Newcastle United is proud to be at the heart of its city and community. We are 'open for business', communicating and dealing with all our supporters, partners and customers in an inclusive and respectful way. We display pride and passion in our work and in recognising our corporate social responsibility we act as an inspiration for our people and wider community. We are United.
Tickets
Newcastle United operates clear ticket policies that outline the minimum level of service that a supporter can expect to receive when dealing with the Club.
Ticket Information
The latest ticket news, including ticket prices, is available from the Box Office, in official Club publications including our matchday programme, by calling the ticket information line on 0844 372 1892 (Option 1, Option 1) and from www.nufc.co.uk/tickets.
Ticket Prices
The Club offers a range of ticket prices to ensure that watching football at St James' Park is accessible to as wide a proportion of our community as possible. We operate a number of ticket price categories dependent upon the opposition and the day/time of the fixture. Ticket prices are announced on a match by match basis.
We offer the following concessionary prices:
Junior supporters (aged 18 years and under on 1 September 2010) receive up to 50% discount on standard price.
Senior citizens (aged 65 years and over on 1 September 2010) receive up to 25% discount on standard price.
Students in full time education receive up to 25% discount on standard price.
Disabled supporters receive up to 50% discount on the equivalent price. Carers are admitted free of charge.
Concessionary prices are available in all areas of the ground.
We are committed to encouraging greater numbers of families to St James' Park and have allocated almost 10% of the stadium capacity (4,272 seats) in the Milburn Stand to family groups and junior supporters. Pricing in this area has been adjusted to make attendance as accessible as possible.
Visiting supporters are accommodated in the Sir John Hall Stand (Level 7) with an allocation of 2,843 tickets available on a sale or return basis. Away ticket prices are the same as those prices charged to home supporters in comparable seating accommodation. All concessionary rates are also available to visiting supporters. Up to 15% of grand capacity is available for away fans in FA Cup and Carling Cup competitions. In this instance away fans will be allocated the Sir John Hall Stand (Level 7), Leazes Corner and Milburn Stand (Level 7).
Access to tickets
Tickets go on sale for home matches up to 6 weeks prior to the fixture.
Tickets are sold in the following order:
Toon Army 12th Man and Magpies Members - 2 week priority period
General Sale (Online only) - 2 weeks
General Sale (Online, Telephone and Box Office) - 2 weeks
Tickets are available to purchase on the day of a match from the main Box Office at the South West Corner of the stadium. Matchday ticket collections are made from the South Stand Box Office from 2 hours prior to kick off.
Tickets go on sale for away matches up to 6 weeks prior to the fixture.
Tickets for away matches are sold in the following order:
Season Ticket Holders - 2 week priority period
Toon Army 12th Man and Magpies Members - 1 week
Ticket Allocation Period (Tickets Off Sale) - 1 week
General Sale (Online, Telephone and Box Office) - 2 weeks
For those matches where demand is greater than the number of tickets the Club has been allocated, tickets will be allocated to season ticket holders based on the number of loyalty points the season ticket holder has amassed. One away loyalty point is allocated for every away game ticket purchased. Season ticket holders can receive a maximum of 1 loyalty point per game.
Tickets for cup matches may go on sale closer to the date of the fixture due to the timescales between rounds. Season ticket holders will be given a priority period during which they can purchase their seat and additional tickets, should they be available. Following this there will be a short Toon Army 12th Man and Magpies Member sale before tickets are made available on general release.
Persistent Standing
Persistent standing is NOT permitted in any part of the stadium. It is a breach of Ground Regulations and of the conditions of entry into the stadium.
Persistent standing causes an increased risk to public safety and also obstructs the view of others who do not want to stand, or are unable to stand.
The club requests that supporters do not persistently stand during matches and sit when requested to do so by stewards and other supporters.
Any supporters who persistently stand will be identified and sanctions will be taken against them.
Such sanctions may include;
- ejection from the stadium
- banned from future matches
- removal of season tickets
Abandoned Games
The Club's policy on abandoned games is as follows:
Spectators will be admitted to the rearranged fixture free of charge if the match is abandoned prior to kick off, including if the match is abandoned after spectators have been admitted to the ground, but before kick-off.
If a match is abandoned after kick-off, spectators are entitled to half-price admission to the rearranged match.
Refund Policy
Tickets for home may be returned to the Club for a full refund provided that tickets are received by the Box Office 72 hours prior to kick off. Tickets for away matches will be refunded in full when received by the Box Office 72 hours prior to kick off where there is no liability on the Club to pay the opposition club for the ticket. Where the opposition club requires the Club to pay for the ticket no refunds are permissible.
