FAQs

We experienced a high number of enquiries and submissions during the penalty-free period and we are continuing to process requests. We will be in touch in due course and thank you for your patience.

We will email you in July with full details on how to download your digital season ticket.

We will communicate full information – including answers to frequently asked questions – during this period and will advise supporters on how to download and best use their digital season ticket.

While we anticipate the vast majority of supporters will be able to use their device without any issues, we understand that not everybody can or does use a smartphone. Accordingly, we are making appropriate arrangements and this process will be confirmed shortly.

Yes, the club will be issuing comprehensive communications on digital ticketing across club channels prior to the new season. This content will also be informed by feedback we have received from supporters.

In addition, we will be contacting season ticket holders to provide details of drop-in sessions where we can introduce fans to digital ticketing and support your transition to using this as your entry method on a matchday.

You will be able to forward your season ticket to eligible supporters that are linked to your account via our family and friends functionality.

Full details of how to do this will follow.

Your supporter number needs to be linked to your account before you can renew online. Instructions on how to do this can be found here 

Yes, you are able to retain the season ticket within the family.

We are always saddened to hear of the passing of any of our loyal supporters. We kindly ask you to complete the following to get the name on the Season ticket transferred over:

The next of kin must send the request to [email protected] and provide:

• A copy of the death certificate and Identification of the next of Kin.
• Proof of family relationship.
• Name, supporter number, address and email of the deceased supporter.
• Identification of supporter the season ticket is to be transferred to and address, email and telephone number for them.

The new season ticket holder will acquire the deceased supporter’s supporter number including any away points accrued.

Please note if the season ticket is paid via direct debit, you will need to notify the club of any new payment details.

If you opt in to the Carabao Cup or Emirates FA Cup scheme, you will need to add payment card details on your online ticket account so we can process payment for your relevant match ticket in advance of each game (at the time the fixture is confirmed next season).

For the three-match UEFA Champions League package, payment for the first group stage home match will be taken three working days after the renewal period closes on Wednesday 5 July 2023. Payments for the second and third group stage matches will be taken on Friday 25 August 2023.

If we are unable to take your payment from your chosen payment method, you will have an immediate 48-hour window in which to make the payment and remain in the respective cup scheme.

Should payment not be received within that 48-hour window, your seat will return to sale for eligible supporters and the club reserves the right to cancel your enrolment to the cup scheme.

Please note that if your cup scheme is cancelled, you will not be eligible to join the following season.

Please log on to your ticketing account and you will have the option to enter each of the Cup Schemes. If you wish to enter a cup scheme you must do this by Wednesday 5 July.

If the Cup Scheme option does not show on your account please check that the correct supporter number is linked to the account.

If you are unsure how to link your supporter number to your online account at book.nufc.co.uk – more details can be found here (https://login.nufc.co.uk/Static/FAQs)

If you do not have an account on book.nufc.co.uk please register an account here and then link your season ticket to this new account. Details of how to do this can be found here (https://login.nufc.co.uk/Static/FAQs)

We offer concessionary rates for supporters aged under-18, 65 and over in all areas. We also offer a discount to supporters who are full time students or are aged between 18 and 21 in a Category 2 or 3 area.

Yes, unless you are sat with a family member who is under-18 and there are no more than two adults with one child.

We have a discounted 18-21 area which may interest you, or you're welcome to move to any available home sections of St. James' Park.

If you are aged 18 at 1^st September of the new season, you will pay the adult rate for the season. This will be reflected in your payment schedule.

If you are aged 65 at 1^st September of the new season, you will pay the senior concession rate for the season. This will be reflected in your payment schedule.

When tickets for 2023/24 go on sale supporters can set up a monthly or annual Direct Debit or make a one-off payment at book.nufc.co.uk.

The box office also accepts cash, credit and debit card payments and cheques.

A student season ticket concession is available to all full time students in possession of a signed certificate of enrolment along with a valid smartcard. Proof must be shown each season.

Information about 2023/24 student season tickets will be provided in due course.

You can subscribe to receive a match programme, delivered to your preferred address prior to each match. Programmes can also be ordered on a match by match basis.

For more details click here.

Your match ticket contains all the information you need about accessing the stadium and the stand you'll be sat in. Your block, row and seat number are printed on the front and correspond with the stadium plan on the reverse.

At the turnstile, simply place your ticket in the barcode scanner to unlock the gate.

Should you need anything on your approach to St. James' Park, at the turnstile or inside the ground, our stewards - identifiable by their high-visibility jackets and vests - will be very happy to help.

