancelled then any charge for Tours already paid by the Client will be refunded. In each of the circumstances set out in this clause 3.5, the Club shall not be deemed to be in breach of this contract and the position set out herein shall be the Client’s sole remedy. The Club shall not be liable for any consequential losses arising from an abandonment, postponement, cancellation or other rescheduling of any Tour, including but not restricted to travel and accommodation costs incurred by the Client. 

3.6        The Club reserves the right to terminate any Booking in the event of the Client (or any of the Client’s guests) committing a breach or failure to observe or perform any of the terms or conditions of the Contract.

3.8        Except where the Club has provided a Booking Confirmation, the Club reserves the right at its sole discretion to reject any Booking.

3.9        The Contract shall only entitle the Client to make use of the Tour referred to in the Booking Confirmation.

  1. CLIENT RIGHT TO MAKE CHANGES

4.1        If the Client wishes to make a change to the Booking Confirmation it must contact the Club. The Club will let the Client know if the change is possible. If the change is possible, the Club shall inform the Client of any changes to the price of the Tour, or anything else which will be necessary as a result of the requested change. The Club will ask the Client if it wishes to go ahead with the change in such circumstances.  

4.2        The Club can accept no changes to a Booking Confirmation requested 72 hours or less from the day of the Tour.

  1. CLUB RIGHT TO MAKE CHANGES

The Club may change the Tour arrangements:

  1. to adapt to any Covid-19 related laws, regulations, guidance (whether local or statutory or from football authorities), restrictions or otherwise (regardless of whether such arise at the local government or national government level, or from football authorities);
  2. to reflect changes in relevant laws and regulatory requirements; and
  3. to implement operational or technical adjustments and improvements.
  1. PAYMENT

6.1        Whether by way of cash funds or by the application of any existing credits on the Client’s account with the Club, at the date and time of the Booking Confirmation the Club shall charge and the Client shall pay the price set out in the Booking Confirmation. The Club also reserves the right to charge the Client a deposit in respect of the Tour (such amount of such deposit required shall be as set out in the Booking Confirmation). Where the Club provides a Booking Confirmation and a deposit is duly received from the Client, the deposit will be credited against the total price. The price is to be paid no later than the end of the date of the Booking Confirmation (or the next banking day if the Booking Confirmation is not issues on a banking day) and the time for such payment shall be of the essence. In the event of default of payment by the Client the Club may cancel the Booking Confirmation and the Client (and their guests) may not attend the Tour. If the Booking Confirmation is cancelled in such circumstances, the Club is entitled to retain any deposit paid to cover the Club’s administration costs arising from such cancellation and the Client will be liable to the Club for any unpaid amounts and for any loss suffered by the Club as a result of the Client’s default.

6.2        All prices for Tours quoted by the Club (whether orally, in writing, or upon the Club’s websites) are inclusive of VAT and any other sales tax or similar imposition, which will be added to the Booking Confirmation at the then prevailing rate.

6.3        The Client will be invoiced by the Club according to the details shown in the Booking Confirmation, whether or not the numbers of persons attending the Tour are lower than those detailed on the Booking. The Booking Confirmation is determinative of the due date for payments under any payment terms, and in any discrepancy between the Booking Confirmation and an issued invoice the Booking Confirmation shall take precedence.

6.4        Any additional goods or services provided by the Club in addition to those included in the Booking Confirmation ("Additional Goods and Services") will be invoiced by the Club separately and payable by the Client in full within 3 days of the date of issue of the invoice.

  1. CANCELLATION

7.1        Where the Client is a consumer purchasing a Tour online or remotely by distance, the Client may exercise its applicable rights under the Consumer Contracts Regulations 2013 as applicable to online purchases. 

7.2        Subject to clause 7.1, on the issuance of the Booking Confirmation there shall be no right of cancellation by the Client and the Club shall be entitled to retain any deposit paid by the Client and any other sums paid (including the Contract Price) by the Client in respect of the Booking; and to the extent the whole of or any part of the Contract Price has not been paid, such amount shall remain due and payable by the Client.

