For help with buying tickets, tours and memberships please read the below guides, we will be updating these periodically when system changes occur to make sure that the buying experience is a clear and simple as possible. If you continue to have difficulty we are here to help by calling 0844 372 1892 (opt 1, 2) or by clicking contact us at the very bottom of the site.

Buying Tickets, Memberships & Tours

If you would like to buy tickets, membership or stadium tours from us, you can do so online, by calling and also you can visit one of our stores.

Our opening times are shown on the shop locations page.

Away Match Tickets

Away tickets are only available to purchase by season ticket holders and club members. All tickets bought remain the responsibility of the purchaser.

Away tickets are first made available to season ticket holders. Where demand for a match is expected to be high then tickets will be made available based on the number of away loyalty points a supporter has collected.

For example, tickets for the Sunderland away fixture will initially be limited to supporters that have 100 or more away loyalty points. Depending upon how tickets sell the number of away loyalty points required to purchase a ticket will be reduced until such a time that either all tickets have been sold or tickets still remain at which point all season ticket holders can purchase.

Following the season ticket holder sale period, and assuming tickets still remain, then away tickets will be put on sale for club members. The club will specify how many tickets can be bought per person but a maximum of 2 tickets can be purchased for any away match. Season ticket holders can continue to purchase during the member sale period.

Away loyalty points

One loyalty point is awarded to season ticket holders for every away match ticket that is purchased. A maximum of one away loyalty point will be awarded per match.

Choosing your seats

When you buy away tickets online you will have the choice of which block you would like to buy your seats in. Please note that if you're in an away travel group then you will need to buy tickets in the same block as one another in order to sit together.

Buying more than one ticket?

If you want to buy more than one ticket in different price categories (for example an adult and a junior) then the best way to do this is to add 2 tickets to your shopping basket from the match selection screen.

Once in the shopping cart you can change the price category of each ticket by selecting the appropriate price category from the drop down box.

Away travel groups

If you want to sit together as a group at away matches you need to register an away travel group with the Box Office. Once you have registered an away travel group every ticket that is bought by a member of the group will be allocated together, regardless of when or where it is bought.

The maximum size of a group is 10 supporters and all away tickets will sent to the lead supporter in the group. The lead supporter can be selected by the group and can be changed as and when necessary.

Away travel groups can be set up and amended by calling the Box Office on 0844 372 1892.

Friends and Family

If you want to be able to buy tickets on behalf of your friends and family you need to register their details in your friends and family account.

To add a member you will need to know their supporter number and post code. Once registered you will be able to buy home and away tickets on their behalf.

Please note; if you wish to sit together at away matches you will need to set up an away travel group (see above).