Box Office Fees
The following fees apply for lost or forgotten season cards and match tickets:
- Replacement smartcard; first replacement £5, subsequent replacements £10 each. Stolen tickets will be replaced free of charge provided that a crime number is provided to the Box Office.
- Replacement match ticket; £2.50 each ticket.
The Box Office will apply the following administration fees for missed or failed payments:
- bounced cheque or Direct Debit payment £10
- Failed payment notification letter; 1st letter free of charge, subsequent reminder letters £10 each.
Booking Fees
All purchases are subject to a booking fee of £1.00, except for Official Club Members who as part of their benefits do not get charged the booking fee and also save on the ticket price.
For more information please visit www.nufc.co.uk/membership
Disabled Supporter Facilities
Disabled supporters can purchase season tickets or tickets on a match by match basis and receive a discount of 50% compared to the equivalent standard rate. There is no limit to the number of tickets available to disabled supporters although St James' Park is only able to accommodate 170 wheelchair users and therefore tickets for this group of supporters are subject to availability. Where a disabled supporter requires a carer, the carer will be admitted free of charge.
Proof of disability is required from those supporters wishing to purchase a disabled concession priced ticket.
This could take the form of the following:
- A statement of high mobility/living allowance as issued by the Department of Work and Pensions
- Receipt of either the Severe Disablement Allowance or Attendance Allowance
- Blind or partially sighted registration certificate
- A personal letter from your GP
Proof of eligibility for a disabled concession is required for the first ticket purchase per season only although the Club reserves the right to request proof of eligibility at any time. Please note the decision of the Box Office Manager is final in assessing eligibility for this concession rate.
The Club encourages fans with disabilities to inform them of their personal situations in order to allow them to make the matchday experience as comfortable as possible. Arrangements can also be made for any fan suffering from a temporary disability (eg broken leg/ankle) which could affect their ease of access to and from the stadium.
Seating and positions available:
Wheelchair
The club offer a total of 170 wheelchair spaces around the ground, including some in the section set aside for visiting supporters. Each space includes room for a helper, and has easy access from ground level outside of St James' Park up into the relevant stand.
Visually impaired supporters
There are also 24 places for visually impaired fans, with each seat rigged up to an infra-red commentary system which allows the fans to tune into local radio commentary of the game.
Ambulant disabled supporters
Ambulant disabled supporters are able to be accommodated anywhere in the stadium.
Hearing impaired supporters
The club are looking at ways to enhance the enjoyment of the game for supporters with impaired hearing and the introduction of induction loops is something which is being discussed at present.
Parking
The club has around 120 car parking spaces on offer, with plenty of disabled berths within easy access of St James' Park. Parking is provided on a first come first served basis - to book a space for a specific match please call 0844 372 1892.
Corporate Hospitality
Entertaining in an Executive Box or suite at Newcastle United offers an unrivalled and unique experience.
Stylish private surroundings complimented by panoramic views and the fantastic atmosphere of 52,000 fans just outside your door provide a first-class match experience, within which you can entertain clients and customers and forge new business relationships.
With packages to suit all budgets, whether it's one-match or on a seasonal basis, you can enjoy our excellent service, fine dining and pre-match build up, ensuring your day begins on a winning streak.
We operate a tiered pricing system for single match hospitality based on a number of factors including who the opposition is and the day/time of the match.
Hospitality bookings and enquiries can be made by telephone between Monday to Friday 9am- 5pm on 0844 372 1892 (Option 3, Option 1).
Full details of the terms and conditions of a booking will be provided at the time of purchase but please note that charges may apply in the event of a booking cancellation.
In order to ensure that our hospitality offering is the best it can be, we aim to get feedback from all seasonal clients during the course of the season. We also operate comment cards for all single match clients in order to capture feedback post match.
Disabled supporters can be fully accommodated in all our hospitality facilities.
Conferences and Events
Here in the North East we have a great reputation for being friendly and hospitable.
At Newcastle United Conference & Banqueting we bring those same values to your table, together with the experience and efficiency that will make your corporate event one to remember ... for all the right reasons.
Whether a banquet, an office party or a bride's happy day, our dedicated, skilled team will guide and assist you from the initial pre-booking stages to the successful conclusion of your event. We can accommodate your requirements whether it is a small meeting room for 2 people up to a large conference for over 1000 attendees.
We understand that things are not always "black and white" and whatever your requirement, we will try our utmost to fulfil it. All customers that make a booking with Newcastle United will be allocated a dedicated sales co-ordinator who will manage your booking from start to finish, and who will also contact you after the event to get your feedback.