7.3        Where a Client requests a cancellation more than 72 hours prior to the day of the Tour, the Club at its sole discretion may use reasonable endeavours to re-book the Tour with other customers (but, even if the Club is successful in re-booking the Tour, the Club always reserves the right to retain any deposit paid by the Client as a cancellation fee). If in such circumstances the Club is successful in re-booking the Tour (or part thereof), the Club shall inform the Client and will process a refund to the Client for the proportion of the Booking Confirmation fee (less deposit) which the Club has managed to recover by such re-booking of the Tour.  

  1. CLIENT OBLIGATIONS

8.1        The Client shall, and shall ensure that the Client's servants, agents, employees, visitors, attendees or other invitees shall:

  1. Cooperate with the Club in respect of any matters related to compliance with Covid-19 related measures, including (but not limited to) any social distancing measures, staggered entry times, and the provision of valid and up to date ‘track and trace’ information and compliance with verification processes. The Club reserves the right to refuse entry to any Client, guest or group not complying with any such measures.
  2. be appropriately dressed to participate in the Tour.
  3. refrain from damaging, altering or removing any of the fittings, furnishings or equipment at the Stadium and/or Club’s premises, and in the event of any such damage, alteration or removal the Client will pay to the Club (on demand) the cost of reinstating, repairing or replacing any such damage, alteration or removal;
  4. comply with:
  • such statutes and regulations governing the use of the Stadium or such other Club premises at which Tour is conducted, whether made by local government, football authorities, national government or a licensing authority or otherwise including but not limited to the Football Spectators Act 1989, the Sporting Events (Control of Alcohol) Act 1985 and the Football Offences Act 1991 (all as may be amended from time to time);
  • such reasonable regulations as the Club may from time to time make governing the use of the Club’s premises provided that such regulations are available for inspection by the Client;
  • any and all instructions of any steward or Club officer or employee and/or any police officer; and
  • the rules, regulations and bye-laws of FIFA, UEFA, The Football Association, The Premier League, The Football League and the Club in respect of any ground or premises regulations.
  1. not bring onto the Club’s premises or use within the Club’s premises any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Stadium; except that mobile phones shall be permitted within the Club’s premises provided that they are used for personal and private use only;
  2. refrain from swearing, spitting, adopting unruly, inappropriate, offensive or illegal behaviour, committing acts of racial abuse or other discriminatory behaviour as to race, ethnicity, sex, sexual orientation, age religion or disability, or committing any offence under the Acts set out in 8.1(d)(i) above;
  3. not smoke anywhere in the Stadium;
  4. undertake that alcohol will only be consumed in a responsible and safe manner and ensure that no attendee under the age of 18 will consume alcohol on the Club's premises;
  5. use the Club’s premises, and any other premises at which the services subject of this Contract are provided, at all times in a proper and lawful manner and not cause nuisance, annoyance or inconvenience to any person;
  6. not use the Contract for a Tour or any Booking spaces on a Tour as a prize or similar or for any public promotional purposes or otherwise re-sell use of the same;
  7. not do anything which is derogatory to and/or brings the Club into disrepute; and
  8. not make any alterations or additions to the Stadium area whatsoever (including in relation to any branding that would be visible from the Stadium bowl).

8.2        The Client shall be responsible for the behaviour of its Guests and the Client shall indemnify the Club, and the owners of any other premises at which the Tour take place, against any loss or damage suffered by such owners or by the Club, its employees, servants or  agents and caused by the Client or any Guests.

8.3        Any person who behaves in contravention of the terms of this clause 9 or acts in a manner which the Club considers (acting reasonably) is likely to bring the Club’s good name into disrepute or is otherwise for any reason barred or banned from entering the Club’s premises, may at the Club’s sole discretion be ejected from such premises and refused admission subsequently to any part of the premises by means of any ticket admission or Package.

