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Stadium tours are temporarily closed. Please check this page for regular updates and more information on reopening dates.
We look forward to welcoming visitors back to St. James' Park soon.
Tours sponsored by
DFDS
Our range of tours
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When are Stadium Tours re-opening?
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Stadium tours are temporarily closed. Please check this page for regular updates and more information on reopening dates.
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Can I pay on the day?
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Bookings must be made online and in advance. Booking early is advised. No cash or on the day bookings will be taken.
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If my tour was suspended when will I be able to reschedule?
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Stadium tours are temporarily closed. You are welcome to re-schedule for one of these days, subject to availability. You will be contacted via email with more details. Alternative dates will be available in due course should the initial date options be unsuitable.
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What happens if my voucher has expired since the closure of Stadium tours?
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Your Newcastle United Stadium Tour Gift Voucher is valid for a further 12 months, if it expired between 18 March and 31 July 2020.
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Do I have to wear a face covering?
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Each person joining a stadium tour must bring, and wear, a face covering. Face coverings will not be provided. Children under 11 are not required to wear face masks. If you are exempt from wearing a face mask please make us aware in advance. Our tour guides will be wearing visors throughout the tour.
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Do I have to bring my own face covering?
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Each person joining a stadium tour must bring, and wear, a face covering.
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What Health and Safety measures have been put in place?
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The health and safety of our staff and visitors is paramount. New health and safety measures are in place due to Covid 19. Full details can be found here.
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How long do tours last?
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Our Stadium tours vary in length depending on which tour you have booked.
Our Classic Stadium Tour lasts 90 minutes and Rooftop Tours are also 90 minutes.
Due to stadium operations, some parts of the stadium route may be closed or change.
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How can I book?
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Tours must be booked online in advance. No bookings will be taken over the phone or in person and we do not accept cash. We ask you to have your confirmation email ready, either on your device or printed out, upon arrival.
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Can I turn up without booking a tour?
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Tours must be booked online in advance. No bookings will be taken over the phone or in person and we do not accept cash. We ask you to have your confirmation email ready, either on your device or printed out, upon arrival.
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I don’t know when I can do the tour, can I buy a voucher?
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Yes, you can purchase an open ticket this lasts 6 months from the date of purchase.
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Will I receive tickets?
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Our tours are ticketless so you'll just need to bring your email booking confirmation with you.
If you have not received your booking confirmation, please check your junk mail before calling us on 0344 372 1892 (option 1, then option 4).
If using a pre-paid experience voucher please bring this with you along with your reference number. No email confirmation will be sent.
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Can I change or cancel my booking?
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We accept amendments to bookings or cancellations up to 72 hours before your stadium tour.
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What should I do if my tour is changed or cancelled?
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As the home of a Premier League football club, St. James' Park can be a very lively and exciting place to be.
In some instances, the demands of our football operations can affect tour dates and times and on rare occasions, we may be required to change or cancel the stadium tour at short notice.
If that happens, we'll endeavour to inform you at the earliest opportunity and we'll offer you alternative dates and/or times or a full refund. Unfortunately, we are not able to cover any additional costs.
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Where do we arrive for the tour?
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All tours start at Stadium Tours Reception, which is located in the main Milburn Stand parallel to Barrack Road.
To access Stadium Tours Reception, please enter Milburn Reception (inside the glass atrium) and take the lift or stairs to Level 2. Reception is located to your right as you leave the lift.
When attending a tour please, arrive no later than 15 minutes prior to your allocated time. We regret to inform you that you may not be granted access after this time.
For matchday tours, please arrive at Milburn Reception no later than 10:15am and report to the main desk inside the glass atrium. You may not be granted access after this time.
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Is parking available?
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Given our city centre location, we are unable to offer free parking at the stadium. On non-matchdays, there are car parks operated by Newcastle City Council close to St. James' Park which require payment on a 'pay and display' basis.
There is fantastic public transport links. For advice on how best to reach us from where you are, we recommend visiting http://www.altoonativetravel.com.
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Is there anywhere to leave bags or luggage?
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To ensure the safety and security of all visitors, luggage cannot be brought into St. James' Park.
Handbags and small backpacks are acceptable but please note all bags may be searched on entry to the stadium.
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Are tours accessible?
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Yes, our tours are designed to suit everyone.
If you have specific requirements, please call us in advance so that we can tailor your St. James' Park experience and maximise your enjoyment.
To view our access statement, please visit https://www.nufc.co.uk/media/31834/nufc-access-statement.pdf.
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Can children attend on their own?
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For safeguarding reasons, children under the age of 14 must be accompanied by a paying adult.
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Am I able to bring small children with me?
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Yes, we simply ask that all children are kept under close supervision by a paying adult at all times.
While we wouldn't recommended stadium tours for children under the age of five, they may attend with you and will be given access at no additional charge if you notify us at the time of booking.
Pushchairs or prams can be used throughout the tour but there may be steps on your route and a small number of areas may not be easily accessible.
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Can I take photographs?
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Yes, you are welcome to take photographs during your tour.
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Still need help?
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Still need help?
If you have a question or if you would like to book now, you can contact us via email at stadium.tours@nufc.co.uk