The Club takes seriously its duty to all its supporters, customers, staff, participants, scholars and other stakeholders and operates at all times within the law, proper procedure and applicable professional codes and regulations. We recognise that in discharging our duty, issues of concern may arise, and we will always seek to resolve these in the most effective way possible, taking an informal approach first wherever appropriate.
If you’re not happy with something that we’ve done, your first step should be to give us some feedback. You can do this in the following ways:
Write: Supporter Services, St. James’ Park, Strawberry Place, Newcastle Upon Tyne, NE1 4ST
Call: 0344 372 1892 Option 1 (a message will be taken by our team, and someone will get back to you)
We will do all that we can to ensure that we put things right, but if you feel that you want to make a complaint, we will take your complaint seriously and if it is not possible to resolve concerns informally, issues will be investigated and managed in accordance with this Complaints Procedure.
The Club reserves the right to refer issues raised under the Complaints Procedure to an alternative process where it is deemed more appropriate to the issue under consideration.
Please note that complaints sent to any other department, including any of the Club’s directors or shareholders, will be passed to our Supporter Services team and will be dealt with under this procedure.
To view the full complaint procedure, click the downloadable link below:
