About us

Newcastle United is a group of companies which includes Newcastle United Football Company Limited (together "NUFC", "we" and "us")

Newcastle United takes the privacy of all its fans, customers and website users very seriously and takes great care to protect your information.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy.

What information do we collect?

In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address and telephone number. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your safety.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

How will we use your information?

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy.

We will primarily use your personal information to provide our products and services to you and, for example:

- to communicate with you in the event that any products or services you have requested are unavailable

- for record keeping purposes

- to improve the quality of our service

- for market research

- to track activity on our website

- to understand your preferences so that we can improve the products or services we offer

We may also create an individual profile for you so that we can inform you of products, services, events or special offers that may be of interest to you.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and/or information concerning your activities whilst visiting the site, we shall do so.

Disclosure of your information to service providers

In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.

Offers and opportunities

Newcastle United teams up with a selection of carefully chosen commercial partners, an up-to-date list of our commercial partners is available by clicking here.


Our commercial partner programme is designed to support the Club and also to bring customers, fans and website users a diverse range of opportunities and offers (including financial services offers) at competitive prices. Newcastle United and/or these commercial partners would like to contact you with details of offers in a number of ways, including post, telephone, text/picture/video message, digital television, fax or by email. If you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.

What to do if you do not want to receive details of offers

Please be assured, you are under no obligation to buy anything, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "How to contact us" below). You can change your mind at any time by contacting us by any of the methods shown below or by following the instructions set out with each offer you receive.

Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.

tcreate Use of your information outside the European Union

Some of the organisations to which we may disclose your personal information are situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.

Cookies

We use cookies in order to ensure the website functions properly and to improve your user experience. Cookies are usually a string of numbers and/or letters that a website transfers to your hard drive. The cookies enable the website to "remember" you, either for the duration of your visit (session cookies) or for repeat visits (persistent cookies). We recommend that you visit the websites www.allaboutcookies.org and www.cookiecentral.com if you would like in-depth information about cookies.


On this website, we use the following types of cookies:

 

Description
Strictly necessary cookies
These cookies are essential to enable you to navigate around the site securely and to provide you with services you have specifically requested. For instance, they help ensure that payments are processed securely.
Functionality cookies
These cookies enhance the functionality of the website by storing your preferences. For instance, they can remember your name and location, if you provide this information.
Performance cookies
These cookies improve the performance of the website. For instance, they help pages load quicker.
Online behavioural cookies
These cookies store information about your behaviour online, such as your browsing history. For instance, they help us tailor the advertising we show to you to your interests.

 

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser's setting to prevent it from accepting cookies on your computer - go to www.cookiecentral.com for instructions on how to disable cookies. However, you may not be able to take full advantage of our site or use certain functions if you disable cookies.
If you register with us or if you continue to use our site, you agree to our use of cookies.

Security of information

We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them. Please note that we cannot guarantee any data transmission over the internet is completely secure.

Monitoring

We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.

Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information

You may correct your personal information by emailing us at dataprotection@nufc.co.uk or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person.


We encourage you to promptly update your personal information if it changes.

Your rights to access your personal information

You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.

How to contact us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact our Data Protection Officer by any of the methods shown below:

Telephone: 0844 372 1892

Email: dataprotection@nufc.co.uk  


Mail: Data Protection Officer
Newcastle United Football Club
St. James' Park
Newcastle upon Tyne
NE1 4ST