Information for disabled fans
We take great pride in the service and facilities we offer supporters with disabilities.
We encourage fans with disabilities to inform us of their personal situations in order to allow us to make your matchday experience as comfortable and enjoyable as possible.
Arrangements can also be made, subject to availability, for any supporter suffering from a temporary disability (e.g. broken leg/ankle) which could affect ease of access to and from the stadium.
You can download Newcastle United's Accessibility Statement in full by clicking here.
Dedicated ticket hotline
We have a dedicated ticket hotline exclusively for disabled supporters, providing specialist support and ensuring a smooth and convenient purchasing process.
To speak to a member of our team, please call 0191 2018457 or email firstname.lastname@example.org.
The club offers a total of 160 spaces for wheelchairs around the ground, including some in the section set aside for visiting supporters.
Each wheelchair space includes room for a personal assistant or carer, and has easy access from ground level outside of St. James' Park, then up into the relevant stand.
Personal assistants and/or carers, if required, are admitted to St. James' Park at no charge.
There are also 24 places for visually impaired supporters, with each seat rigged up to an infra-red commentary system which allows fans to tune into local radio commentary of the game.
There is no limit to the number of places in the stadium for ambulant disabled persons.
The club has around 120 car parking spaces on offer in the near vicinity of the stadium, with plenty of disabled berths within easy access of St. James' Park.
We operate a ticket concession for disabled supporters which equates to a discount of at least 50% on the equivalent match ticket price.
For example, a standard adult ticket priced at £20 would be discounted to £10 for a disabled adult supporter.
Disabled ticket concessions are available to all qualifying disabled supporters.
In some situations, evidence may be required that the person presenting as a disabled person is actually a disabled person.
Evidence of disability could include:
- Receipt of the middle or high rate care element or the high rate mobility component of the Disability Living Allowance (DLA) or War Pensioners' Mobility Supplement. Proof of PIPs to include enhanced mobility or care;
- Receipt of either the Severe Disablement Allowance or Attendance Allowance;
- War Pensioners' Mobility Allowance or War or Service Disablement Pension for 80% or more disability;
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted). Further advice can be found on the Royal National Institute of Blind People (RNIB) website;
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse.
- Confirmation in writing from Social Services that the individual has a learning difficulty or disability. This may include Proof of registration with Social Services, or if not on the Local Authority Register, a letter from a doctor or support worker confirming that the individual has a difficulty in learning new skills, or may be unable to cope independently. For children - a letter from the head teacher at a special school confirming eligibility will be acceptable. NB: This list is not exhaustive and consideration will be given to any other evidence that can be provided.
Supporters from visiting clubs are eligible to receive the disabled supporters' concessionary price subject to the same conditions that are applied to supporters of Newcastle United.
Proof of eligibility for a disabled concession is required for the first ticket purchase per season only although the Club reserves the right to request proof of eligibility at any time. Please note the decision of the Box Office Manager is final in assessing eligibility for this concession rate.
The Club encourages fans with disabilities to inform them of their personal situations in order to allow them to make the matchday experience as comfortable as possible. Arrangements can also be made for any fan suffering from a temporary disability (eg broken leg/ankle) which could affect their ease of access to and from the stadium (subject to availability and sufficient notice).
Changing places facilities in Milburn and East stands.
Sensory room, with specialist staff.
Newcastle United has induction loops installed in reception, the Box Office and the club store.
The Box Office is also equipped with a text phone for supporters with hearing difficulties.
Disabled Liaison Officers
The club's Disability Liaison Officer (DLO) is Steve Storey.
For assistance and all ticketing enquiries, please call 0191 2018457 or email email@example.com.
Newcastle UnitedDisabled Supporters Association
We are proud to support the Newcastle United Disabled Supporters Association (NUDSA).
Formed in 1988, the objectives of the association are to improve facilities and services on offer to disabled supporters of Newcastle United.
NUDSA has a permanent seat on the club's Fans Forum and is in regular dialogue with the club.
For more information on NUDSA, please visit www.nudsa.org.
You can read our latest newsletter here (PDF)
February here (PDF)
For more information about disabled access to St. James' Park or for general enquiries, please email firstname.lastname@example.org.