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Safeguarding, welfare & equality

A United environment

Newcastle United is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and our people share this commitment.
The club has a Children's Services Officer and a Vulnerable Adults Services Officer whose responsibilities include:

  • Overall responsibility for safeguarding children/vulnerable adults.
  • Liaison with government bodies.
  • Promote awareness.
  • Provide instructions, guidance and support to club staff.
  • Criminal Record Bureau checks

In addition to the above, the club has several appointed Safeguarding Officers who are also responsible for providing instructions, guidance and support to club staff and conducting Criminal Record Bureau checks.

Newcastle United, its Academy and Foundation take safeguarding very seriously. All Academy, Foundation and other relevant staff have Enhanced CRB checks verified by the club and the EFL/Premier League.

The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or vulnerable adults and is committed to ensuring staff receive appropriate safeguarding training suitable to their job role.

Report Offensive Behaviour By Text

Newcastle United Football Club is committed tackling offensive behaviour by supporters, to help create a more enjoyable match day experience.

The club will not tolerate any form of racist abuse, or any persistent foul and abusive language.

Such behaviour is a breach of the stadium Ground Regulations which may result in ejection from the stadium and a ban from attending matches.

It may also constitute a criminal offence which may result in arrest, prosecution and a Football Banning Order.

Any supporter who experiences any such behaviour is urged to report the matter at the time it is occurring, to a nearby steward or police officer.

An alternative way of reporting is by a service which allows supporters to text the stadium's Match Control centre.

To use this texting service, simply text the word HELP followed by the stand, row and seat of the offending supporter, then the nature of the offensive behaviour, to 60070 (charged at your standard network rate).

This service allows stadium security staff to monitor and deal with the offensive behaviour as it is happening.

Spectator Safety Policy

In accordance with the recommendations of the Sports Grounds Safety Authority, the conditions set out in the stadium General Safety Certificate, the statutory duty under the Health & Safety at Work Act 1974 and in fulfilling its obligations to spectators who may be affected by its activities, Newcastle United Football Club has produced the following statement of policy:

It is the aim of Newcastle United Football Club to ensure that all activities that take place at St. James' Park are conducted in a way that, as far as is reasonably practicable, the safety of everyone attending is assured.

The responsibility for the safety of spectators lies at all times with the club management. The managing director and Board of the club are responsible for maintaining the stadium, facilities and safety management systems to provide reasonable levels of safety to all spectators.

This policy will be continually monitored and subject to review annually, or following any incident or near miss affecting spectator safety.

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