Maps and information points are also located around the stadium.

Turnstiles in all areas of the stadium open 90 minutes before kick-off.

Hospitality areas open earlier and a full itinerary will be issued to the organiser or nominated contact following the booking process.

Yes, we offer supporters a wide range of hot and cold snacks and beverages at concourse kiosks throughout the stadium at competitive prices.

We accept contactless payments throughout the ground, as well as traditional notes and coins.

Please note that alcohol can be purchased from designated kiosks and consumed in concourse areas, but cannot be consumed in seating decks.

There are 140 stairs and 14 landings up to Level 7 seating.

If you are disabled, have mobility issues or are concerned about the climb, please use the nearby lift.

Please ask one of our friendly stewards who will be very happy to direct you.

You can submit a half time request on our contact form here. Your request needs to be sent two weeks prior to the specific requested game.

Please be aware announcements on matchdays are limited and cannot be guaranteed.

Yes, Newcastle United switched to paperless communication in March 2021.

Supporters on long-term price freeze deals will now receive communication from Newcastle United about their season tickets, including Direct Debit mandates, by secure email rather than post. Season ticket holders who are not on long-term deals already receive digital communications.  Using technology to go paperless has important environmental benefits and is also Covid-19 secure.

This change will take place automatically – you do not need to do anything.

Season ticket holders who do not have an email linked to their account will receive future communications, including Direct Debit mandates, by post but will also have the opportunity to opt into paperless communications.

If you would prefer to opt out of a paperless communications please email [email protected], including your name, contact telephone number and supporter number.

For those on monthly payments, we may take your initial payment anytime between the 1st and 15th of March - the exact date will be confirmed in your renewal letter.

All subsequent payments will be taken on either the 1^st or the 15^th of the month starting from March. For supporters on annual payments, your payment will be taken on March 25^th.

If you’d like to change your payment date, please send us an email on [email protected] with your request and your supporter number.

Yes you can. Please call the Box Office on 0344 372 1892. Alternatively you can visit the Milburn Stand box office in person.

Unfortunately, you cannot do this over email.

If you are aged 18 years on 1^st September of the new season, you will pay the adult rate for the season. This will be reflected in your payment schedule.

If you are aged 65 years on 1^st September of the new season, you will pay the senior concession rate for the season. This will be reflected in your payment schedule.

The scheme runs from March to February for existing season ticket holders. New applicants start from around the time they purchase a ticket and finish in February.

For those on monthly payments, we may take your initial payment anytime between the 1st and 15th of March - the exact date will be confirmed in your renewal letter.

All subsequent payments will be taken on either the 1^st or the 15^th of the month starting from March.

For supporters on annual payments, your payment will be taken on March 25^th.

You can pay on either the 1st or the 15th of the month. If you’d like to change your payment date, please send us an email on [email protected] with your request and your supporter number.

As of May 2018 we have combined the registration process for the main club website and our new ticketing site.

This means you can use a single account to log in to both sites, with the following benefits:

• free access to NUFC TV videos
• free access to live audio commentary on the majority of games
• ability to purchase tickets and view your ticket history and loyalty points
• ability to manage your communication preferences
• ability to manage the personal details that we hold for you

We appreciate that this may mean repeating a process you have already completed since the current website launched in December 2016, but it's quick and painless.

When you register you can choose to:

1. create an account using your email address, or
2. you can register via your Facebook or Google account

If you use your email address, you will need to respond to an activation email to complete the registration.

If you use your Facebook or Google account, you won't need to set a password or respond to an activation email, and logging-in will be a 1-click process for any future sign-ins.

If you just want to watch/ listen to NUFC TV then you only need to complete a short form.

To purchase tickets we do need more detailed information, so you'll be prompted to fill out a longer form at this point.

If you register using your email address, we will send you an email containing a link which you need to click on to activate your account.

It may take a few minutes for the email to land in your inbox. If you do not receive your email, please follow these steps:

• Please check your junk and spam folders
• Please ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your NUFC Account
• Please add [email protected] to your safe-senders list and request another email to be sent (this will be an option on the page you see after submitting your form)
• Please try using an alternative email address which you have access to
• If none of the steps above work, please contact the Box Office on 0344 372 1892 or email [email protected] with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly

Don't worry, you are not starting from scratch again. You will be able to link to your old ticketing account and claim your historical transactions.

Step 1 – Find your Supporter ID number

You will need to find your supporter number.

The image below shows where your Supporter ID is located on your Season Card if you have one. Your Supporter ID can also be found on email confirmations from past transactions. 

If you are having difficulty identifying your Supporter ID you can call the Box Office on 0344 372 1892 for assistance.

If you do not have your existing Supporter ID to hand, you can continue without linking an account, but please be aware that doing so will mean you will not have access to your previous ticket purchase history.

Step 2 - Re-Register Your Details

Fill out this form with your and press the Register button.

If you have not completed a field correctly, a warning will appear. The field that is not correct will be highlighted in blue and the reason will be displayed at the top of the form.

All mandatory fields must be complete before you are able to continue.

Step 3 - Linking Accounts

Once you have activated your account and logged in, go to your profile page and click the 'Linked Accounts' heading.

On this page, enter your Supporter ID from your old ticketing account.

For a step by step guide, please refer to this video.

Note: this must be YOUR Supporter Number only and will need to match your new account details in order for you to claim. Once you have linked your account, you will not be able to unlink it.

If you previously had friends and family relationships set up on your NUFC account you will need to set these up again.

Step 1 – Get their supporter ID numbers

Firstly, you will need to gather your friends’ and family members’ supporter numbers as well as their post codes and/ or their last names.

Step 2 – Visit book.nufc.co.uk

Make sure you are logged-in, and then visit your Personal Details page.

Step 3 - Create a Relationship

Under the 'My Friends & Family' section, click the 'Manage my relationships' button.

A window will appear on the page. Click ‘Create a Relationship’. It is at this stage that you will need to identify your friend or family’s account by entering their Supporter ID, Post Code and/ or Last Name. The details need to match exactly to identify a friend or family account.

If you still require assistance, please contact the Box Office on 0344 372 1892 or email [email protected] with your query.

Previously we offered SMS text alerts on matchdays via our old website partner.

With match updates now available through many channels - including the match centre on this site, our Twitter account, and many 3rd party services - we're not actively continuing the text alert service.

If you're still receiving these texts (which cost 25p each), you can unsubscribe by texting STOP to 88442.

For any further questions about this old service, please contact [email protected]

Perform Media Services Limited
Sussex House
Plane Tree Crescent
Feltham TW13 7HE
Tel: (0)20 3372 0600

Tickets for Newcastle United home matches can be purchased only via online at book.nufc.co.uk

To see which home match tickets are on sale, please visit our 'tickets on-sale' page.

Please note there will be a £1.00 per ticket booking/admin fee if you are not a member.

Tickets for Newcastle United matches away from St. James' Park always go on sale to our season ticket holders first, with supporters holding the most loyalty points (one point is acquired upon each away ticket purchase) receiving priority.

Loyalty point thresholds are set in line with the anticipated popularity of the game to ensure our most frequent travellers are rewarded for their support with access to tickets.

Should availability remain following the season ticket holder priority, our members are given a priority period.

Should tickets remain available following this period, we may opt to put away tickets on general sale.

You can find out which tickets are on sale online at book.nufc.co.uk, by calling us on 0344 372 1892 or pop in and visit us at the St. James' Park Box Office (located in the Milburn Stand).

Please note there will be a £1.00 per ticket booking/admin fee if you are not a member.

A season ticket offers the best value at St. James' Park, while members also receive 5% off individual match ticket prices and do not pay any fees related to the purchase.

Standard match ticket prices for 2020/21 matches will be confirmed soon.

Typically, individual tickets have started at around £27 for adults, £22 for seniors, £15 for young people aged 18-21 and £14 for juniors under the age of 18.

Cup tickets can be priced as low as £10 for adults and just £3 for juniors.

Under-23 fixtures are free to season ticket holders.

Don't worry, we'll do our best to supply a duplicate ticket so that you don't miss the match.

Simply contact us by emailing [email protected], call us on 0344 372 1892 or call in at the St. James' Park Box Office in the Milburn Stand.

Please note that the following fees may apply for lost or forgotten season cards and match tickets:

Replacement smartcard: first replacement £5, subsequent replacements £10 each.

Replacement match ticket: £2.50 per ticket.

Stolen tickets will be replaced free of charge if a crime number is provided.

We often incentivise supporters to buy their tickets at a lower price ahead of matchday. This is to reduce the large, unnecessary queues at turnstiles and collection windows that have resulted in fans missing kick-off at previous cup fixtures.

Season ticket holders and members are entitled to purchase one away match ticket. 

Away tickets go on sale to season ticket holders in the first instance, beginning with a priority period for season ticket holders with a higher number of loyalty points.

This threshold reduces in line with demand, with tickets eventually going on sale to all season ticket holders, subject to availability.

