Second season ticket refund window open
The window for the second stage of refund applications is now open to existing season ticket holders.
Supporters on long-term price freeze deals – which secure the lowest possible prices for seats over a nine or ten-year period – have continued to make scheduled payments for the 2020/21 campaign as we await permission to enable you to return to St. James’ Park.
The window for Stage 2 Refund Applications is now open. If you missed the information about Stage 1, you can read this here.
We emailed you earlier this week regarding 2021/22 Season Tickets, explaining your current status.
Whether you claim a refund will determine which group of supporters you are currently in, how much is left to pay towards your 2021/22 season ticket, and when you will need to pay it.
We will be in touch following the closure of each refund application window to confirm any changes and future payment dates.
Important information – payments for next season (2021/22)
While some long-term price freeze deals were due to expire at the end of this season, the club has confirmed that all deals will be extended to include next season.
Supporters wishing to keep their season ticket under their existing price freeze deal for next season would ordinarily begin payments for 2021/22 in March 2021.
If no 2020/21 refund is requested, the balance will be taken forward to pay the 2021-22 season in full. For individuals taking this option, your existing payments will continue as scheduled until February 2021 and will then cease until March 2022.
If a refund is requested for this season, your monthly or annual Direct Debits will be adjusted depending on the amount of 2020-21 matches refunded.
Take balance forward
Season ticket holders on long-term price freeze deals can opt to take their existing payments forward to pay towards next season’s balance.
The final scheduled payments for the current season are in February 2021. If the balance is paid in full at this time, the balance will be taken forward for the 2021-22 season and any applicable Direct Debit payments will cease until March 2022.
Supporters wishing to take this option do not need to take any further action.
Refund Applications – Stage 2
Season ticket holders who select this option will be given a pro rata refund for Premier League matches missed during the current 2020/21 season.
Because the exact number of matches that will be missed is still unknown, refunds will be issued in up to three stages throughout the season to cover any Premier League fixtures as applicable.
The first batch of refund applications received were processed in mid-December 2020 to cover the first five home matches up to the end of November.
The window for the second stage of applications is now open and will cover the eight home fixtures in December, January and February.
To request a refund for Stage 2, please click here.
Please note: this form will need to be completed for each individual season ticket refund request.
Deadline and refund payments
The application deadline for Stage 2 is Friday 26 February at 5pm.
Supporters will receive refund payments by mid-March if they select this option.
The application window for the final six games of the season will be announced in due course.
If you have a query about Stage 1 or 2 refunds please email firstname.lastname@example.org quoting your supporter number.