Conference and event bookings and enquiries can be made by telephone between Monday to Friday 9am - 5pm on 0844 372 1892 (Option 3, Option 2) or by email at candb@nufc.co.uk.
Merchandise
The Club undertakes consultation on the design and number of new strips in conjunction with its manufacturers. The Club's home replica strip design, change replica strip design and third replica strip design all have a minimum lifespan of one season.
Swing tickets are attached to replica strips indicating the lifespan of the shirt. Details of the next intended change of strips are available from the Club's official retail outlets and from www.nufc.co.uk as soon as this information is available.
The Club carries out its obligations to prevent price fixing in relation to the sale of replica strip.
The Club offers refunds on merchandise purchased at its official retail outlets and from NUFC Direct in accordance with its legal obligations.
Newcastle United Foundation
Newcastle United is a football club proud of its strong community roots.
Newcastle United Foundation is a registered charity that aims to use the local passion for football to encourage learning and promote healthy lifestyles that will make a real difference to the lives of children, young people and families in our region.
Its strategic aims are:
- To promote active and healthy lifestyles, particularly in disadvantaged communities.
- To inspire children to learn and help young people reach their potential.
- To engage young people in constructive activities that build safe, strong communities.
- To promote equality and value diversity
For more information on the Newcastle United foundation visit the Foundation pages or call 0844 372 1892.
Staff Conduct
The Club does not permit discrimination against any individual or group on the basis of age, colour, race, ethnic or national origin, nationality, religion or belief, gender, gender
reassignment, sexual orientation, marital status or disability; nor does it permit harassment of individuals.
The Club aims to become and remain the winning team on and off the pitch and is committed to developing and maintaining a lasting relationship with its supporters and customers.
Communication
The Club continues to develop ways to consult with its supporters on a regular basis - by means of forums, questionnaires and focus groups. The Club also holds regular Supporter Panel Meetings. Should you require any further information on these groups, or you would like to find out how to participate please Contact Us.
The Club publicises its position on major policy issues in matchday programmes, through direct communications to supporters by post or email and on www.nufc.co.uk.
The Club continues to develop ways to consult with sponsors, local authorities and other interested parties and stakeholders.
The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.
Data Protection
NUFC takes the privacy of all its fans, customers and website users very seriously and takes great care to protect your information. Below is a summary of our privacy policy - to read the full document visit www.nufc.co.uk/privacy
What information do we collect?
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your safety.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.
How will we use your information?
All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide our products and services to you and, for example:
- to communicate with you in the event that any products or services you have requested are unavailable
- for record keeping purposes
- to improve the quality of our service
- for market research
- to track activity on our website
- to understand your preferences so that we can improve the products or services we offer
Offers and opportunities
Newcastle United teams up with a selection of carefully chosen commercial partners such as:
- our sponsors, for example Northern Rock and Puma
- our NUFC credit card provider, currently MBNA.
An up-to-date list of our commercial partners is available at www.nufc.co.uk.
Our commercial partner programme is designed to support the Club and also to bring customers, fans and website users a diverse range of opportunities and offers (including financial services offers) at competitive prices. NUFC and/or these commercial partners would like to contact you with details of offers in a number of ways, including post, telephone, text/picture/video message, digital television, fax or by email. If you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.
What to do if you do not want to receive details of offers
Please be assured, you are under no obligation to buy anything, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "How to contact us" below). You can change your mind at any time by contacting us by any of the methods shown below or by following the instructions set out with each offer you receive.
Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
How to contact us
If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact our Data Protection Officer by any of the methods shown below:
Email: dataprotection@nufc.co.uk
Telephone: 0844 372 1892
Post: Newcastle United, St James' Park, Newcastle upon Tyne, NE1 4ST
Customer Service
We will respond to any contact, including customer complaints whether by letter, fax or email within a maximum of 10 working days. If there are justifiable reasons why a query cannot be answered fully within this time, the customer will be sent an acknowledgement indicating how long a response will take.
The Club encourages customers to contact the department relevant to their query in the first instance. However, the Club invites anyone with an unresolved problem to refer the matter to our Customer Services Department.
How to contact us
Email: Contact Us
Telephone: 0844 372 1892
Post: Newcastle United, St James' Park, Newcastle upon Tyne, NE1 4ST
The Club's preferred method of response to enquiries is by email so please include your correct email address in all correspondence.
Environment
In the interest of the environment paper copies of the customer charter will not be produced. Instead the customer charter can be accessed at www.nufc.co.uk. Copies of this charter are available in large type and Braille on request.