Should there be tickets remaining after this time, members can purchase one away match ticket on a first come first served basis. 

Each time you purchase an away match ticket using your relevant supporter number, we will automatically add one loyalty point to your account after the match has taken place.

Please note that loyalty points are awarded during the season ticket holder/member priority period and not when tickets are purchased on general sale.

You can view your loyalty points on your Personal Details page when logged in at book.nufc.co.uk. This is our new ticketing site for the 2018/19 season and you can read about what's changed, here.

Yes, we will do our utmost to ensure you can still attend the game.

You will need to contact the Newcastle United Box Office with your supporter number and we can arrange for you to collect a duplicate ticket at the host stadium on matchday.

Please call 0344 372 1892 and choose option 1, followed by option 2, then option 1.

Alternatively, please visit the away box office at the host stadium and the host club will contact us to verify your details before issuing a replacement ticket. Only the season ticket holder can collect the duplicate or if they are in a travel group one of them can collect.

Yes, you will need to be part of a travel group.

Please set up any Friends and Family that you might need to buy tickets for, in your account at book.nufc.co.uk. 

Please contact the Box Office to set this up by calling 0344 372 1892 or email us at [email protected]. Please have details of all relevant supporters to hand, including supporter numbers.

Yes. To do so, you must amend your travel group prior to purchasing your ticket.

Please call in to the St. James' Park Box Office, call 0344 372 1892 or email us via [email protected].

It is not possible to change the delivery address, any away tickets purchases will be sent to the address associated with your account.

If you are part of a travel group, tickets will be delivered to the account address of the lead supporter.

Adults, seniors (65 and over), young persons (18 - 21 years) and junior (17 and under) tickets are all available for away games, however you can only purchase the age band associated with your ticketing account. Disabled supporters must purchase in the dedicated disability area at the relevant price band.

If you are in a travel group, the age band of each supporter will be applied automatically.

If your away match ticket hasn’t arrived, you can collect a duplicate ticket from the box office of the opposing team. 

The box office at St. James’ Park is unable to print tickets to be used at other stadiums.

St. James' Park is truly a city centre stadium and is located in the heart of Newcastle upon Tyne.

While there is public parking available close to the stadium, we recommend taking a look at our dedicated travel hub - www.altoonativetravel.com - for a wide range of transport options.

You'll find a journey planner, fare information and even information about the weather!

We have a dedicated stadium section on our website. This section contains our in-depth visitors' guide, as well as information about stadium tours, events and our ground regulations.

For information on Newcastle upon Tyne - including hotels, attractions and places to eat and drink, we recommend taking a look at our city's tourism website, www.newcastlegateshead.com.

Our friends at NewcastleGateshead - the city's tourism organisation - have an excellent guide to where to stay at newcastlegateshead.com/accommodation.

If you'd like to buy your ticket and hotel room together, Thomas Cook Sport - our official travel partner - offers match breaks at thomascooksport.com/Football/Newcastle-United.

You can find Newcastle United's in-depth Disability Access Statement here

You need to be in receipt of certain benefits or meet certain criteria.

More detailed information on eligibility can be found here.

We currently offer disabled supporters half price tickets for their relevant price band, with the possible provision of a free place for a carer/personal assistant.

For more information, please call our dedicated disability support number on 0191 201 8457 or email [email protected].

To better understand your needs and to tailor matchday to you, we offer a dedicated disability support number and email address.

Please call 0191 201 8457 to book tickets or email [email protected] for information.

The current capacity of St. James' Park is 52,354 of which 160 seats are allocated as wheelchair spaces. A large proportion of these seats are used by season ticket holders, however, a number of wheelchair spaces are available on a game by game, first come first served basis.

Wheelchair spaces can be bought online at book.nufc.co.uk for home matches when available, marked as 'WHL' and 'WHC' rows on the seat-picker.

In accordance with club policy, all children under the age of 13 years have to be accompanied by an adult whilst attending the stadium.

The adult is in a position to care for the needs of the child; for example, if the child becomes unwell whilst at the stadium the adult would be in a position to summon assistance from stewarding/ medical staff present.

This in effect means that an adult bringing a child under 13 years to our stadium, whether the child is able bodied or disabled, should be a full price paying adult acting as the child’s carer.

Not to charge the adult would in effect be to be less favourable (i.e. discriminatory) to adults accompanying non disabled children, fulfilling the same role as carer for their child.

We are pleased to offer wheelchair spaces in a wide range of areas of the stadium, with the added provision of a seat for an accompanying carer/personal assistant subject to qualifying criteria.

