NEWCASTLE United takes great pride in the service and facilities we offer fans with disabilities.
The Club encourages fans with disabilities to inform us of their personal situations in order to allow us to make your matchday experience as comfortable and enjoyable as possible.
Arrangements can also be made, subject to availability, for any fan suffering from a temporary disability (e.g. broken leg/ankle) which could affect their ease of access to and from the stadium.
The Club offers a total of 170 wheelchair spaces around the ground, including some in the section set aside for visiting supporters.
Each wheelchair space includes room for a personal assistant or carer, and has easy access from ground level outside of St. James' Park, then up into the relevant stand. Personal assistants and/or carers, if required, are admitted to St. James' Park at no charge.
There are also 24 places for visually impaired fans, with each seat rigged up to an infra-red commentary system which allows fans to tune into local radio commentary of the game.
There is no limit to the number of places in the stadium for ambulant disabled persons.
The club has around 120 car parking spaces on offer in the near vicinity of the stadium, with plenty of disabled berths within easy access of St. James' Park.
The Club operates a ticket concession for disabled supporters which equates to a discount of at least 50% on the equivalent match ticket price. For example, a standard adult ticket priced at £20 would be discounted to £10 for a disabled adult supporter.
Disabled ticket concessions are available to all qualifying disabled supporters. In some situations evidence may be required that the person presenting as a disabled person is actually a disabled person.
Evidence of disability could include:
- entitlement to the medium or higher rate care component of the Disability Living Allowance (DLA);
- letter of confirmation from the Local Authority Social Services Department that the person in question is in receipt of support services;
Supporters from visiting clubs are eligible to receive the disabled supporters' concessionary price subject to the same conditions that are applied to supporters of Newcastle United.
The Club has induction loops installed in the main reception, the Box Office and all Official Club Stores. The Box Office is also equipped with a text phone for supporters with hearing difficulties.
Match day programmes are produced in Braille and large print formats.
Disabled Liaison Officers
The Club's Disability Liaison Officer (DLO) is Steve Storey.
For all ticketing enquiries please contact the Box Office on 0844 372 1892.
Disabled Supporters Association
The Club is proud to support the Newcastle United Disabled Supporters Association (NUDSA).
Formed in 1988 the objectives of the association are to improve facilities and services on offer to disabled supporters of Newcastle United.
The association's committee meets monthly at St. James' Park and is in regular dialogue with the Club.
More information on NUDSA can be found at http://www.nudsa.org
For more information about disabled access to St. James' Park or any other disability issues please contact us email@example.com