/ 01
Located in the heart of the city, St. James' Park rises proudly from Newcastle's iconic skyline.
Our stadium tours capture the rich history of our magnificent stadium - the club's home since 1892.
Our specially designed location boards and amazing squad of knowledgeable tour guides will give you deeper understanding of the club and its proud heritage.
During the months of May, June, and July, there will be annual stadium maintenance taking place which could disrupt your tour route. For more details, please contact Stadium Tours on 0191 201 8704 or [email protected]
-
Can I pay on the day?
Open
Bookings can be made online and in advance. Booking early is advised. If there is space on a tour walk ups can be accepted, but places are not guaranteed.
-
What are the age brackets for Junior, Concession and Adult?
Open
The age brackets for our Tours pricing are as follow:
Junior: 5 years - 15 years old
Concession/Student: 16 years - 17 years old
Concession: 65 and over
Adult: 18 years - 64 years old -
How long do tours last?
Open
Our Stadium tours vary in length depending on which tour you have booked.
Our Classic Stadium Tour lasts 90 minutes and Rooftop Tours are also 90 minutes.
Due to stadium operations, some parts of the stadium route may be closed or change.
-
How can I book?
Open
Booking in advance is advised. You can book online at book.nufc.co.uk or over the phone Monday to Friday 10.00am – 5.00pm.
-
How do I book with my Gift Voucher?
Open
If a customer has a voucher, they can email us at [email protected] or call us on 0191 201 8704 (Monday - Friday)
When emailing please send us the voucher details and some preferred dates you can attend.
-
I don’t know when I can do the tour, can I buy a voucher?
Open
Yes, you can purchase an open ticket this lasts 6 months from the date of purchase.
-
Will I receive tickets?
Open
Our tours are ticketless so you'll just need to bring your email booking confirmation with you.
If you have not received your booking confirmation, please check your junk mail before calling us on 0344 372 1892 (option 1, then option 4).
If using a pre-paid experience voucher please bring this with you along with your reference number. No email confirmation will be sent.
-
Can I change or cancel my booking?
Open
We accept amendments to bookings or cancellations up to 72 hours before your stadium tour.
-
What should I do if my tour is changed or cancelled?
Open
As the home of a Premier League football club, St. James' Park can be a very lively and exciting place to be.
In some instances, the demands of our football operations can affect tour dates and times and on rare occasions, we may be required to change or cancel the stadium tour at short notice.
If that happens, we'll endeavour to inform you at the earliest opportunity and we'll offer you alternative dates and/or times or a full refund. Unfortunately, we are not able to cover any additional costs.
-
Where does the tour start? Where should I report to?
Open
All tours start at Stadium Tours Reception, which is located in the main Milburn Stand parallel to Barrack Road.
To access Stadium Tours Reception, please enter Milburn Reception (inside the glass atrium) and take the lift or stairs to Level 2. Reception is located to your right as you leave the lift.
When attending a tour please, arrive no later than 15 minutes prior to your allocated time. We regret to inform you that you may not be granted access after this time.
-
Is parking available?
Open
Given our city centre location, we are unable to offer free parking at the stadium. On non-matchdays, there are car parks operated by Newcastle City Council close to St. James' Park which require payment on a 'pay and display' basis.
There is fantastic public transport links. For advice on how best to reach us from where you are, we recommend visiting http://www.altoonativetravel.com.
-
Is there anywhere to leave bags or luggage?
Open
To ensure the safety and security of all visitors, luggage cannot be brought into St. James' Park.
Handbags and small backpacks are acceptable but please note all bags may be searched on entry to the stadium.
-
Are tours accessible?
Open
Yes, our tours are designed to suit everyone.
If you have specific requirements, please call us in advance so that we can tailor your St. James' Park experience and maximise your enjoyment.
To view our access statement, please click here.
-
Are Stadium tours wheelchair accessible?
Open
With the exception of the ‘pitch side’ element of the tour our Stadium tour is fully accessible.
Please note there may be occasions where wheelchair access can be facilitated but this can only be confirmed on the day, due to circumstances beyond our control.
If you, or anybody in your group will be using a wheelchair or has any other requirements you would like to discuss please contact our Tours team on 0191 201 8704.
-
Can children attend on their own?
Open
For safeguarding reasons, children under the age of 14 must be accompanied by a paying adult.
-
Am I able to bring small children with me?
Open
Yes, we simply ask that all children are kept under close supervision by a paying adult at all times.
While we wouldn't recommended stadium tours for children under the age of five, they may attend with you and will be given access at no additional charge if you notify us at the time of booking.
Pushchairs or prams can be used throughout the tour but there may be steps on your route and a small number of areas may not be easily accessible.
-
Can I take photographs?
Open
Yes, you are welcome to take photographs during your tour.
-
Where can I view the Terms & Conditions?
Open
To view our Stadium Tours Terms & Conditions, please click here.
-
Still need help?
Open
Still need help?
If you have a question or if you would like to book now, you can contact us via email at [email protected]