If you are a visiting supporter attending a match at St. James' Park, we offer disabled access to Level 7 of the Leazes End to ensure you can watch the action with supporters of your own club. These spaces are allocated by the visiting club as per their established ticket sales process.

If we can assist you, please call our dedicated disability support number on 0191 201 8457 or email us via [email protected].

Ambulant disabled supporters are welcome to sit in any standard seating area at St. James' Park.

If you have specific mobility challenges, we will be happy to assist in recommending specific seating areas to suit your individual needs.

Please call our dedicated disability support number on 0191 201 8457 or email [email protected].

Yes, we will be happy to upgrade the carer/personal assistant's ticket to an adult ticket.

To do so, please call our dedicated disability support number on 0191 201 8457 or email [email protected].

The Box Office will be happy to assist with this and a charge to upgrade the ticket to your individual circumstances will be levied.

Please call our dedicated disability support number on 0191 201 8457 or email [email protected].

There will be a 24 hour window to enter each matchday ticket ballot. This period will be communicated on the ticket on sale page on the website.  Those supporters that are successful in the ballot will have payment processed on the card details they supplied at the time of entering the ballot, and will receive an email to download their digital ticket. Those supporters that are unsuccessful will not be contacted. Single match tickets cannot be forwarded on or re-sold. Our standard refund policy applies.

If each person has a membership, and you are strongly linked by the Friends and Family functionality, you can enter the ballot as a group. If you are successful, each person will secure a seat.

The age brackets for our Tours pricing are as follow:

Junior: 5 years - 15 years old
Concession/Student: 16 years - 17 years old
Concession: 65 and over
Adult: 18 years - 64 years old

Our tours are ticketless so you'll just need to bring your email booking confirmation with you.

If you have not received your booking confirmation, please check your junk mail before calling us on 0344 372 1892 (option 1, then option 4).

If using a pre-paid experience voucher please bring this with you along with your reference number. No email confirmation will be sent.

Tours Reception can be located by entering Main Reception in the Milburn Stand (the large glass atrium) and taking the lift to Level 2.

To access Stadium Tours Reception, please enter the main reception (inside the glass atrium) and take the lift or stairs to Level 2. The reception is located to your right as you leave the lift.

When attending a tour please, arrive no later than 15 minutes prior to your allocated time. We regret to inform you that you may not be granted access after this time.

A standard stadium tour lasts around 90 minutes as we take you behind the scenes at our wonderful home.

You'll get to see all the key areas of St. James' Park, including the home and visitors' dressing rooms, tunnel, pitchside and so much more!

Do you know someone who loves Newcastle United? Give them the gift of a guided tour of the club's spiritual home!

Gift vouchers remain valid for six months from the date of purchase.

To order a stadium tour gift voucher, please call us on 0344 372 1892 or email us via [email protected].

To view our Stadium Tours Terms & Conditions, please click here.

Our stadium tours team will be delighted to hear from you.

If you require additional information or assistance about tours, please call us on 0344 372 1892 or email [email protected].

With the exception of the ‘pitch side’ element of the tour our Stadium tour is fully accessible.

Please note there may be occasions where wheelchair access can be facilitated but this can only be confirmed on the day, due to circumstances beyond our control.

If you, or anybody in your group will be using a wheelchair or has any other requirements you would like to discuss please contact our Tours team on 0191 201 8704

The Club takes seriously its duty to all its supporters, customers, staff, participants, scholars and other stakeholders and operates at all times within the law, proper procedure and applicable professional codes and regulations.  We recognise that in discharging our duty, issues of concern may arise, and we will always seek to resolve these in the most effective way possible, taking an informal approach first wherever appropriate.

If you’re not happy with something that we’ve done, your first step should be to give us some feedback.  You can do this in the following ways:

Write:  Supporter Services, St. James’ Park, Strawberry Place, Newcastle Upon Tyne, NE1 4ST

Email:  [email protected]

Call: 0344 372 1892 Option 1 (a message will be taken by our team, and someone will get back to you)

We will do all that we can to ensure that we put things right, but if you feel that you want to make a complaint, we will take your complaint seriously and if it is not possible to resolve concerns informally, issues will be investigated and managed in accordance with this Complaints Procedure.

The Club reserves the right to refer issues raised under the Complaints Procedure to an alternative process where it is deemed more appropriate to the issue under consideration.

Please note that complaints sent to any other department, including any of the Club’s directors or shareholders, will be passed to our Supporter Services team and will be dealt with under this procedure.

To view the full complaint procedure, click the downloadable link below:

Download a PDF version here