  1. FORCE MAJEURE

9.1        For the avoidance of doubt, the Club and the Client hereby agree that changes to the law / regulations / guidance in respect of Covid-19 (whether implemented by football authorities, local government or national government) shall constitute a Force Majeure Event for the purposes of the Contract. In the event of the Club being prevented or delayed at any time from performing any of its obligations under this Contract by reason of any act, event, accident or other happening beyond the control of the Club or which cannot be overcome by means normally employed in performance and at comparable expense, including, without prejudice to the generality of the foregoing, strikes, lockouts, epidemic, pandemic, industrial disputes, riots, wars, civil disturbance, fire, explosions, storms, power failure, governmental or local authority or football authority regulations and requirements, loss of liquor licence and difficulties relating to venues other than the Club’s own property ("Force Majeure Event"), any such failure or delay in performance shall not be deemed to constitute a breach of the obligations of the Club but performance of such obligations shall be suspended during the continued existence a Force Majeure Event and all rights of the Club at the time for performance shall be extended for a period equal to the aggregate of:

  1. the period or periods of continued existence of the Force Majeure Event, and
  2. such further period (if any) as the Club in its sole discretion reasonably considers is required, due to repairs, maintenance, rebuilding, delays in transportation, shortage of manpower or materials or other cause directly occasioned by, or attributable to the Force Majeure Event.

9.2        In the event that a Force Majeure Event prevents the Club permanently from performing its obligations under this Contract, the Club shall be entitled to terminate this Contract by notice in writing to the Client without prejudice to the rights and obligations of the parties accruing up to and including the date of termination.

  1. LIABILITY

10.1      Nothing in this clause 10 shall operate to exclude or limit the liability of either party for (i) death or personal injury resulting from its negligence, (ii) for fraud or fraudulent misrepresentation or (iii) for any other matter which cannot be excluded or limited by law.

10.2      Where the Client enters into the Contract as a business, the Club will not under any circumstances whatsoever be liable for any indirect or consequential loss, or loss of profit, whether direct or indirect, suffered by the Client.

10.3      Where the Client is a consumer, the Club will not be liable for any losses which the Client suffers as a result of the Club’s breach of this Contract except for losses which are reasonably foreseeable at the time the Contract is entered into, or the Club's negligence.

10.4      The total liability of the Club for any losses of the Client arising out of or in connection with this Contract shall be limited to an amount equal to the total price of the Booking as specified in the Booking Confirmation.

10.5      The Club will take reasonable precautions for the security of the area where the Tour is provided but the Club will not be liable for the loss of or damage to the property of the Client and/or their guests, whether from or in or at and/or near the Stadium or the Club’s premises.

  1. GENERAL

11.1     The Tour tickets and passes are made available to the Client and any guests on a non-transferable basis and shall not be transferred or re-sold under any circumstances (except as expressly provided elsewhere in the Contract).

11.2      The Client shall not assign this Contract or its rights and/or obligations under it or grant any rights whatsoever by way of sub-contract, licence, or otherwise to any other person in respect of the Tour.

11.3      The Club may assign and/or sub-contract any of its rights and/or obligations under this Contract with the Client.

11.4      Any person who is not a party to this Contract shall not be entitled to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

11.5      The Club may, from time to time, create images, audio content, visual content and/or audio-visual video footage which may include those in attendance at upon the Tour or in the hospitality areas and/or the Stadium. The Club’s CCTV and Imaging Policy and its Privacy Notice are available via the Club’s website. By agreeing to these terms of the Contract, the Client agrees (including for and on behalf of Guests) that the Club owns all rights in such images and footage and shall be entitled to use the same for the purpose of (i) promoting the Club and its commercial partners; and (ii) any other Club commercial activity.

  1. GOVERNING LAW AND JURISDICTION

This Contract is subject to English Law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

TOURS GIFT VOUCHER TERMS

The Newcastle United Tours Gift Voucher can be used to purchase tour tickets or packages at St. James’ Park, Newcastle upon Tyne within the Gift Voucher validity period. Gift Voucher’s should be redeemed via the Tours Team on 0191 201 8704, stadium.tours@nufc.co.uk and/or online at book.nufc.co.uk. All bookings made are subject to our Terms and Conditions which can be found here.

