Season ticket holders urged to update online ticketing accounts

This important step will ensure supporters are fully prepared for the transition to a soon-to-be-introduced digital ticketing platform, with further information to follow during the close season.

Fans must update their personal details at book.nufc.co.uk by 5pm on Wednesday, 31st May to ensure they continue to receive access to key information and retain access to matches with eligible season tickets.

It will also give supporters an opportunity to check their contact details and communications preferences so that they can receive key information from the club.

SEASON TICKETS - ID MUST ALIGN

Supporters must ensure the name and identity registered to the relevant season ticket account corresponds with the person using it to enter St. James' Park next season, when there will be heightened checks.

Accordingly, changes to identity and contact details in online ticketing accounts will be permitted during a penalty-free period until the deadline of Wednesday, 31st May. Changes to names of season ticket holders must be submitted via this form. 

Supporters should also ensure their season ticket is only registered for concessionary categories to which they are eligible. This can also be done via this form. 

Email addresses and email preferences can be updated by logging on to your account at book.nufc.co.uk.

After the penalty-free period comes to an end, if season tickets are used by unauthorised supporters, or the season ticket holder is found to be benefitting from concessionary categories that they are not eligible for, the season ticket will be subject to cancellation without refund and the holder may be unable to renew it.

IMPROVING STADIUM ENTRY

Updating personal details is just the first step in the introduction of the new digital ticketing platform for the 2023/24 season.

The digital ticketing platform will ensure more efficient entry to St. James' Park using smartphone ticketing at turnstiles and will improve sustainability by eliminating the use of paper and other resources for physical tickets.

It will also introduce an approved method for season ticket holders to transfer their ticket for specific matches to nominated, eligible individuals when they are unable to attend themselves. Further information will be announced in due course.

A SAFER ST. JAMES' PARK

The new digital ticketing platform will assist the club in ensuring St. James' Park is a safe, welcoming and enjoyable place to watch football.

It will ensure only those eligible to use season tickets are able to access the stadium, ensuring the potential for ticket touting and system abuse are minimised.

UPDATE YOUR ACCOUNT

To update your email address and/or communication preferences, please log in at book.nufc.co.uk before 5pm on Wednesday, 31st May.

To submit a request to change the name or category relating to a season ticket please complete this form.

FAQs

How do I update my email?

You must do this by logging on to nufc.co.uk.

Further details can be found here.

Why am I not getting some emails (i.e. recent gan surveys or invitations to workshops)?

Emails are sent out to our marketing database in line with the data protection legislation, and our Privacy Policy which can be found here. If individuals are not opted in to receive marketing communication from us, then you will not receive any emails, such as engagement opportunities or exclusive competitions, from us in this regard.

If you would like to receive marketing and news emails from Newcastle United, please log into your Newcastle United account and update your email preferences in the 'Marketing Preference' section found here.

How do I change the name on my season ticket?

This can only be done by filling out this form only. Please do not contact the Box Office. You will be contacted by Supporter Services with details of next steps.

We will need to speak to the original named season ticket holder to approve any change of name on the account.

Security checks will need to take place to ascertain the season ticket holder approves the change of detail.

If the named season ticket holder is deceased, we will contact you to discuss this.

What happens once I submit changes?

Once you have completed the form, a member of the Supporter Services team will be in touch to discuss your case.

Security checks will need to take place to ascertain the season ticket holder approves the change of detail.

What happens if I don't update the name of the season ticket holder during this penalty-free period?

After the penalty-free period comes to an end, if season tickets are used by unauthorised supporters, or the season ticket holder is found to be benefitting from concessionary categories that they are not eligible for, the season ticket will be subject to cancellation without refund and the holder may be unable to renew it.

Will my supporter number stay the same?

This depends on the changes we are making to the account. A member of the team will discuss this with you.

Will I be able to keep the loyalty points on my account?

If you meet the relevant criteria to change the name of the season ticket holder, you will not lose your loyalty points; however, we will not duplicate loyalty points on to multiple accounts.