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NEWCASTLE UNITED HAS TAKEN THE DECISION TO SUSPEND ALL PLANNED STADIUM TOURS WITH IMMEDIATE EFFECT.
THE CLUB IS TAKING THIS PROACTIVE STEP TO PREVENT THE SPREAD OF CORONAVIRUS BY LIMITING ACCESS TO THE DRESSING ROOM, TUNNEL AREA AND DUGOUTS TO ESSENTIAL PERSONNEL ONLY.
THE REST OF THE STADIUM IS OPEN FOR BUSINESS AS USUAL AND THE CLUB WILL KEEP SUPPORTERS INFORMED SHOULD AUTHORITIES ENFORCE ANY FURTHER CHANGES.
CLOSURES AND RESTRICTED ACCESS
Due to major events taking place, stadium tours are not available to book on the following dates:
18th, 22nd, 23rd and 24th May 2020
26th, 27th and 28th June 2020
For tours booked on the dates below there will be no Away Dressing Room or Pitchside access:
26th, 27th, 28th, 29th, 30th, and 31st May 2020
Tours sponsored by
DFDS
Our range of tours
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When do tours run, and how much do they cost?
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Stadium tours run everyday at 11.30am* (subject to change), 12.30pm and 2.30pm. Matchday tours are available subject to kick-off times.
Adult tickets are £15.00, senior tickets £12.00 and junior tickets £8.00. Disabled supporters pay the same price, however carers are free of charge.
There is an additional supplement for matchday tours.
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How long do tours last?
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Our Stadium tours vary in length depending on which tour you have booked.
Our Classic Stadium Tour lasts 90 minutes and Rooftop Tours are also 90 minutes.
Due to stadium operations, some parts of the stadium route may be closed or change.
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How can I book?
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Stadium tours can be booked approximately eight weeks in advance, once fixture schedules have been finalised.
Bookings can be made online at tickets.nufc.co.uk 24 hours a day, or by calling 0344 372 1892 (option 1, then option 4) between 10am - 5pm, Monday to Friday. You can also book in person at Milburn Reception and take the lift to Level 2 where you will find the tours reception who are happy to help.
*Please note that calls cost 7p per minute plus your network access charge.
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Do you accept group bookings?
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Yes, we specialise in tours for fans, sightseers, businesses and school groups of all sizes. If you are attending in a group of 15 or more, you may even be eligible for a discount.
To book, please contact us by calling 0344 372 1892 (option 1, then option 4) or email us via stadium.tours@nufc.co.uk.
Please note that advanced booking is essential for all groups.
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Can I turn up without booking a tour?
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Stadium tours are very popular so we strongly recommend booking in advance. If there are no tours showing as available for the dates you require, please keep checking our website or give us a call.
We will hold a small number of 'walk-up' places on every non-matchday tour, but if the tour is sold out, we are unable to accept any further guests.
Prepaid or Experience vouchers must be pre-booked at least 7 days in advance by calling us or by emailing stadium.tours@nufc.co.uk. We ask all guest to check their voucher term and conditions in advance.
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I don’t know when I can do the tour, can I buy a voucher?
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Yes, you can purchase an open ticket this lasts 6 months from the date of purchase.
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Will I receive tickets?
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Our tours are ticketless so you'll just need to bring your email booking confirmation with you.
If you have not received your booking confirmation, please check your junk mail before calling us on 0344 372 1892 (option 1, then option 4).
If using a pre-paid experience voucher please bring this with you along with your reference number. No email confirmation will be sent.
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Can I change or cancel my booking?
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We accept amendments to bookings or cancellations up to 72 hours before your stadium tour.
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What should I do if my tour is changed or cancelled?
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As the home of a Premier League football club, St. James' Park can be a very lively and exciting place to be.
In some instances, the demands of our football operations can affect tour dates and times and on rare occasions, we may be required to change or cancel the stadium tour at short notice.
If that happens, we'll endeavour to inform you at the earliest opportunity and we'll offer you alternative dates and/or times or a full refund. Unfortunately, we are not able to cover any additional costs.
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Where do we arrive for the tour?
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All tours start at Stadium Tours Reception, which is located in the main Milburn Stand parallel to Barrack Road.
To access Stadium Tours Reception, please enter Milburn Reception (inside the glass atrium) and take the lift or stairs to Level 2. Reception is located to your right as you leave the lift.
When attending a tour please, arrive no later than 15 minutes prior to your allocated time. We regret to inform you that you may not be granted access after this time.
For matchday tours, please arrive at Milburn Reception no later than 10:15am and report to the main desk inside the glass atrium. You may not be granted access after this time.
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Is parking available?
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Given our city centre location, we are unable to offer free parking at the stadium. On non-matchdays, there are car parks operated by Newcastle City Council close to St. James' Park which require payment on a 'pay and display' basis.
There is fantastic public transport links. For advice on how best to reach us from where you are, we recommend visiting http://www.altoonativetravel.com.
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Is there anywhere to leave bags or luggage?
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To ensure the safety and security of all visitors, luggage cannot be brought into St. James' Park.
Handbags and small backpacks are acceptable but please note all bags may be searched on entry to the stadium.
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Are tours accessible?
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Yes, our tours are designed to suit everyone.
If you have specific requirements, please call us in advance so that we can tailor your St. James' Park experience and maximise your enjoyment.
To view our access statement, please visit https://www.nufc.co.uk/media/31834/nufc-access-statement.pdf.
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Can children attend on their own?
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For safeguarding reasons, children under the age of 14 must be accompanied by a paying adult.
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Am I able to bring small children with me?
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Yes, we simply ask that all children are kept under close supervision by a paying adult at all times.
While we wouldn't recommended stadium tours for children under the age of five, they may attend with you and will be given access at no additional charge if you notify us at the time of booking.
Pushchairs or prams can be used throughout the tour but there may be steps on your route and a small number of areas may not be easily accessible.
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Is there anywhere to eat in the stadium?
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Food and drink are not permitted on the tour so we advise eating either before or after your visit.
NINE Bar, which is located externally at the Gallowgate End of St. James' Park, is highly recommended and offers a range of food and beverage options for all ages.
You can find out more about NINE Bar by visiting https://www.nufc.co.uk/stadium/nine.
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Can I take photographs?
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Yes, you are welcome to take photographs during your tour.
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Will I see Newcastle United's players?
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It is unlikely that you'll see Newcastle United players during non-matchday tours.
The players are based at the club's training ground during the week and will only usually be at St. James' Park from around two-and-a-half hours before kick-off on matchdays.
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Can I play on the pitch?
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To make sure the pitch is in perfect condition for the players on matchday, it requires 24/7 care by our talented groundstaff.
As a result, the pitch is strictly off limits.
Anyone entering the pitch area or beyond the barriers will be asked to leave the tour immediately.
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Still need help?
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Still need help?
If you have a question or if you would like to book now, you can contact us via:
Telephone
0344 372 1892 (option 1, then option 4)Lines are open 10am - 5pm, Monday to Friday
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I’m a club member do I get a discount?
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People with a membership or season ticket can have one discounted ticket per member on our Classic Stadium Tours only.