  1. Redemption

1.1       Newcastle United Football Company Limited is a company incorporated in England and Wales with the address of St James Park, Barrack Road, Newcastle upon Tyne, NE1 4ST (“the Stadium”).

1.2       The minimum gift/purchase sum required to activate a Newcastle United Tours Gift Voucher is GBP£8.

1.3       Tours Gift Vouchers may only be redeemed toward Tours of the Stadium which are booked directly with the Newcastle United Tours Team (and not through or via any affiliate, partner or 3rd party).  Bookings must be made through our Tours Team, who are available on telephone number 0191 201 8704 or stadium.tours@nufc.co.uk.

1.4       The pin number on the Tours Gift Voucher will be required to redeem when booking Tours tickets via the Tours Team.

1.5       Any bookings made will be deducted from the redeemer’s Gift Voucher balance. Any unused Gift Voucher balance will be held on account and can be used against a further booking.  If the chosen booking exceeds the redeemer’s Tour Gift Voucher balance, the remaining amount must be paid with another payment method (major credit or debit card) at the time of booking.

1.6       Newcastle United Tours Gift Vouchers are not redeemable for Box Office tickets, hospitality, or merchandise within the Club Shop or on www.nufc.co.uk.

  1. Limitations

2.1       Gift Vouchers, including any unused Gift Voucher balances, shall expire 12 months from the date of issue. The Gift Voucher expiration date will be stated on the voucher and the voucher cannot be used or redeemed after that date.

2.2       Gift Vouchers may not be redeemed to make a booking through any affiliate partner site.  Gift Vouchers cannot be used to purchase another gift voucher. Gift Vouchers cannot be resold, transferred for value or redeemed for cash. 

2.3       Gift Vouchers cannot be refunded or exchanged for other denominated vouchers.

2.4       Newcastle United Football Company Limited, with or without notice, shall cancel the Gift Voucher and void the Gift Voucher balance if the purchase payment to the value of the Gift Voucher is not duly received from the purchaser's bank or card company. Further action may be taken where the fraudulent use of a credit card is suspected.

2.5       Vouchers cannot be sold to any third parties without Newcastle United’s consent. If we do give our consent, then such consent shall be subject to any conditions which we impose. In any event you may not sell the Gift Vouchers through the internet without Newcastle United’s express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Gift Vouchers by you to a third party.

  1. Risk of Loss

3.1       The risk of loss and the title to the Gift Voucher pass to the purchaser upon our electronic or physical transmission of the Gift Voucher to the purchaser or chosen recipient. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission.

3.2       Gift Vouchers cannot be replaced if lost, stolen or destroyed.

  1. Cancellation of a booking made using a Gift Voucher

4.1       If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied by Newcastle United (or other service provider). Please also refer to our Tours Terms and Conditions.

4.2       Further details of cancellation policy are set out in our Tours Terms and conditions, which you can view by following the links provided.

4.3       Where a cancellation fee is applied by a 3rd party service provider, this will be deducted from the total amount you paid at the time of booking and any remaining balance will be returned back onto your Gift Voucher balance (and or your credit/ debit card if applicable) to be used again. 

4.4       Where no cancellation fee is applied, the full value of your booking will be refunded back onto your Gift Voucher balance. 

  1. Refund of Gift Voucher

5.1       Where the Gift Voucher has been purchased remotely (for example, by telephone), the purchaser has two weeks (14 Days) from the date of purchase to request a cancellation and full refund for the Gift Voucher.

5.3       The Gift Voucher recipient cannot request a cash refund for the Gift Voucher at any time.

  1. General

6.1       Newcastle United Football Company Ltd reserves the right to amend these terms and conditions and / or discontinue the voucher at any time. This does not affect your statutory rights.

6.2       The terms and conditions are subject to the exclusive jurisdiction of England & Wales.

 

Breaking News

Dismiss Close
Enable Recite