For help with buying tickets, tours and memberships please read the below guides, we will be updating these periodically when system changes occur to make sure that the buying experience is as clear and simple as possible. If you continue to have difficulty we are here to help by calling 0844 372 1892 (opt 1, 2) or by clicking contact us at the bottom of the site.
If you would like to buy tickets, membership or stadium tours from us, you can do so online or by calling 0844 372 1892, you can also visit one of our stores.
The opening times for the Box Office is shown on the shop locations page, click the image below or click here to visit now. For match days the main box office (situated next to the Sir Bobby Robson statue) operate extended hours up to and shortly after kick off (depending on demand)..
Home match tickets are available to purchase by season ticket holders and members only for a limited priority period. After that period they then go on general sale online only and then finally you are able to purchase over the phone, in person or online.
Tickets are available to season ticket holders only for a limited period (please note your own seat is not guaranteed) Once that period has expired tickets go on sale to members and for season ticket holders who wish to purchase extra tickets and then finally you are able to purchase over the phone, in person or online.
Away tickets are only available to purchase by season ticket holders and club members. All tickets bought remain the responsibility of the purchaser.
Away tickets are first made available to season ticket holders. Where demand for a match is expected to be high then tickets will be made available based on the number of away loyalty points a supporter has collected.
For example, tickets for the Sunderland away fixture will initially be limited to supporters that have 100 or more away loyalty points. Depending upon how tickets sell the number of away loyalty points required to purchase a ticket will be reduced until such a time that either all tickets have been sold or tickets still remain at which point all season ticket holders can purchase.
Following the season ticket holder sale period, and assuming tickets still remain, then away tickets will be put on sale for club members. The club will specify how many tickets can be bought per person but a maximum of 2 tickets can be purchased for any away match. Season ticket holders can continue to purchase during the member sale period.
Away loyalty points
One loyalty point is awarded to season ticket holders for every away match ticket that is purchased. A maximum of one away loyalty point will be awarded per match.
Choosing your seats
When you buy away tickets online you will have the choice of which block you would like to buy your seats in. Please note that if you're in an away travel group then you will need to buy tickets in the same block as one another in order to sit together.
Buying more than one ticket?
If you want to buy more than one ticket in different price categories (for example an adult and a junior) then the best way to do this is to add 2 tickets to your shopping basket from the match selection screen.
Once in the shopping cart you can change the price category of each ticket by selecting the appropriate price category from the drop down box.
Away travel groups
If you want to sit together as a group at away matches you need to register an away travel group with the Box Office. Once you have registered an away travel group every ticket that is bought by a member of the group will be allocated together, regardless of when or where it is bought.
The maximum size of a group is 10 supporters and all away tickets will sent to the lead supporter in the group. The lead supporter can be selected by the group and can be changed as and when necessary.
Away travel groups can be set up and amended by calling the Box Office on 0844 372 1892.
Friends and Family
If you want to be able to buy tickets on behalf of your friends and family you need to register their details in your friends and family account.
To add a member you will need to know their supporter number and post code. Once registered you will be able to buy home and away tickets on their behalf.
Please note; if you wish to sit together at away matches you will need to set up an away travel group (see above).
Members and season ticket holders will receive a smartcard, this is used to identify that they are a paid member or hold a season ticket. For season ticket holders their seat details will be printed on the reverse so that each supporter can easily locate their seat. All matches that the holder is entitled to attend as part of their season ticket or if they have bought single matches are loaded onto the smartcard and this is used to gain access to the stadium.
The smartcard can only hold one ticket so if a supporter buys more than one seat, a paper ticket will be printed and posted out to use at the turnstiles.
On occasion some matches may not be loaded on to the smartcard, if this is the situation you will be notified at the time of booking.
To enter the stadium check your seat details for the turnstile number, once at the turnstile you will need to present your smartcard or barcoded ticket to be scanned. Place the card or ticket inside of the small slot and wait for the gate to beep. This will allow you to enter the turnstile and proceed to your seat.
If at any time you have difficulty using your smartcard please speak to one of the stewards or contact the box office.
All season ticket holders are also members as this is included in the cost of their season ticket.
We offer junior and adult memberships, for pricing and benefits please (click here). The memberships last 365 days from the date of purchase and if you want to link other members to your account you can do so by following the instructions above.
Tours run twice* daily at 11am and 1.30pm Sundays are 11.30am only. Tickets can normally be purchased one month in advance but due to fixture changes or other circumstances beyond our control they may be on sale a little later.
The tours can be purchased online, by phone or in person and there is a maximum of 25 people per tour, if demand for a particular tour is high we sometimes extend the capacity.
*Please note that St. James' Park is an operational stadium and in extreme circumstances all areas of the tour may not be available and sometimes the tour may be cancelled. We will always endeavour to notify guests as soon as possible.